Price checkPer year
Commerce Cloud B2B Growth EditionCustomCommerce Cloud B2C PremiumCustom
See all 2 plans

All Salesforce Commerce Cloud Plans & Pricing

Plan Monthly Annual Best For
Commerce Cloud B2C Premium checked Oct 30, 2026 Contact Sales Contact Sales Not specified
View all features by plan (compare side-by-side)

Commerce Cloud B2B Growth Edition

  • Advanced personalization
  • Order management
  • Marketing Cloud integration
  • Priority support

Commerce Cloud B2C Premium

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Quick Answer
Last verified:
High confidence

Salesforce Commerce Cloud doesn't publish prices — plans are quote-based. The median contract is $750/year based on 44 community cost mentions.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Salesforce Commerce Cloud offers 2 pricing tiers: Commerce Cloud B2B Growth Edition, Commerce Cloud B2C Premium.

Compared to other enterprise e-commerce software, Salesforce Commerce Cloud is positioned at the budget-friendly price point.

  • Median contract: $750/yr from 44 purchases Precise
  • 11 documented hidden costs beyond list price
  • Contracts auto-renew — Not clearly communicated to customers based on reports; renewals processed despite verbal cancellation requests
Last verified: | Sources: 4 pricing pages and reviews

How much does Salesforce Commerce Cloud cost?

Salesforce Commerce Cloud uses custom pricing across 2 plans. Contact Salesforce Commerce Cloud directly for a personalized quote. Plans include Commerce Cloud B2B Growth Edition (custom pricing), Commerce Cloud B2C Premium (custom pricing).

Salesforce Commerce Cloud Pricing Overview

Salesforce Commerce Cloud doesn't publish prices — plans are quote-based. The Commerce Cloud B2B Growth Edition plan requires contacting sales for a custom quote and is designed for growing enterprise brands. The Commerce Cloud B2C Premium plan requires contacting sales for a custom quote.

Salesforce Commerce Cloud contracts auto-renew, with a Annual contracts reported minimum commitment.

The median Salesforce Commerce Cloud customer pays $750/year based on 44 community cost mentions.

There are at least 11 documented hidden costs beyond Salesforce Commerce Cloud's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 30, 2026 from 4 independent sources.

Request Salesforce Commerce Cloud Pricing

Salesforce Commerce Cloud, formerly Demandware, is the enterprise e-commerce platform for global brands and retailers doing tens of millions to billions in annual revenue. Acquired by Salesforce in 2016 for $2.8 billion, Commerce Cloud powers major retailers like Adidas, L'Oreal, Puma, and Under Armour with sophisticated capabilities for global commerce, complex B2B scenarios, and deep integration with the Salesforce ecosystem of marketing, sales, and service tools.

This guide demystifies Salesforce Commerce Cloud's pricing structure, explains the revenue share model, reveals hidden costs, and helps you determine if Commerce Cloud's premium pricing is justified for your business.

How Salesforce Commerce Cloud Pricing Compares

Compare Salesforce Commerce Cloud pricing against top alternatives in Enterprise E-commerce.

Adobe Commerce $22,000-$125,000/year Compare → Shopify Plus $2,000-$40,000/year Compare → BigCommerce Enterprise $12,000-$60,000/year Compare →

Compare Salesforce Commerce Cloud vs Alternatives

Before committing to Salesforce Commerce Cloud, compare pricing with these 3 alternatives in the same category.

VSAdobe Commerce
From $22,000/year

Brands needing flexibility and customization over ecosystem integration

Full comparison
VSShopify Plus
From $2,000/year

High-growth DTC brands prioritizing speed and simplicity

Full comparison
VSBigCommerce Enterprise
From $12,000/year

Mid-market brands wanting enterprise features at SaaS pricing

Full comparison

All Salesforce Commerce Cloud alternatives & migration guides

What Companies Actually Pay for Salesforce Commerce Cloud

The median Salesforce Commerce Cloud buyer pays $750/year based on 44 community cost mentions.

What companies actually pay $750/yr Median across 44 community cost mentions Precise
Review scores
TrustRadius 8.5out of 10 (5)
Trustpilot 1.1out of 5 (24)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Price increases of 10%+ annually with no ability to downgradeData deletion when accounts have payment issuesAuto-renewal charges processed despite cancellation requestsSalesforce Lightning is slower and less intuitive than Classic
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 44 distinct user reports. Indicative only — not contract-grade data.

Salesforce Commerce Cloud Cost by Company Size

Example costs for teams of different sizes. Each figure is labelled with the period it covers.

Enterprise (100+ users) Custom pricing — typically negotiated annually, contact sales for quote

A large enterprise deploying Salesforce Commerce Cloud across the organization

How Salesforce Commerce Cloud Pricing Compares

Software Starting Price Top Price
Salesforce Commerce Cloud Custom Custom
Adobe Commerce (Magento) Custom Custom
Magento Commerce (Adobe Commerce) Custom Custom
Amplience Custom Custom
BigCommerce Enterprise Custom Custom
commercetools Custom Custom

Detailed pricing comparisons:

Browse all Enterprise E-commerce pricing →

11 Salesforce Commerce Cloud Hidden Costs Beyond the List Price

Beyond the listed price, Salesforce Commerce Cloud has at least 11 documented hidden costs that can significantly increase total cost of ownership.

Watch for 11 hidden costs
  • Implementation Consultant Required 15-25% of license costs
    high 1 source
    Trustpilot “You need an implementation consultant to get the basic contact/company workflows automated”
  • User Scaling Cost Increases 10-20% annual cost growth
    medium 1 source
    Trustpilot “as you scale users the costs baloon”
  • Poor Support Quality 5-10% of license costs
    medium 2 sources
    Trustpilot “Support in the US and EMEA is great, but their offshore teams are a different story. Their product knowledge is lacking, troubleshooting skills are minimal, and responses often feel automated.”
    Trustpilot “Support is abysmal.”
  • Custom Development & Implementation Costs 10-30% of license costs
    critical 1 source
    Trustpilot “Their sales associate convinced me to upgrade to an enterprise account and to build out a custom portal (User Experience) for my sales reps.”
  • Upsell to Additional Licenses & Features 15-30% of license costs
    critical 1 source
    Trustpilot “They scammed us out of over $300,000+ , promised features that were included only to be told we needed to pay for extra licenses.”
  • Annual Price Increases of 10%+ 10% of license costs per year
    high 1 source
    Trustpilot “Don't sell your soul in order to use this software. It works, but you'll never be able to get out of it and they'll raise the prices by at least 10% every year while not letting you downgrade your...”
  • Inability to Downgrade Plans 5-20% of license costs
    high 2 sources
    Trustpilot “Salesforce would not allow us to revert to a more affordable plan that would meet our needs.”
    Trustpilot “Don't sell your soul in order to use this software. It works, but you'll never be able to get out of it and they'll raise the prices by at least 10% every year while not letting you downgrade your...”
  • Auto-Renewal Billing Issues $1,000-$5,000 (source dated Apr 2026)
    high 2 sources
    Trustpilot “I received a notification that my subscription for Tableau was going to auto renew. I immediately contacted the sales representative and informed him to stop this which he duly copied me into the internal mail he sent to the renewals team.”
    Trustpilot “Salesforce charged me for 2 months of service when it was canceled. I have spoken to them 3 times to be told someone from their team would be calling me to resolve. NOBODY from salesforce contacts you...”
  • Feature Deprecation & Forced Migrations 5-15% of license costs
    medium 2 sources
    Trustpilot “After March 31, 2027, reports and dashboards are available only in Lightning Experience. To keep using them, switch to Lightning Experience”
    Trustpilot “Lightning has significantly slowed down my turnaround time with clients. What used to be a fast, efficient process in Salesforce Classic now takes much longer.”
  • Data Deletion Risk on Account Issues $50,000-$300,000
    critical 3 sources
    Trustpilot “Now I'm trying to migrate to Hubspot and just learned that Salesforce has deleted all of our data! I would have gladly paid $50k to have avoided Salesforce in the first place.”
    Trustpilot “I just ffound out after paying off my balance that my account was deleted and all my years of hard work and client records were deleted in the process.”
    Trustpilot “After several years of storing valuable client and business data on the platform, I lost access to information that was critical to my business.”
  • Increasing Charges for Previously Free Features 5-15% of license costs
    medium 1 source
    Trustpilot “Each year they are taking things away from us (despite being long time clients) and trying to charge us for things that were once free like automation runs, customer support, anything they *feel* like.”
Tip

Ask your Salesforce Commerce Cloud sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Trustpilot Consumer reviews TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 26 source citations total.

Salesforce Commerce Cloud Contract Terms

Salesforce Commerce Cloud contracts auto-renew and cannot be downgraded mid-term. Changes require Not clearly communicated to customers based on reports; renewals processed despite verbal cancellation requests. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Not clearly communicated to customers based on reports; renewals processed despite verbal cancellation requests
Minimum Commitment Annual contracts reported
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront based on user reports
Price Escalation Users report at least 10% annual price increases
Note

Multiple users report Salesforce refuses to allow downgrades to more affordable plans once upgraded to higher tiers

Based on 3 verified sources

How to Negotiate Salesforce Commerce Cloud Pricing

Salesforce Commerce Cloud contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 5 tactics
Pilot Before Committing to Enterprise Tier high success

Start on a lower tier and validate that Salesforce Commerce Cloud meets your actual needs before signing enterprise contracts. One user spent $10k+ on custom development at the enterprise level only to find the platform didn't meet their needs.

trustpilot user reviews
Leverage Competitor Alternatives medium success

Multiple users mention migrating to or considering HubSpot as an alternative. Use this credibly during negotiations to push for better pricing or contract terms. Salesforce reps are aware of this competitive pressure.

trustpilot user reviews
Negotiate Downgrade Rights Upfront medium success

Before signing, explicitly negotiate and document the right to downgrade to a lower tier in writing. Multiple users report being trapped in higher tiers after upgrading with no recourse. Get this in the contract before you sign.

trustpilot user reviews
Request Data Export Guarantees medium success

Negotiate explicit data retention and export rights into the contract, including what happens to data if the account is suspended or closed. Users report permanent data deletion on account issues. Get a 30-90 day data access window after termination in writing.

trustpilot user reviews
Cap Annual Price Increases in Contract medium success

Negotiate a price increase cap (e.g., no more than 5% annually) into the multi-year contract terms. Users report increases of 10%+ annually. This is a negotiable term, especially on multi-year deals.

trustpilot user reviews
High success Medium Low / difficult

Full negotiation guide →

Salesforce Commerce Cloud Pricing FAQ

01 Is Salesforce Commerce Cloud worth it?

Salesforce Commerce Cloud justifies its cost for enterprises doing $50M+ annually with complex requirements: global multi-brand operations, deep B2B capabilities, or heavy Salesforce ecosystem integration. For brands under $25M/year, Shopify Plus or Adobe Commerce offer similar capabilities at 50-80% lower cost.

02 What's included in Salesforce Commerce Cloud?

Included: B2C Commerce, Einstein AI recommendations, mobile-optimized storefront, order management, and basic support. NOT included: Marketing Cloud (email/automation), Service Cloud (customer service), custom development, payment processing, and most third-party integrations. Budget 2-3x license cost for full ecosystem.

03 Can I negotiate Salesforce Commerce Cloud pricing?

Yes, all Commerce Cloud pricing is negotiable. Leverage includes: multi-year commitment (10-30% discount), end-of-quarter timing, competitive bids, and high GMV (lower revenue share %). Most enterprises negotiate 20-40% off initial quotes. Revenue share is more negotiable than base license at high GMV.

04 Do I need to hire a consultant to implement Salesforce Commerce Cloud?

Yes, according to user reviews, you need an implementation consultant to get basic workflows automated. The platform is not self-service for setup and configuration, which adds significant cost beyond the license fees.

05 Does Salesforce Commerce Cloud automatically renew?

Yes, Salesforce Commerce Cloud contracts auto-renew. Users report that even when cancellation requests are submitted and verbally confirmed, the renewal may still process. Ensure any cancellation request is in writing and get written confirmation that it has been actioned before the renewal date.

06 What happens to my data if I stop paying for Salesforce Commerce Cloud?

Multiple users report that Salesforce permanently deletes account data when accounts are suspended for non-payment, sometimes without adequate notice. One user reported losing years of client records after paying off a balance through a collections agency. Always maintain your own data backups and negotiate data retention terms in your contract.

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