IT Service Management (ITSM) Software Pricing 2026
Compare pricing for 9 it service management (itsm) tools. Find the right software for your budget.
IT Service Management (ITSM) software billed per user typically runs $0 to $115 per user/month in 2026, with a typical cost around $58 per user/month across 6 tools. Others use usage-based or custom pricing. Top picks: BMC Helix ITSM (custom pricing), Freshworks Neo ITSM ($19–$99/agent/month), HappyFox ITSM ($21–$89/agent/mo), and 6 more. 1 of 9 tools offer free tiers for small teams or limited use.
All IT Service Management (ITSM) Tools
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BMC Helix ITSM
Custom pricing
Freshworks Neo ITSM
$19–$99/agent/month
HappyFox ITSM
$21–$89/agent/mo
InvGate Service Desk
$1.5K–$12K/year
ManageEngine ServiceDesk Plus
Free–$78/user/month
ServiceNow ITSM
Custom pricing
SysAid
$89–$89/user/month
Zendesk for IT
$19–$115/agent/month
Zendesk Suite
$55–$115/user/monthNo matches
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IT Service Management (ITSM) Comparisons
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IT Service Management (ITSM) Pricing FAQ
01 What is ITSM software?
ITSM (IT Service Management) software helps IT teams manage service requests, incidents, changes, and assets through ITIL-aligned workflows and self-service portals.
02 How much does ITSM software cost?
ITSM pricing ranges from $10-130/agent/month for cloud solutions. Enterprise platforms like ServiceNow start at $100+/user/month with custom pricing.