Quick Answer
Last verified:
High confidence

Intermedia Contact Center uses custom pricing as of August 2026 with 2 plans available. Contact Intermedia Contact Center directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Intermedia Contact Center offers 2 pricing tiers: Contact Center PRO, Contact Center ELITE.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Request Intermedia Contact Center Pricing

Intermedia Contact Center uses custom pricing, and hidden costs like implementation and support add to the quoted price as of August 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: implementation and setup fees, customization and training, data migration. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Implementation and Setup Fees

high implementation

These can range from $500 for small to medium-sized businesses (SMBs) to $5,000 for enterprises, depending on the complexity of the deployment.

industry

Implementation and Setup Fees: These can range from $500 for small to medium-sized businesses (SMBs) to $5,000 for enterprises, depending on the complexity of the deployment.

2

Customization and Training

high training

Additional costs for tailoring the system to specific needs and training staff can add another $1,000 to $5,000.

industry

Customization and Training: Additional costs for tailoring the system to specific needs and training staff can add another $1,000 to $5,000.

3

Data Migration

critical migration

Migrating existing data can vary widely, from $500 to $10,000, based on the volume of data and system integration requirements.

industry

Data Migration: Migrating existing data can vary widely, from $500 to $10,000, based on the volume of data and system integration requirements.

4

Overage Charges

medium overage

Exceeding allocated storage or call volumes may incur additional fees.

industry

Overage Charges: Exceeding allocated storage or call volumes may incur additional fees.

5

Premium Support

low support

Fees may apply for premium support options.

industry

Premium Support: Fees may apply for premium support options.

6

Compliance and Regulatory Recovery Charges

high compliance

Intermedia levies compliance and regulatory recovery charges of approximately 28% on top of the quoted per-user price, effectively turning a $30 per seat quote into $38.40 before actual government taxes are added.

industry

These are discretionary fees set by the carrier, not government taxes, and can change without much notice.

7

Professional Services and Implementation

critical implementation

Enterprise CCaaS deployments typically require significant configuration, customization, integration development, and training, which Forrester estimates can cost 50% to 200% of the first-year subscription costs.

industry

ServiceNow CTI integration typically costs $25,000 to $75,000 for implementation.

8

Integration Costs

high addon

Integrating CCaaS platforms with existing systems like CRM, WFM, billing, and ERP can incur substantial costs, with Intermedia operating on an "add-on heavy model" where many integrations and advanced features require additional payment.

industry

Intermedia operates on an "add-on heavy model" where many integrations and advanced features require additional payment.

9

Add-on Features

medium addon

Many advanced features and integrations are not included in the base price and require additional payment.

industry

Toll-free and additional phone numbers are available but not covered in base plans, with additional phone numbers costing around $7.49 per month

10

Extended Archiving

low addon

Archiving beyond 30 days incurs an extra cost.

industry

Other Add-ons: * Archiving beyond 30 days incurs an extra cost

11

Additional Phone Numbers

low addon

Additional phone numbers are available but not covered in base plans, with additional phone numbers costing around $7.49 per month.

industry

Toll-free and additional phone numbers are available but not covered in base plans, with additional phone numbers costing around $7.49 per month

12

Fax Functionality

low addon

Fax functionality is offered separately at $12.99 per line each month.

industry

Fax functionality is offered separately at $12.99 per line each month

13

Microsoft 365 Integration

low addon

Microsoft 365 integration is optional and billed at $12.50 per user per month.

industry

Microsoft 365 integration is optional and billed at $12.50 per user per month

14

Advanced Tools and AI Insights

medium addon

Advanced contact center tools and AI-driven insights require separate licensing.

industry

Advanced contact center tools and AI-driven insights require separate licensing

Frequently Asked Questions

01 What hidden costs should I budget for with Intermedia Contact Center?

Beyond the license fee, budget for: Implementation and Setup Fees ($500 to $5,000); Customization and Training ($1,000 to $5,000); Data Migration ($500 to $10,000); Compliance and Regulatory Recovery Charges (28%); Professional Services and Implementation (50% to 200% of the first-year subscription costs); Integration Costs (approximately $75 per user per month (Salesforce Service Cloud Voice), $5,000 to over $100,000 (custom Salesforce integrations), $25,000 to $75,000 (ServiceNow CTI integration)); Additional Phone Numbers ($7.49 per month); Fax Functionality ($12.99 per line each month); Microsoft 365 Integration ($12.50 per user per month). Exact totals depend on your deployment size and negotiated terms.

02 Does Intermedia Contact Center charge for implementation?

Intermedia Contact Center implementation is not included in the license cost. These can range from $500 for small to medium-sized businesses (SMBs) to $5,000 for enterprises, depending on the complexity of the deployment.. Estimated impact: $500 to $5,000.

03 How much does Intermedia Contact Center support cost?

Fees may apply for premium support options..

04 Are there overage or storage costs with Intermedia Contact Center?

Exceeding allocated storage or call volumes may incur additional fees..

05 What add-ons cost extra with Intermedia Contact Center?

Add-on pricing for Intermedia Contact Center varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Request Intermedia Contact Center Pricing

Check current Intermedia Contact Center pricing

Prices and terms change; verify against the live pricing page.

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