Zendesk Chat vs Olark Pricing (2026)
Compare / Zendesk Chat vs Olark
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Team size
25 seats

Zendesk Chat vs Olark

Live Chat Software pricing comparison · 2026

Zendesk Chat costs $19–$115/mo, while Olark has a free plan, then from $29/user/mo. These products use different pricing models ( vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Zendesk pricing
Discount programs →
Visit Olark pricing
Free plan limits → Discount programs →
Compare
2 products · Live Chat Software
Side-by-side · live
Zendesk Chat
Zendesk no longer sells a standalone Chat product — live chat is bundled into its Suite pl
verified 10w ago
$399 $500
View pricing →
Olark
Olark pricing starts with a Free plan at $0/month for one operator.
verified 4mo ago
$399 $500
View pricing →
Recorded annual contract medians
Zendesk median is $101 less than Olark · different customer contracts; not a quote
Cheapest $399
Spread 20%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Suite Team
$17K/yr
year 1 license · $55/seat
Live Chat (no AI)
$8.7K/yr
year 1 license · $29/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$399/yr
Vendr · n=54
Median annual
$500/yr
Vendr · n=8 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 9 sourced facts
5 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 2mo ago
Confidence Medium confidence
Sources 3 sourced facts
1 contract · Vendr median · 1 review platform
Last verified 4mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Copilot Add-on
    $50 per agent per month
    2 sources
  • Workforce Engagement Bundle Add-on
    $50 per agent per month
    1 source
  • Zendesk Contact Center Add-on
    US$83 per agent per month
    1 source
  • AI Resolution Overage
    $1.50 to $2.00 per resolution
    1 source
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Zendesk
Olark
Auto-renewal
Yes
—
Cancellation
—
✓ at any time without a fee for monthly plans
Commitment
1 year for discounted annual pricing
—
Price escalation
—
—
Can downgrade
—
—
Based on 2 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.3out of 5 (166)
Trustpilot
1.8out of 5 (25)
Best for
Very small teams needing email ticketing only
Watch out
Poor customer support and slow response times from Zendesk itself
TrustRadius
10out of 5 (35)
Best for
Small businesses testing live chat
Watch out
Cannot send graphics during chat sessions (only receive)
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Zendesk pricing
Discount programs →
Visit Olark pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Live Chat Software

Zendesk Chat

$19–$115
/mo
4 plans
Full pricing breakdown →
VS
Live Chat Software

Olark

Free plan; paid from $29
/user/mo
4 plans · Free tier
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Zendesk Chat uses pricing while Olark uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Zendesk Chat

$19–$115/mo
See full Zendesk Chat pricing →
vs

Olark

Free plan; paid from $29/user/mo
See full Olark pricing →

Zendesk Chat and Olark both operate in the live chat software category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Zendesk Chat Olark
Support Team $19 /agent/month (annual billing) Free /month
Suite Team $55 /agent/month (annual billing) $29 /user/month
Suite Professional $115 /agent/month (annual billing) Custom
Suite Enterprise + Copilot Custom Custom

Market Intelligence

Zendesk Chat

Median annual cost
$399
Based on
54 deals

Olark

Median annual cost
$500
Based on
8 deals

Contract Terms

Term Zendesk Chat Olark
Auto-renewal Yes —
Cancellation — at any time without a fee for monthly plans
Minimum commitment 1 year for discounted annual pricing —

Continue researching

Zendesk Chat

Olark

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