ManageEngine ServiceDesk Plus vs BMC Helix ITSM
IT Service Management (ITSM) pricing comparison · 2026
ManageEngine ServiceDesk Plus has a free plan, then $16–$78/user/mo, while BMC Helix ITSM is quote-based.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus pricing starts at $13/technician/month for the Standard plan
verified 4mo ago
View pricing →
BMC Helix ITSM
BMC Helix ITSM is an enterprise IT service management platform with custom pricing — no pu
verified 6mo ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Professional
$9.9K/yr
year 1 license · $33/seat
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$6.0K/yr
Vendr · n=5 · limited data
No Vendr data
—
Not in Vendr's deal flow
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
7 sourced facts
5 hidden-cost · 1 contract · Vendr median
Last verified
4mo ago
Confidence
Medium confidence
Sources
7 sourced facts
6 hidden-cost · 1 contract
Last verified
6mo ago
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
ManageEngine
BMC
Auto-renewal
Yes
Yes
Cancellation
30 to 60 days renewal notice period
30, 60, or 90 days
Commitment
—
—
Price escalation
—
5% to 10%
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
IT Service Management (ITSM)
ManageEngine ServiceDesk Plus
Free plan; paid $16–$78
/user/mo
Full pricing breakdown →
VS
ManageEngine ServiceDesk Plus and BMC Helix ITSM both operate in the it service management (itsm) category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | ManageEngine ServiceDesk Plus | BMC Helix ITSM |
|---|---|---|
| Standard Edition (free up to 5 technicians) | Free /month | Custom |
| Standard | $16 /user/month | — |
| Professional | $33 /user/month | — |
| Enterprise | $78 /user/month | — |
Contract Terms
| Term | ManageEngine ServiceDesk Plus | BMC Helix ITSM |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | 30 to 60 days renewal notice period | 30, 60, or 90 days |
| Minimum commitment | — | — |
| Price escalation | — | 5% to 10% |