Webex vs Loom Pricing (2026)

Webex vs Loom

Communication pricing comparison · 2026

Webex pricing ranges from $0–$27/user/month, while Loom ranges from $0–$20/user/month. Loom is typically 28% more affordable, though your actual cost depends on tier and team size.

Communication

Webex

$0–$27
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
Communication

Loom

$0–$20
/user/month
4 plans · Free tier
Full pricing breakdown →

Webex and Loom both operate in the communication category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Webex Loom
Free Free /user/month Free /user/month
Webex Meet $14.50 /user/month Custom
Webex Suite $27 /user/month Custom
Enterprise Custom Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Webex

6 scenarios
$240/month ($2,880/year)
20-Person Startup
20 users x $12/user/month
$1,125/month ($13,500/year)
50-Person Company
50 users x $22.50/user/month
$2,319/month ($27,825/year)
100-Person Mid-Size Company
Suite $22.50/user + Webinars $68.75
See all 6 scenarios →

Loom

3 scenarios
$2,880/year ($240/month, 10 seats)
10-Person Product Team (Business + AI, Annual)
$7,200
50-Person Engineering Team (Business, Annual)
$9,000/year (50 seats, with volume discount)
~$1,440/year for a 20-person nonprofit team (75% discount estimate)
Nonprofit Organization (Atlassian Community License)

Market Intelligence

Webex

Median annual cost
$6,600
0
Based on
15 deals

Loom

0
Average negotiated discount
10%
0

What Users Say

Webex

Trustpilot
1.05/5 (22)
Top complaints
  • Poor customer service and support responsiveness
  • Extremely difficult to cancel subscriptions
  • Service reliability issues after TextLocal acquisition

Loom

Trustpilot
2.1/5 (25)
Top complaints
  • Desktop app crashes frequently and is unreliable
  • Videos get stuck in 'Uploading' phase and never complete
  • Login issues after Atlassian acquisition, especially with Google accounts

Contract Terms

Term Webex Loom
Auto-renewal Yes Yes
Cancellation Difficult to cancel - no clear cancellation window documented Cannot cancel during 14-day free trial
Minimum commitment Annual billing required for Business plans
Price escalation No published schedule but users report unexpected charges
Can downgrade No