Quick Answer
Last verified:
Medium confidence

Kixie uses custom pricing as of July 2026 with 3 plans available. Contact Kixie directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Kixie offers 3 pricing tiers: Professional Plan, Single-Line PowerDialer, Multi-Line PowerDialer. The Single-Line PowerDialer plan is sales reps and teams needing single-line power dialing.

Last verified: | Sources: 2 pricing pages and reviews
+70% above list price
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Kixie uses custom pricing and true cost runs 70% above the quoted price as of July 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: unlimited calling upgrade, sms capabilities may require additional fee, pricing bait-and-switch. Verified from 2 sources by CostBench.

Hidden Costs Breakdown

1

Unlimited Calling Upgrade

high addon

Base plans include limited minutes (300 minutes/month on standard plan). Upgrading to unlimited calling requires a significant price increase, nearly doubling the monthly cost per user.

trustradius

There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).

trustradius

The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.

2

SMS Capabilities May Require Additional Fee

low addon

SMS/texting features may incur extra per-seat charges beyond base plan pricing.

reddit

some may charge extra for sma capabilities

3

Pricing Bait-and-Switch

medium addon

Advertised pricing during free trial period often differs significantly from actual pricing at purchase time, forcing buyers to either pay more than expected or walk away after investing time in the trial.

trustradius

It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.

4

Reliability and Performance Issues

high support

High-volume calling environments experience significant performance degradation, requiring potential investment in alternative solutions or workarounds. Users report constant application resets, connectivity issues, and phones not ringing despite incoming calls.

trustpilot

For the cost, it’s really not worth it. As a basic dialer, it’s okay, but if you're making a high volume of calls, the performance is awful—even their power dialer is full of bugs.

trustradius

I often have employees saying their phone isnt ringing when calls are coming in, and we are constantly needing to reset the application. It is not great for us, and we are constantly not heard by customers on our end.

5

Annual Contract Lock-In

high addon

Kixie bills annually upfront, and users report extreme difficulty obtaining refunds even within the first weeks of service. Multiple reviewers describe being told they are locked in for the full year with no exit.

trustpilot

Customer service is just OK and that is when you can get it. Never really got off the dime with these guys and then when we asked for our money back (within the first two weeks, prepaid a year). They basically said, sorry, you're in for the year.

trustpilot

Horrible platform. Stay away from this company. They will try lock you into a contract, they even keep charging you after the fact. Dishonest and unprofessional.

6

Spam-Flagged Numbers Requiring Additional Number Management

critical addon

Users report that a high percentage of outbound numbers are flagged as spam, requiring constant number rotation and management that Kixie does not reliably handle despite selling 'local presence' number management as a core feature.

trustpilot

We paid for all our reps for a full year, then ended up with every number we dialed showing up as spam. we ended up buying our own numbers, which also showed up as spam on day 1.

trustpilot

90% of their numbers are being marked as spam.

7

Unauthorized / Erroneous Billing

critical overage

Multiple users report being charged without authorization, double-billed, or billed after cancellation requests. One long-term user reports being wrongly charged $663 over ten times.

trustpilot

On multiple occasions, my account was wrongfully charged $663, not just once, but over ten times.

trustpilot

I have been double-billed on more than one occasion, and reaching someone helpful on customer support is next to impossible.

8

Cancellation Difficulty and Continued Charges After Cancellation

high support

Users report that cancellation is not self-service — it requires completing an off-boarding survey that never arrives, and charges continue even after cancellation requests are submitted.

trustpilot

It says you can submit a request, but that your account won't be canceled until you complete an off-boarding survey. And then the survey never comes, and they CC your account manager, who absolutely has zero contact with you.

trustpilot

I tried cancelling my service after the first month and they keep on charging me for 6 months.

9

Seat-Based Pricing with Per-User Costs

medium addon

Kixie uses seat-based pricing, meaning costs scale linearly with each additional user. Reddit discussions note that VoIP solutions like Kixie are 'somewhat pricey given that its usually a seat based pricing model and some may charge extra for SMS capabilities.'

reddit

They're somewhat pricey given that its usually a seat based pricing model and some may charge extra for sma capabilities.

Example: True Cost for 25 Users

License (custom pricing) Contact vendor
Unlimited Calling Upgrade +80-100% of license costs
SMS Capabilities May Require Additional Fee +5-10% of license costs
Pricing Bait-and-Switch +10-30% of license costs
Reliability and Performance Issues +5-15% of license costs
Annual Contract Lock-In +100% of annual contract value if cancellation is denied
Spam-Flagged Numbers Requiring Additional Number Management +5-15% of license costs
Unauthorized / Erroneous Billing +$145-$663 per incident
Cancellation Difficulty and Continued Charges After Cancellation +1-6 months of additional subscription charges
Seat-Based Pricing with Per-User Costs +5-20% of license costs
Estimated Year 1 Total Contact vendor
That's roughly 1.7× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Kixie?

Beyond the license fee, budget for: Unlimited Calling Upgrade (80-100% of license costs); SMS Capabilities May Require Additional Fee (5-10% of license costs); Pricing Bait-and-Switch (10-30% of license costs); Reliability and Performance Issues (5-15% of license costs); Annual Contract Lock-In (100% of annual contract value if cancellation is denied); Spam-Flagged Numbers Requiring Additional Number Management (5-15% of license costs); Unauthorized / Erroneous Billing ($145-$663 per incident); Cancellation Difficulty and Continued Charges After Cancellation (1-6 months of additional subscription charges); Seat-Based Pricing with Per-User Costs (5-20% of license costs). Total ownership typically runs 70% higher than the listed price.

02 Does Kixie charge for implementation?

Implementation costs for Kixie vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Kixie support cost?

High-volume calling environments experience significant performance degradation, requiring potential investment in alternative solutions or workarounds. Users report constant application resets, connectivity issues, and phones not ringing despite incoming calls. Estimated impact: 5-15% of license costs.

04 Are there overage or storage costs with Kixie?

Multiple users report being charged without authorization, double-billed, or billed after cancellation requests. One long-term user reports being wrongly charged $663 over ten times. Estimated impact: $145-$663 per incident.

05 What add-ons cost extra with Kixie?

Add-on pricing for Kixie varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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Check current Kixie pricing

Prices and terms change; verify against the live pricing page.

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