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Agentic AI for voice & digital interactionsCustom
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All Dialpad Plans & Pricing

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Agentic AI for voice & digital interactions checked Oct 27, 2026 Contact Sales Contact Sales Not specified
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Agentic AI for voice & digital interactions

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Dialpad doesn't publish prices — plans are quote-based. The median contract is $380/year based on 36 community cost mentions.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Dialpad offers 1 pricing tiers: Agentic AI for voice & digital interactions.

Compared to other business phone / voip software, Dialpad is positioned at the budget-friendly price point.

  • Median contract: $380/yr from 36 purchases Thin data
  • 3 documented hidden costs beyond list price
Last verified: | Sources: 2 pricing pages and reviews

How much does Dialpad cost?

Dialpad uses custom pricing across 1 plan. Contact Dialpad directly for a personalized quote. Plans include Agentic AI for voice & digital interactions (custom pricing).

Dialpad Pricing Overview

Dialpad doesn't publish prices — plans are quote-based. The Agentic AI for voice & digital interactions plan requires contacting sales for a custom quote.

The median Dialpad customer pays $380/year based on 36 community cost mentions.

There are at least 3 documented hidden costs beyond Dialpad's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 27, 2026 from 2 independent sources.

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Dialpad is an AI-powered unified communications platform that combines VoIP phone service, video meetings, SMS messaging, and contact center capabilities in a single cloud-based solution. Built on proprietary Voice Intelligence (Vi) technology, Dialpad automatically transcribes calls in real-time, provides live coaching suggestions, analyzes sentiment, and captures action items. With native integrations for Google Workspace, Microsoft 365, Salesforce, HubSpot, and Zendesk, the platform serves businesses of all sizes from startups to enterprises requiring intelligent communication tools.

How Dialpad Pricing Compares

Compare Dialpad pricing against top alternatives in Business Phone / VoIP.

8x8 $15-$140/user/mo Compare → Nextiva $15.0-$75.0/user/mo Compare → Ooma Office $19.95-$29.95/user/mo Compare →

Compare Dialpad vs Alternatives

Before committing to Dialpad, compare pricing with these 3 alternatives in the same category.

VS8x8
From $15/user/mo

Small businesses needing basic VoIP phone service and team messaging without video conferencing or international calling

Full comparison
VSNextiva
From $15.0/user/mo

Small to medium businesses needing reliable VoIP service with video conferencing and essential phone features

Full comparison
VSOoma Office
From $19.95/user/mo

Small businesses and startups needing reliable VoIP service with essential features at an affordable price point

Full comparison

All Dialpad alternatives & migration guides

What Companies Actually Pay for Dialpad

The median Dialpad buyer pays $380/year based on 36 community cost mentions.

What companies actually pay $380/yr Median across 36 community cost mentions Thin data
Review scores
TrustRadius 9.5out of 10 (5)
Trustpilot 4.5out of 5 (25)
Third-party review aggregates, as of Mar 2026
Top pricing complaints
Mobile app can be glitchyCall transfer issues - calls sometimes drop when transferring using extensionsLimited SMS implementation - too complicatedSome integrations (like MS Dynamics CRM) don't work as promised with limited support
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 36 distinct user reports. Indicative only — not contract-grade data.

How Dialpad Pricing Compares

Software Starting Price Top Price
Dialpad Custom Custom
8x8 $15/month $140/month
CallHippo Free $55/user/month
KrispCall $12/user/month $48/user/month
Ooma Office $19.95/user/month $29.95/user/month
Nextiva $15/user/month $75/user/month

Detailed pricing comparisons:

Browse all Business Phone / VoIP pricing →

3 Dialpad Hidden Costs Beyond the List Price

Beyond the listed price, Dialpad has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Per-user pricing inefficiency for light users $15/user/month for all users regardless of usage frequency
    medium 1 source
    Reddit “We used Dialpad in the past, but it killed us on pricing because it was $15/user. We have a lot of staff that mostly use cell phones, so paying $15/month for a connection that is only used 2-3 times a week was killer.”
  • Advanced features locked behind Enterprise tier Enterprise tier pricing custom-quoted, significantly above $25/month Pro tier
    medium 2 sources
    Reddit “If you do want the super advanced features for your firm like dial by extension and advanced integrations, you'll need an expensive 'Enterprise' subscription. These are also overkill for most small law firms.”
    Reddit “Some advanced features are locked behind higher tiers”
  • Contact center agent pricing premium $75/agent/month for contact center vs $15/user/month standard
    high 1 source
    Reddit “Dialpad costs $75/agent/month, and it does everything you need for your Virtual Receptionist company.”
Tip

Ask your Dialpad sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
Reddit User discussions Trustpilot Consumer reviews TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 9 source citations total.

Dialpad Contract Terms

Dialpad contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Mid-Term Downgrade Not allowed
Payment Terms Annual or monthly billing available
Based on 1 verified source

How to Negotiate Dialpad Pricing

Dialpad contracts are negotiable. These 3 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 3 tactics
Request volume/bulk discount high success

Dialpad offers bulk discount deals, especially when bundling with sales products or contact center features. Published pricing is very flexible during the sales process - negotiate based on user count and feature needs.

Reddit - MSP discussing Dialpad deployment: 'I am not 100% on Dialpad pricing, as we got a bulk discount deal with their sales products involved. Their published pricing is VERY flexible from what we experienced during the sales process.'
Purchase through T-Mobile partnership medium success

Buying Dialpad through T-Mobile can provide better pricing and smoother onboarding. Support issues go through T-Mobile instead of Dialpad directly, which some users prefer.

Reddit - HubSpot integration discussion: 'We do dialpad through T mobile, we got a bit better pricing that way and the on-boarding was a lot smoother. Additionally any issues go through t mobile support instead of dialpad.'
Avoid aggressive sales tactics medium success

Dialpad is noted for not using aggressive sales tactics compared to competitors. Use this to your advantage - take time to evaluate thoroughly and negotiate calmly knowing they won't pressure you.

Reddit - Salesforce integration search: 'DialPad had the cleanest interface, their AI features are actually useful (which is rare), they had all the features we needed, they didn't do aggressive sales tactics, and their pricing was on the cheaper side.'
High success Medium Low / difficult

Full negotiation guide →

Dialpad Pricing FAQ

01 How much does Dialpad cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Dialpad have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Dialpad?

Key features include the items listed in the pricing tiers above.

04 Is Dialpad worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 What does Dialpad cost per user per month?

Dialpad does not publish a per-user monthly number for its Agentic AI for voice & digital interactions offering; pricing is custom-quoted. Community cost mentions (Reddit/HN) put the buyer-reported median annual cost at $380/year, but actual cost depends on the quote.

06 Does Dialpad charge extra for features like call recording and transcription?

Call recording and voicemail transcription are included in Dialpad's plans without requiring a higher tier, unlike some competitors. However, some advanced features like dial by extension and certain integrations require the Enterprise tier. The AI transcription feature is a key differentiator that comes standard.

07 Is Dialpad's per-user pricing model cost-effective for teams with mixed usage?

No, Dialpad's per-user pricing can be expensive for teams where not all staff use phones frequently. One business reported their bill went from $200/month to $25/month when switching away from Dialpad because they had many staff who only used phones 2-3 times per week but still paid the full $15/user/month fee. Consider whether all users justify the per-seat cost.

Is this pricing incorrect? — we'll verify and update it.