Slack vs Loom Pricing (2026)

Slack vs Loom

Communication pricing comparison · 2026

Slack pricing ranges from $0–$18/user/month, while Loom ranges from $0–$20/user/month. Slack is typically 52% more affordable, though your actual cost depends on tier and team size.

Communication

Slack

$0–$18
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
Communication

Loom

$0–$20
/user/month
4 plans · Free tier
Full pricing breakdown →

Slack and Loom both operate in the communication category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Slack Loom
Free Free /user/month Free /user/month
Pro $8.75 /user/month Custom
Business+ $18 /user/month Custom
Enterprise Grid Custom Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Slack

6 scenarios
$1,550 Year 1 ($1,050 licenses + $500 onboarding)
Small Team (10 users, Pro)
$14,000 Year 1 ($10,800 licenses + $2,000 onboarding + $1,200 integrations)
Mid-Market (50 users, Business+)
$52,000 Year 1 ($43,200 licenses + $5,000 implementation + $3,800 training)
Enterprise (200 users, Business+)
See all 6 scenarios →

Loom

3 scenarios
$2,880/year ($240/month, 10 seats)
10-Person Product Team (Business + AI, Annual)
$7,200
50-Person Engineering Team (Business, Annual)
$9,000/year (50 seats, with volume discount)
~$1,440/year for a 20-person nonprofit team (75% discount estimate)
Nonprofit Organization (Atlassian Community License)

Market Intelligence

Slack

Median annual cost
$4,200
Average negotiated discount
14%
Based on
150 deals

Loom

0
Average negotiated discount
10%
0

What Users Say

Slack

Trustpilot
2.3/5 (24)
Top complaints
  • Expensive pricing for growing teams
  • Poor customer support responsiveness
  • Notification overload and distraction

Loom

Trustpilot
2.1/5 (25)
Top complaints
  • Desktop app crashes frequently and is unreliable
  • Videos get stuck in 'Uploading' phase and never complete
  • Login issues after Atlassian acquisition, especially with Google accounts

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Slack 7 hidden costs

high
Per-user pricing becomes expensive at scale $5-$18/user/month
medium
SAML SSO requires expensive enterprise tier $6/user/month
medium
Limited features on lower tiers drive upsells $8-$18/user/month
high
Per-User Pricing Scales Quickly $3,150-$6,480 annually for a 30-person team
medium
Free Plan Message History Deletion $8-$18/user/month to restore history
See all Slack hidden costs →

Loom 3 hidden costs

critical
Creator Lite Deprecation — Unexpected Seat Upgrades $15–$24/user/month per Creator Lite user upgraded
medium
Annual-Only Billing (No Monthly Option) $180–$288/user/year committed upfront
medium
Seat Added Without Clear Confirmation $15–$24/user/month per unintended seat addition
See all Loom hidden costs →

Contract Terms

Term Slack Loom
Auto-renewal Yes Yes
Cancellation Cannot cancel during 14-day free trial
Minimum commitment Annual billing required for Business plans
Price escalation No published schedule but users report unexpected charges
Can downgrade No