tawk.to vs Wati Pricing | Costbench
Compare / tawk.to vs Wati
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Team size
25 seats

tawk.to vs Wati

Live Chat pricing comparison · 2026

tawk.to is free, while Wati costs $69–$349+/mo.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit tawk.to pricing
Free plan limits → Discount programs →
Visit Wati pricing
Discount programs →
Affiliate partner — does not affect ranking.
Compare
2 products · Live Chat
Side-by-side · live
tawk.to
tawk.
verified 4d ago
$594 $1.8K
View pricing →
Wati
Wati pricing starts at $59/month (billed annually) for the Growth plan with 3 users and 15
verified 2d ago
$594 $1.8K
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pro
$1.8K/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$594/yr
Vendr · n=14
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
4 hidden-cost · Vendr median · 3 review platforms
Last verified 4d ago
Confidence Medium confidence
Sources 68 sourced facts
62 hidden-cost · 4 contract · 2 review platforms
Last verified 2d ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Remove Branding
    $29 per month or $348 annually
    1 source
  • AI Assist
    $29 per month or $290 annually
    1 source
  • Video + Voice + Screensharing
    $49 per month or $348 annually
    1 source
  • Hired Agents
    1 source
5 documented
  • Per-Message Markup Over Meta Rates
    15-25% of total messaging costs
    2 sources
  • Extra User Fees
    $39-$89/user/month
    2 sources
  • Cancellation and Billing Difficulties
    $70-$350/month in unauthorized charges
    3 sources
  • Automation Trigger and AI Overage Costs
    Variable overage charges per additional block of triggers or credits
    1 source
  • Integration and Add-On Fees
    $5-$50/month in add-on fees
    2 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.5out of 5 (20)
Trustpilot
2.5out of 5 (106)
G2
4.5out of 5 (181)
Best for
Businesses of any size needing free live chat, ticketing, and CRM with optional paid add-ons (remove branding, AI Assist, video/voice)
Watch out
Customer Support Issues
Trustpilot
1.5out of 5 (24)
G2
4.7out of 5 (25)
Best for
Small businesses starting with WhatsApp marketing and basic automation
Watch out
Extremely difficult or impossible to cancel subscription — users report being charged for months after requesting cancellation with no self-service option
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit tawk.to pricing
Free plan limits → Discount programs →
Visit Wati pricing
Discount programs →
Affiliate partner — does not affect ranking.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Live Chat

tawk.to

Free
1 plan · Free tier
Full pricing breakdown →
VS
Live Chat

Wati

$69–$349+
/mo
3 plans
Full pricing breakdown →

Plan-by-Plan Pricing

Plan tawk.to Wati
Free Free /month $69 /month
Pro — $149 /month
Business — $349 /month

What Users Say

tawk.to

G2
4.5out of 5 (181)
Trustpilot
2.5out of 5 (106)
TrustRadius
8.5out of 10 (20)
Top complaints
  • Customer Support Issues
  • Limited Customization Options
  • Unreliable Notifications

Wati

G2
4.7out of 5 (25)
Trustpilot
1.5out of 5 (24)
Capterra
4.6out of 5 (202)
Top complaints
  • Extremely difficult or impossible to cancel subscription — users report being charged for months after requesting cancellation with no self-service option
  • No phone support and slow email/chat response times of 2–3 days, even for business-critical issues
  • WhatsApp number bans and Meta Business account restrictions caused by platform automation

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

tawk.to 4 hidden costs

high
Remove Branding $29 per month or $348 annually
medium
AI Assist $29 per month or $290 annually (source dated Jul 2026)
medium
Video + Voice + Screensharing $49 per month or $348 annually
medium
Hired Agents
See all tawk.to hidden costs →

Wati 22 hidden costs

high
Per-Message Markup Over Meta Rates 15-25% of total messaging costs
high
Extra User Fees $39-$89/user/month
critical
Cancellation and Billing Difficulties $70-$350/month in unauthorized charges (source dated Feb 2026)
medium
Automation Trigger and AI Overage Costs Variable overage charges per additional block of triggers or credits
medium
Integration and Add-On Fees $5-$50/month in add-on fees
See all Wati hidden costs →

Continue researching

tawk.to

Wati

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