Bitrix24 CRM Hidden Costs 2026
What they don't show you on the pricing page
Bitrix24 CRM costs Free to $499 per organization/month as of June 2026, with 5 plans available including a free tier. Plans: Free (free), Basic at $61/organization/month, Standard at $124/organization/month, Professional at $249/organization/month, and Enterprise at $499/organization/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Bitrix24 CRM offers 5 pricing tiers: Free, Basic, Standard, Professional, Enterprise. A free plan is available. Paid plans include Basic at $61/month, Standard at $124/month, Professional at $249/month. The Basic plan is small businesses with sales teams.
Bitrix24 CRM true cost runs -100% above the listed $0-$499/organization/month price as of June 2026. For a 25-person team, expect ~$62 in year-one costs vs the $55,950 base license. Key hidden costs: telephony credits for outbound calling: pay-per-minute charges vary by destination, storage overages: additional fees when exceeding plan storage limits, forced tier upgrades: must upgrade entire plan for additional users beyond limits. Verified from 3 sources by CostBench.
Example: True Cost for 25 Users
| License (25 × $186.5 × 12) | $55,950/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$11,190/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$62 |