ServiceNow ITSM vs SysAid
IT Service Management (ITSM) pricing comparison · 2026
ServiceNow ITSM is quote-based, while SysAid costs $89/user/mo.
ServiceNow ITSM
ServiceNow ITSM does not publish pricing on its website.
verified 5mo ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Custom pricing
Custom
all tiers are quote-only
Custom pricing
Custom
all tiers are quote-only
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
18 sourced facts
15 hidden-cost · 3 contract
Last verified
5mo ago
Confidence
Limited confidence
Sources
6 sourced facts
2 hidden-cost · 1 contract · 3 review platforms
Last verified
5mo ago
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
ServiceNow
SysAid
Auto-renewal
Yes
—
Cancellation
—
sixty (60) days before the end of the current term
Commitment
1 year
—
Price escalation
Inflation adjustments apply. Aggressive pricing increases reported by long-tenured customers starting 2024-2025.
—
Can downgrade
No
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
ServiceNow ITSM and SysAid both operate in the it service management (itsm) category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | ServiceNow ITSM | SysAid |
|---|---|---|
| Foundation | Custom | $89 /user/month |
| Advanced | Custom | Custom |
| Prime | Custom | Custom |
| Enterprise | — | Custom |
Contract Terms
| Term | ServiceNow ITSM | SysAid |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | — | sixty (60) days before the end of the current term |
| Minimum commitment | 1 year | — |
| Price escalation | Inflation adjustments apply. Aggressive pricing increases reported by long-tenured customers starting 2024-2025. | — |
| Can downgrade | No | — |