CallHippo vs Dialpad Pricing (2026)

CallHippo vs Dialpad

Business Phone / VoIP pricing comparison · 2026

CallHippo pricing ranges from $1–$45/user/month, while Dialpad ranges from $15–$25/month. Dialpad is typically 13% more affordable, though your actual cost depends on tier and team size.

Business Phone / VoIP

CallHippo

$1–$45
/user/month
5 plans
Full pricing breakdown →
VS
Business Phone / VoIP

Dialpad

$15–$25
/month
3 plans · Free tier
Full pricing breakdown →

CallHippo and Dialpad both operate in the business phone / voip category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan CallHippo Dialpad
Basic $1 /user/month $15 /per user
Starter $19 /user/month $25 /per user
Professional $29 /user/month Free
Ultimate $45 /user/month
Enterprise Custom

Market Intelligence

CallHippo

Median annual cost
$200
Based on
5 deals

Dialpad

Median annual cost
$380
Based on
36 deals

What Users Say

CallHippo

Trustpilot
1.4/5 (24)
Top complaints
  • Unresponsive customer support and slow response times (6+ hours)
  • Phone numbers flagged as spam, calls not answered
  • Unexpected billing charges and refund difficulties

Dialpad

Trustpilot
4.5/5 (25)
TrustRadius
9.5/10 (5)
Top complaints
  • Mobile app can be glitchy
  • Call transfer issues - calls sometimes drop when transferring using extensions
  • Limited SMS implementation - too complicated

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

CallHippo 9 hidden costs

high
Add-On Charges for Core Features $10-$33/user/month in add-on fees
high
Numbers Frequently Flagged as SPAM $100 one-time + $2/number/month for SPAM remediation
medium
Carrier Registration and Compliance Fees $115+ one-time setup, $6-$13/month ongoing
medium
Per-Minute Charges on Toll-Free and Forwarded Calls $0.02-$0.94 per call/message beyond base plan
medium
Additional Phone Numbers (DIDs) $8-$20/number/month
See all CallHippo hidden costs →

Dialpad 3 hidden costs

medium
Per-user pricing inefficiency for light users $15/user/month for all users regardless of usage frequency
medium
Advanced features locked behind Enterprise tier Enterprise tier pricing custom-quoted, significantly above $25/month Pro tier
high
Contact center agent pricing premium $75/agent/month for contact center vs $15/user/month standard
See all Dialpad hidden costs →

Contract Terms

Term CallHippo Dialpad
Auto-renewal Yes
Cancellation Unclear - multiple users report extreme difficulty canceling
Minimum commitment Monthly or annual billing available
Price escalation No published schedule
Can downgrade No