Quick Answer
Last verified:
Medium confidence

Confluence costs Free to $11.16 per user/month as of November 2026, with 4 plans available including a free tier. Plans: Free (free), Standard at $5.78/user/month, and Premium at $11.16/user/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Confluence offers 4 pricing tiers: Free, Standard, Premium, Enterprise. A free plan is available. Paid plans include Standard at $5.78/user/month, Premium at $11.16/user/month. The Standard plan is growing teams needing advanced collaboration, permissions, and more storage capacity.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try Confluence Free

Confluence lists $0-$11.16/user/month, but hidden costs like implementation and support add to the total as of November 2026. Key hidden costs: 10-user minimum billing requirement, extremely difficult account and subscription cancellation, snowballing costs across atlassian suite. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

10-User Minimum Billing Requirement

critical support

Buyers report that Confluence bills small teams as if they had 10 users, even with only 1-9 actual users. For Standard, this means paying $57.80/month minimum (10 × $5.78) instead of the per-user price for the real headcount. For Premium, it means $111.60/month minimum (10 × $11.16). For a single-user team, this can mean paying up to 10x the expected cost.

reddit · 2024-07-19

the price is per user for a team of up to 10, meaning that you pay for ALL 10 users! The prices I found are $6.05 per user for Standard and $11.55 for Premium, so it's $60.50 monthly for Standard and $115.50 for Premium!

Reported Jul 2024; current Standard price is $5.78/user/mo (verified Oct 27, 2026).

2

Extremely Difficult Account and Subscription Cancellation

high support

Multiple Atlassian customers report being unable to cancel subscriptions, delete accounts, or stop recurring billing. Support is largely AI-driven with no clear path to resolution. Some users report being charged for months for services they no longer want or use.

trustpilot · 2026-06-18

Absolutely terrible company to deal with. Their subscription practices are misleading, their billing lacks transparency, and the entire experience feels designed to make it as difficult as possible to cancel. In my opinion, it borders on predatory. Over the last six months, they have taken more than $1,000 from our business in subscription fees, with little clarity around what we were actually paying for.

trustpilot · 2026-06-18

We are now in our 3rd month of being charged for a platform we don't need nor want. $250.00 each time. No one cares, no one appears to have a responsibility to get these things right

3

Snowballing Costs Across Atlassian Suite

high integration

When combining Confluence with other Atlassian products (Jira, add-ons), costs compound rapidly. Users report pricing that 'snowballs' as they add products and user seats, with each product requiring separate per-user licensing that multiplies total costs.

hn · 2016-05-11

Jira, HipChat and Confluence are really nice tools, but pricing seems to just snowball.

reddit · 2024-08-05

Are you familiar with their pricing model? Sure you might be at a semi decent price per user for the Jira product. Now imagine you add a test suite add on for your 10 QA users in a several thousand user org, each of which is costing you another test suite license. Now consider that most legs are using multiple add-ons, Confluence, JSM... Its a huge money suck.

4

Minimum Seat Billing (10-User Floor)

medium addon

Even for very small teams, Confluence charges for a minimum of 10 user seats when upgrading from the free tier. A team of 3 still pays for 10 seats, meaning small teams pay a significant premium per actual user.

reddit · 2024-10-23

More expensive for small teams than Atlassian which is more feature rich - $9/seat-mo for Monday dev VS free for the first 10 users for Atlassian Confluence and Jira with better pricing after that

5

Atlassian Ecosystem Lock-In and Bundled Pricing

medium addon

Confluence is rarely used standalone — most teams also purchase Jira, and the combined pricing can snowball. HN users noted that pricing across Jira, Confluence, and other Atlassian products tends to compound rapidly.

hn · 2016-05-11

But oh so expensive. If you're already paying for Jira and maybe Confluence, the new pricing model for GitHub shouldn't be much of a problem. Jira, HipChat and Confluence are really nice tools, but pricing seems to just snowball.

6

Unauthorized or Unexpected Billing

high overage

Users report being billed unexpectedly — including situations where a trial signup resulted in immediate charges, or where amounts charged were significantly higher than expected without clear explanation.

trustpilot · 2026-06-25

i bought one workspace for 24USD and they billed us for 216USD. I immediately asked for a refund (few minutes after the charge) telling them i didn't even know why they STOLE 216usd from us... They didn't reply and refused to refund the payment.

trustpilot · 2026-04-27

Last week i clicked on (Loom) 14 days free subscription and they immidiately charged my credit card with a monthly subscription which i cannot cancel anymore.

7

No Refund Policy Despite Billing Errors

medium support

Atlassian has a strict no-refund policy past 30 days, even in cases of disputed charges, unauthorized purchases by employees, or billing errors. Users report being denied refunds even when they reach out immediately after charges.

trustpilot · 2026-05-21

Prior employee purchased without authorization from our leadership. When we finally found out ams terminated the employee; we got a "sorry it is passed 30 days" notice and stated no refund, partial or otherwise.

Frequently Asked Questions

01 What hidden costs should I budget for with Confluence?

Beyond the license fee, budget for: 10-User Minimum Billing Requirement ($57.80/month minimum on Standard (10 × $5.78)); Extremely Difficult Account and Subscription Cancellation ($250-$1,000+ in unwanted charges); Snowballing Costs Across Atlassian Suite (50-200% increase when bundling products); Minimum Seat Billing (10-User Floor) (10-15% of license costs for small teams); Atlassian Ecosystem Lock-In and Bundled Pricing (20-40% of license costs); Unauthorized or Unexpected Billing ($100-$500 in unexpected charges (source dated Jun 2026)); No Refund Policy Despite Billing Errors (5-15% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Confluence charge for implementation?

Implementation costs for Confluence vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Confluence support cost?

Buyers report that Confluence bills small teams as if they had 10 users, even with only 1-9 actual users. For Standard, this means paying $57. Estimated impact: $57.80/month minimum on Standard (10 × $5.78).

04 Are there overage or storage costs with Confluence?

Users report being billed unexpectedly — including situations where a trial signup resulted in immediate charges, or where amounts charged were significantly higher than expected without clear explanation.. Estimated impact: $100-$500 in unexpected charges (source dated Jun 2026).

05 What add-ons cost extra with Confluence?

Add-on pricing for Confluence varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try Confluence Free

Check current Confluence pricing

Prices and terms change; verify against the live pricing page.

See Confluence Pricing