Canny Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Canny costs Free to $79 per user/month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Yes, Canny offers a freemium plan as of May 2026. The free tier includes 9 features with limits on trackedusers and managers. Paid plans start at $19/per month billed yearly (Core). Pricing verified from 3 sources by CostBench.
Canny offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- 25 tracked users
- Unlimited posts
- Unlimited boards
- 1 roadmap
- Automatic feedback capture
- Autopilot AI (included in all plans)
- Unlimited contributors
- 5 managers
- Base features (status updates, SSO, admin reports, vote-on-behalf, tags, widget, categories, owners)
What's NOT Included (Paid Only)
- 100+ tracked users
- All Free features
- Custom domains
- Content translations
- Changelog
- Private boards
- Custom statuses
- Autopilot AI
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| trackedUsers | 25 tracked users maximum | Unlimited/Higher |
| managers | 5 managers | Unlimited/Higher |
| roadmaps | 1 roadmap | Unlimited/Higher |
| boards | Unlimited | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like 100+ tracked users or All Free features
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Canny branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Core Plan Comparison
| Free $0 | Core $19/per month billed yearly | |
|---|---|---|
| Features | 9 included | 10+ included |
| Support | Community/Email | Priority Support |
| Branding | Canny branding | Your branding |
| Best For | Small teams or startups getting started with customer feedback collection | Growing teams that need custom branding, domain, and content translations with moderate feedback volumes |
Frequently Asked Questions
01 Is Canny free?
Yes, Canny offers a freemium plan with 9 core features included. However, there are limits on trackedusers, managers that may require upgrading.
02 What's included in Canny's free plan?
Canny's free plan includes: 25 tracked users, Unlimited posts, Unlimited boards, 1 roadmap, Automatic feedback capture, and 4 more features. Key limits include trackedUsers: 25 tracked users maximum, managers: 5 managers, roadmaps: 1 roadmap.
03 What's NOT included in Canny's free plan?
The free plan excludes: 100+ tracked users, All Free features, Custom domains, Content translations, Changelog. You'll also have Canny branding and limited support options.
04 When should I upgrade from Canny's free plan?
Consider upgrading when: you hit user or storage limits, need features like 100+ tracked users or All Free features, require premium support, or want to remove branding. The cheapest paid plan starts at $19/per month billed yearly.
05 Is Canny's free plan really free forever?
Yes, Canny's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.