Dialpad vs KrispCall Pricing (2026)
Compare / Dialpad vs KrispCall
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Team size
25 seats

Dialpad vs KrispCall

Business Phone / VoIP pricing comparison · 2026

Dialpad is quote-based, while KrispCall starts at $12/user/mo.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Dialpad pricing
Discount programs →
Visit KrispCall pricing
Discount programs →
Affiliate partner — does not affect ranking.
Compare
2 products · Business Phone / VoIP
Side-by-side · live
Dialpad
Dialpad is an AI-powered unified communications platform that combines VoIP phone service,
verified 11d ago
$380 $4.5K
View pricing →
KrispCall
KrispCall is a cloud-based business phone system that provides virtual phone numbers in ov
verified 3mo ago
$380 $4.5K
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Essential
$4.5K/yr
year 1 license · $15/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$380/yr
Vendr · n=36
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
4 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 1w ago
Confidence Medium confidence
Sources 43 sourced facts
37 hidden-cost · 3 contract · 3 review platforms
Last verified 3mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Per-user pricing inefficiency for light users
    $15/user/month for all users regardless of usage frequency
    1 source
  • Advanced features locked behind Enterprise tier
    Enterprise tier pricing custom-quoted, significantly above $25/month Pro tier
    2 sources
  • Contact center agent pricing premium
    $75/agent/month for contact center vs $15/user/month standard
    1 source
5 documented
  • Per-Minute Calling Charges
    $0.01-$0.05/minute domestic, higher for international
    1 source
  • 10DLC Registration Fees
    $19.50 one-time + $1.50-$2/month
    1 source
  • Additional Phone Number Costs
    $5-$20/month per additional number
    1 source
  • Immediate Account Closure on Cancellation
    Loss of remaining prepaid subscription value
    1 source
  • Unexpected Mid-Contract Price Increases
    10-100% of license costs
    6 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
9.5out of 5 (5)
Trustpilot
4.5out of 5 (25)
Watch out
Mobile app can be glitchy
TrustRadius
7.3out of 5 (1)
Trustpilot
1.9out of 5 (24)
Watch out
Features non-functional after paying subscription, with support that fails to resolve issues
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Dialpad pricing
Discount programs →
Visit KrispCall pricing
Discount programs →
Affiliate partner — does not affect ranking.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Business Phone / VoIP

Dialpad

Custom pricing
1 plan
Full pricing breakdown →
VS
Business Phone / VoIP

KrispCall

From $12
/user/mo
5 plans
Full pricing breakdown →

Dialpad and KrispCall both operate in the business phone / voip category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Dialpad KrispCall
Agentic AI for voice & digital interactions Custom $12 /user/month
Essential — $15 /user/month
Advance — $32 /user/month
Max — $48 /user/month
Enterprise — Custom

What Users Say

Dialpad

Trustpilot
4.5out of 5 (25)
TrustRadius
9.5out of 10 (5)
Top complaints
  • Mobile app can be glitchy
  • Call transfer issues - calls sometimes drop when transferring using extensions
  • Limited SMS implementation - too complicated

KrispCall

Trustpilot
1.9out of 5 (24)
TrustRadius
7.3out of 10 (1)
Top complaints
  • Features non-functional after paying subscription, with support that fails to resolve issues
  • Refund policy not honored — subscription refunds and credit balance refunds both denied
  • Mid-contract price increases and deceptive promotional discount terms

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Dialpad 3 hidden costs

medium
Per-user pricing inefficiency for light users $15/user/month for all users regardless of usage frequency
medium
Advanced features locked behind Enterprise tier Enterprise tier pricing custom-quoted, significantly above $25/month Pro tier
high
Contact center agent pricing premium $75/agent/month for contact center vs $15/user/month standard
See all Dialpad hidden costs →

KrispCall 20 hidden costs

high
Per-Minute Calling Charges $0.01-$0.05/minute domestic, higher for international
medium
10DLC Registration Fees $19.50 one-time + $1.50-$2/month (source dated Jan 2026)
medium
Additional Phone Number Costs $5-$20/month per additional number
high
Immediate Account Closure on Cancellation Loss of remaining prepaid subscription value
high
Unexpected Mid-Contract Price Increases 10-100% of license costs
See all KrispCall hidden costs →

Contract Terms

Term Dialpad KrispCall
Auto-renewal — Yes
Cancellation — —
Minimum commitment — 1 year (annual billing option)
Price escalation — Users report mid-contract price increases and charges above contracted rates; promotional discount terms subject to reinterpretation at renewal

Continue researching

Dialpad

KrispCall

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