Zendesk Suite vs BMC Helix ITSM
IT Service Management (ITSM) pricing comparison · 2026
Zendesk Suite costs $55–$115/user/mo, while BMC Helix ITSM is quote-based.
Zendesk Suite
Zendesk Suite pricing starts at $55/user/month for the Suite Team plan, billed annually.
verified 7d ago
View pricing →
BMC Helix ITSM
BMC Helix ITSM is an enterprise IT service management platform with custom pricing — no pu
verified 6mo ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Suite Professional
$35K/yr
year 1 license · $115/seat
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$1.0K/yr
Vendr · n=39
No Vendr data
—
Not in Vendr's deal flow
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
6 sourced facts
4 hidden-cost · 1 contract · Vendr median
Last verified
1w ago
Confidence
Limited confidence
Sources
7 sourced facts
6 hidden-cost · 1 contract
Last verified
6mo ago
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Zendesk Suite and BMC Helix ITSM both operate in the it service management (itsm) category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk Suite | BMC Helix ITSM |
|---|---|---|
| Suite Team | $55 /user/month | Custom |
| Suite Professional | $115 /user/month | — |
| Suite Enterprise + Copilot | Custom | — |
Contract Terms
| Term | Zendesk Suite | BMC Helix ITSM |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | 30, 60, or 90 days |
| Minimum commitment | — | — |
| Price escalation | — | 5% to 10% |