ManageEngine ServiceDesk Plus vs BMC Helix ITSM Pricing (2026)
Compare / ManageEngine ServiceDesk Plus vs BMC Helix ITSM
Shortlist
Team size
25 seats

ManageEngine ServiceDesk Plus vs BMC Helix ITSM

IT Service Management (ITSM) pricing comparison · 2026

ManageEngine ServiceDesk Plus pricing ranges from $13–$67/month, while BMC Helix ITSM uses custom pricing.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit ManageEngine pricing
Free plan limits → Discount programs →
Visit BMC pricing
Discount programs →
Compare
2 products · IT Service Management (ITSM)
Side-by-side · live
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus pricing starts at $13/technician/month for the Standard plan
verified 5w ago
View pricing →
BMC Helix ITSM
BMC Helix ITSM pricing information is not publicly available through standard sources.
verified 13w ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Professional
$8.1K/yr
year 1 license · $27/seat
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$6.0K/yr
Vendr · n=5 · limited data
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 6 sourced facts
5 hidden-cost · Vendr median
Last verified 1mo ago
Confidence Medium confidence
Sources 7 sourced facts
6 hidden-cost · 1 contract
Last verified 2mo ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Module Proliferation and Complex Licensing
    10-30% of license costs
    1 source
  • Minimum User/Device Licensing Requirements
    $500-$2,000
    1 source
  • Sales Response Time Delays
    1-2 weeks project delay
    1 source
  • Complex Admin Interface Learning Curve
    5-15% of license costs
    1 source
  • Higher Price Point vs. Alternatives
    10-20% of license costs
    1 source
5 documented
  • High Implementation Complexity
    1 source
  • Named User Licensing
    $114.75 to $115 per named user per month
    1 source
  • Above-Average Pricing
    21% more expensive, 18% more expensive, approximately $30,000
    1 source
  • Integration Debt
    1 source
  • Additional Licenses for Features
    1 source
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Small teams needing basic help desk
No public ratings yet
Best for
Large enterprises requiring sophisticated ITSM with AIOps and multi-cloud management capabilities
Watch out
Complexity and User Interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit ManageEngine pricing
Free plan limits → Discount programs →
Visit BMC pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
IT Service Management (ITSM)

ManageEngine ServiceDesk Plus

$13–$67
/month
3 plans
Full pricing breakdown →
VS
IT Service Management (ITSM)

BMC Helix ITSM

Custom pricing
/month
1 plan
Full pricing breakdown →

ManageEngine ServiceDesk Plus and BMC Helix ITSM both operate in the it service management (itsm) category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan ManageEngine ServiceDesk Plus BMC Helix ITSM
Standard $13 /month Custom
Professional $27 /month —
Enterprise $67 /month —

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

ManageEngine ServiceDesk Plus 5 hidden costs

medium
Module Proliferation and Complex Licensing 10-30% of license costs
low
Minimum User/Device Licensing Requirements $500-$2,000
low
Sales Response Time Delays 1-2 weeks project delay
medium
Complex Admin Interface Learning Curve 5-15% of license costs
medium
Higher Price Point vs. Alternatives 10-20% of license costs
See all ManageEngine ServiceDesk Plus hidden costs →

BMC Helix ITSM 6 hidden costs

high
High Implementation Complexity
high
Named User Licensing $114.75 to $115 per named user per month
high
Above-Average Pricing 21% more expensive, 18% more expensive, approximately $30,000
medium
Integration Debt
medium
Additional Licenses for Features
See all BMC Helix ITSM hidden costs →

Continue researching

ManageEngine ServiceDesk Plus

BMC Helix ITSM

Related Comparisons