Freshworks Neo ITSM Pricing 2026
Complete pricing guide with plans, and cost analysis
Freshworks Neo ITSM pricing ranges from $19 to $99/agent/month.
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All Freshworks Neo ITSM Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Starter | Custom | $19 /agent/year | — |
| What's included at Starter Feature details not yet documented for this tier. | |||
| Growth | Custom | $49 /agent/year | — |
| What's included at Growth Feature details not yet documented for this tier. | |||
| Pro | Custom | $99 /agent/year | — |
| What's included at Pro Feature details not yet documented for this tier. | |||
| Enterprise | Contact Sales | Contact Sales | — |
| What's included at Enterprise Feature details not yet documented for this tier. | |||
View all features by plan (compare side-by-side)
Starter
Growth
Pro
Enterprise
Freshworks Neo ITSM costs $19 to $99 per agent/month as of June 2026, with 4 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Freshworks Neo ITSM offers 4 pricing tiers: Starter, Growth, Pro, Enterprise.
Compared to other it service management (itsm) software, Freshworks Neo ITSM is positioned at the budget-friendly price point.
How much does Freshworks Neo ITSM cost?
Freshworks Neo ITSM Pricing Overview
Freshworks Neo ITSM has 4 pricing plans ranging from $19 to $99/agent/month. The Starter plan requires contacting sales for a custom quote. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.
This pricing was last verified in June 12, 2026 from 1 independent source.
Freshworks Neo ITSM offers multiple paid plans billed annually per agent per month. The available plans are Starter, Growth, and Pro. The Enterprise plan is available via custom pricing.
How Freshworks Neo ITSM Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Freshworks Neo ITSM | $19/agent/month | $99/agent/month |
| BMC Helix ITSM | Custom | Custom |
| ManageEngine ServiceDesk Plus | $13/month | $67/month |
| ServiceNow ITSM | Custom | Custom |
| SysAid | Custom | Custom |
| Zendesk Suite | $55/month | $169/month |
Freshworks Neo ITSM Pricing FAQ
01 What is the cheapest paid plan?
The Starter plan is the cheapest paid plan at $19 per agent per month, billed annually.
02 Are there monthly billing options?
All listed plans are billed annually per agent per month.
03 Is there a free plan available?
Freshworks Neo ITSM does not offer a free plan.
Is this pricing incorrect? — we'll verify and update it.