SolarWinds Service Desk vs ServiceNow

Name: ServiceNow
Brand: ServiceNow
Availability: OnlineOnly

Help Desk/Support pricing comparison · 2026

SolarWinds Service Desk pricing ranges from $39–$99/technician/month, while ServiceNow ranges from $100–$300/user/month. SolarWinds Service Desk is typically 47% more affordable, though your actual cost depends on tier and team size.

Visit

See pricing on each vendor's site

Above-the-fold path — each link opens the vendor's pricing page in a new tab.

Visit SolarWinds pricing

Free plan limits → Discount programs →

Visit ServiceNow pricing

Discount programs →

Compare

2 products · Help Desk/Support

Side-by-side · live

SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based ITSM platform with three per-technician tiers (Es

verified 3d ago

$24K $130K

View pricing →

ServiceNow

ServiceNow is the leading enterprise cloud platform for digital workflows, serving over 7,

verified 21d ago

$24K $130K

View pricing →

Verdict · list-price math · year 1

SolarWinds saves $21K vs ServiceNow · 25 seats

Cheapest $24K

Spread 47%

Estimated license cost

at 25 seats

List price × seats. Click a tier below to lock it.

Advanced

$24K/yr

year 1 license · $79/seat

Professional

$45K/yr

year 1 license · $150/seat

What buyers actually pay

median, annual

Vendr deal-flow data. The real benchmark, not list price.

No Vendr data

—

Not in Vendr's deal flow

Median annual

$130K/yr

Vendr · n=82 avg 8% negotiated

REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from

Vendr · TrustRadius · Reddit · BBB · official docs

Sources No structured sources

Last verified 3d ago

Confidence Limited confidence

Sources 15 sourced facts

10 hidden-cost · 4 contract · Vendr median

Last verified 3w ago

Confidence High confidence

REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder

Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.

REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker

Severity-ranked, sourced

No hidden costs documented

5 documented

Implementation and Professional Services

50-100% of license costs

2 sources
Aggressive Renewal Price Increases

10-90%

4 sources
Domain Separation Premium

25% of license costs

1 source
Additional Module Licensing

30-100% of license costs

1 source
Scope Creep During Implementation

20-50% of implementation costs

1 source

REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews

TrustRadius · Trustpilot · G2

No public ratings yet

Best for

Mid-size enterprises starting with ITSM

Watch out

Pricing opacity and lack of public pricing information

Decide

Get a quote from each vendor

Each link opens the vendor's pricing page in a new tab.

Visit SolarWinds pricing

Free plan limits → Discount programs →

Visit ServiceNow pricing

Discount programs →

License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.

Help Desk/Support