Qualtrics XM vs Canny Pricing (2026)
Compare / Qualtrics XM vs Canny
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Team size
25 seats

Qualtrics XM vs Canny

Customer Feedback pricing comparison · 2026

Qualtrics XM has a free plan and quote-based paid plans, while Canny has a free plan, then $99/mo. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Qualtrics pricing
Free plan limits → Discount programs →
Visit Canny pricing
Free plan limits → Discount programs →
Compare
2 products · Customer Feedback
Side-by-side · live
Qualtrics XM
Qualtrics XM does not publish public pricing.
verified 5mo ago
$1.2K $74K
View pricing →
Canny
Canny is a user-friendly product feedback and feature request management platform that hel
verified 9d ago
$1.2K $74K
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Custom pricing
Custom
all tiers are quote-only
Pro
$1.2K/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$74K/yr
Vendr · n=3 · limited data
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 5 sourced facts
3 hidden-cost · 1 contract · Vendr median
Last verified 4mo ago
Confidence Limited confidence
Sources 2 sourced facts
2 contract
Last verified 1w ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Professional Services
    10-30% of total contract value
    1 source
  • External Data Assistance
    $5,000
    1 source
  • Support Tier Charges
    10-20% of total contract value
    1 source
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Qualtrics
Canny
Auto-renewal
—
Yes
Cancellation
—
—
Commitment
1 year
✓ Annual commitment is required for the Business plan; self-serve plans (Free and Pro) offer both month-to-month and annual billing options.
Price escalation
Reports of dramatic mid-contract price increases following SAP acquisition, with increases up to 193% at renewal
—
Can downgrade
—
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Getting started at no cost
Watch out
Non-transparent and unpredictable pricing
No public ratings yet
Best for
Small teams getting started with AI-powered feedback capture
Watch out
Expensive pricing compared to alternatives
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Qualtrics pricing
Free plan limits → Discount programs →
Visit Canny pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Customer Feedback

Qualtrics XM

Free plan; paid plans by quote
4 plans · Free tier
Full pricing breakdown →
VS
Customer Feedback

Canny

Free plan; paid $99
/mo
3 plans · Free tier
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Qualtrics XM uses pricing while Canny uses Per-seat subscription pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Qualtrics XM

Free plan; paid plans by quote
See full Qualtrics XM pricing →
vs
Per-seat subscription

Canny

Free plan; paid $99/mo
See full Canny pricing →

Qualtrics XM and Canny both operate in the customer feedback category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Qualtrics XM Canny
Free account (Qualtrics Surveys Free) Free /user/month Free /month
XM for Customer Experience Custom $99 /month
XM for Employee Experience Custom Custom
Enterprise Custom —

Contract Terms

Term Qualtrics XM Canny
Auto-renewal — Yes
Cancellation — —
Minimum commitment 1 year Annual commitment is required for the Business plan; self-serve plans (Free and Pro) offer both month-to-month and annual billing options.
Price escalation Reports of dramatic mid-contract price increases following SAP acquisition, with increases up to 193% at renewal —

Continue researching

Qualtrics XM

Canny

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