Kixie Pricing 2026

Kixie does not publish base prices for its three current plans. The official plans page says subscriptions can be billed monthly or annually; buyers must start a trial or contact Kixie for the current base rate.

Kixie lists Professional, Single-Line PowerDialer, and Multi-Line PowerDialer plans. All include business phone service, CRM integration, and unlimited US and Canada minutes.

Yes. Kixie advertises a 7-day free trial with no credit card required.

Yes. AI Human Detection is listed as a $30 per month premium add-on on the Multi-Line PowerDialer plan.

There is no self-serve cancellation inside Kixie's platform. You must submit a cancellation request, after which you should receive an offboarding survey to complete. Multiple users report that this survey never arrives and that account managers — despite sending frequent automated emails — are unresponsive to cancellation and refund requests. If you stop your renewal payment instead, Kixie may immediately terminate your account and permanently disconnect your phone numbers with no grace period. Escalation and persistence appear to be required to achieve cancellation in practice.

Kixie's standard position is no refunds on annual contracts, even within the first few weeks. Multiple users report being told they are locked in for the year. At least one user secured a refund only after threatening to involve authorities. If you need a refund window, negotiate it explicitly in writing before signing — do not rely on Kixie's goodwill after the fact.

Spam flagging is one of the most frequently reported problems. Users report that Kixie numbers are flagged as spam at very high rates — one user cited 80% of calls flagged, while another reported only a 5% pickup rate across 100 calls. Kixie markets local presence dialing and fresh number rotation to address this, but multiple users found these features did not work as advertised. This is a significant operational risk for outbound SDR teams whose productivity depends on connect rates.

Your phone numbers are immediately and permanently disconnected when your Kixie account terminates — including if you simply stop an auto-renewal payment. Users report that numbers cannot be recovered or ported out after account termination. If your business phone number has customer recognition value, negotiate explicit number portability rights in your contract before signing.

Kixie primarily bills annually upfront. Multiple users report that the annual billing structure was not clearly communicated before they were charged. One user was presented a quote showing '$95' multiple times with '$95 under TOTAL,' but was actually charged $912 for a full year. Request explicit written confirmation of billing frequency and total annual charge before providing payment details.

Customer support quality is widely reported as a major weakness. Kixie explicitly restricts support to paid customers only — trial users are turned away. Even paid users report 24-hour or longer response times, automated or generic responses, and difficulty reaching a human. One team paying approximately $5,000/year for five seats reported being unable to reach meaningful support during a critical service outage that lasted multiple days.

Users report that Kixie's SMS service is subject to 10DLC carrier registration requirements, but that Kixie's advance notice of compliance deadlines has been inadequate. At least one customer with five accounts experienced sudden SMS suspension — including loss of two-factor authentication codes from external services — after reportedly not receiving Kixie's compliance emails. Confirm your 10DLC registration status proactively rather than waiting for Kixie to notify you.

Kixie enforces a strict no-refund policy on annual contracts. Multiple customers report being told they are locked in for the full year even after just days of service. There is no self-serve cancellation option; the process requires a support request and an off-boarding survey that reviewers say frequently never arrives. One customer obtained a refund only after threatening legal escalation.

Results reported by customers are poor. Kixie markets local presence as providing automatically-rotated, area-code-matched numbers to improve connect rates. However, multiple customers report all numbers showing as spam from day one — including replacement numbers purchased at extra cost. One team reported 80% of calls flagged as spam. Managing number registrations reportedly required full-time internal effort despite being a paid Kixie service.

Canceling the auto-renewal payment directly — rather than completing Kixie's formal off-boarding process — has been reported to trigger immediate account deletion and permanent loss of your phone number, with no refund for the remaining prepaid period. Use Kixie's official cancellation process and keep records of every communication.

Yes, Kixie integrates with HubSpot, Pipedrive, Zoho, and LeadConnector/GoHighLevel (GHL). However, users report that AI help documentation does not always match actual platform settings, and that getting human technical support to resolve integration issues is difficult given the severely limited support availability.

10DLC (10-digit long code) is a carrier-mandated registration standard for business SMS. If your Kixie account is not 10DLC compliant, SMS service may be disabled without clear advance notice. At least one customer reports that the SMS outage also blocked two-factor authentication codes from arriving at their Kixie numbers, locking them out of other business accounts and resulting in thousands of dollars in losses.