Turbo Tenant Hidden Costs: Tenant Application Fees + 20 More

Quick Answer

Last verified: June 13, 2026

High confidence

Turbo Tenant costs Free to $16.58 per mo as of September 2026, with 3 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

Free tier: Yes

Turbo Tenant offers 3 pricing tiers: Free, Essentials, Pro.

Know Before You Buy — Try Turbo Tenant Free

Turbo Tenant lists $0-$16.58/mo, but hidden costs like implementation and support add to the total as of September 2026. Key hidden costs: tenant application fees, online rent payment fees (credit/debit card), lease agreements and e-signatures (free plan). Verified from 1 sources by CostBench.

Hidden Costs Breakdown

Tenant Application Fees

high addon

TurboTenant charges applicants $40–$55 per rental application, non-refundable regardless of landlord responsiveness or listing legitimacy. Multiple renters report applying to unresponsive or fraudulent listings, losing their fee with no recourse. The fee is collected by TurboTenant, not the landlord, and TurboTenant declines to redirect the charge even when landlords go AWOL.

trustpilot
This website allows fraudulent rental listings and has the audacity to charge a $55 application fee for them.

trustpilot
Applied for an apartment and paid $45. Waited, waited, 2 weeks go bye. Haven't heard a thing.

Online Rent Payment Fees (Credit/Debit Card)

low overage

Tenants paying rent with a credit or debit card are charged a convenience fee.

Grounded summary

However, tenants paying with a credit or debit card are charged a convenience fee of 3.49%

Lease Agreements and E-signatures (Free Plan)

medium addon

In the free plan, state-specific lease agreements and e-signatures are not included and must be purchased individually.

Grounded summary

However, the Essentials plan now includes unlimited lease agreements and e-signatures

Rent Reporting

low addon

Tenants can opt-in to a rent reporting service to build their credit score.

Grounded summary

Optional Features/Add-ons: * Rent Reporting: Tenants can opt-in to a rent reporting service to build their credit score for an additional $4.99 per month

Advanced Accounting Features/Integrations

medium addon

Some advanced accounting features or integrations might have separate costs beyond what the Pro plan includes.

Grounded summary

However, the Essentials plan now includes unlimited lease agreements and e-signatures

Maintenance Plus (Lula Integration)

medium addon

This service automates maintenance coordination, but its availability and specific costs should be checked as it is not offered nationwide.

Grounded summary

Maintenance Plus (Lula Integration): This service automates maintenance coordination for landlords, but it's an integration and its availability and specific costs should be checked as it's not offered nationwide

Non-Refundable Tenant Application Fees

high addon

TurboTenant charges tenants a non-refundable application fee of $40–$55 per application. These fees are collected even if the landlord never responds, the listing is fraudulent, the tenant was incorrectly directed to apply, or the platform charged the fee in error. TurboTenant's policy is no refunds under any circumstances, including platform-caused errors.

trustpilot
Turbo collects $55 per applicant and that's it. The landlord can never respond or make a decision on your application and keep the money.

trustpilot
They charge you $40 non-refundable and it doesn't matter if the landlord's listing is real, available, alive, responsive, under no circumstances will they refund your money.

Debit and Credit Card Payment Processing Fees

medium overage

Tenants paying rent via debit card face a flat fee (reported at $73 on large payments), while credit card payments incur a 3.49% processing fee. If bank account linking fails or expires without notification, tenants may unknowingly be charged these fees instead of using the free ACH bank transfer option. One reviewer reported a recurring $20 extra charge each month when the app lost their saved bank account details.

trustpilot
I added my debit card and my bank account. When my rent bill came in I went to pay and noticed there was a $73 fee for using my debit card

trustpilot
During the signup process, there was an error while linking my bank account, which meant my only option for paying my deposit was through my credit card with TurboTenant's 3.49% processing fee.

Credit Card Processing Fee (3.49%)

medium overage

TurboTenant charges a 3.49% processing fee for credit card payments. This fee can be triggered unexpectedly when bank account linking fails during onboarding or payment, leaving credit card as the only option and adding hundreds of dollars to large deposits or rent payments.

trustpilot
During the signup process, there was an error while linking my bank account, which meant my only option for paying my deposit was through my credit card with TurboTenant's 3.49% processing fee.

Extended Payment Holds on Landlord Funds (9–15+ Business Days)

high support

TurboTenant routinely holds incoming ACH rent payments for 9–15+ business days before releasing them to landlords. Even paid Premium subscribers who pay for expedited ACH processing report experiencing these delays without advance notice or clear threshold disclosure. Landlords cannot confirm fund receipt before handing over keys, which creates cash flow and mortgage timing problems. TurboTenant does not proactively communicate hold reasons, expected release dates, or triggering thresholds.

trustpilot
TurboTenant then held the funds for approximately 9 days before releasing them to my linked bank account. This was particularly frustrating because I pay for TurboTenant's Premium service, including expedited ACH processing.

trustpilot
TurboTenant has been a frustrating experience. The app has an issue where payments can appear as though they have successfully processed through the app when they actually have not. As a landlord, I have received payment two months in a row in my bank account, only to have the funds later removed due to this glitch. When this happens, tenants are forced to wait 10–15 business days for the funds to be returned before they can attempt payment again.

Bank Account Connection Expiry Fee

medium overage

TurboTenant's linked bank account connections expire periodically. The platform does not send notifications when this happens, causing tenants to miss payments or have rent automatically charged to a more expensive payment method. One tenant reported being charged an extra $20/month repeatedly as a result.

trustpilot
You keep forgetting my bank account information every month so it charges me an extra 20 dollars to pay my rent.

trustpilot
when the bank connection expired I didn't even get any notifications from TurboTenant, which made me miss two payments.

Free Tier Silently Passes Fees to Tenants

medium addon

Landlords on TurboTenant's Free plan pay nothing, but tenants are charged application and payment processing fees without clear disclosure during landlord onboarding. Landlords switching from Azibo (acquired by TurboTenant) reported that the free tier activated tenant fees with no warning, and that customer support access on the free tier is severely limited.

trustpilot
The "free" version now charges fees to my tenants with no warning and has limited access to support.

Tenant Payment Processing Fees — Debit Card and Credit Card

high overage

TurboTenant passes payment processing fees directly to tenants for online rent collection. Debit card payments incur a substantial flat fee (one tenant reported $73 on a single rent payment). Credit card payments carry a documented 3.49% processing fee. These fees are not prominently disclosed during landlord setup. Bank account linking errors during onboarding can force tenants onto fee-bearing payment methods unexpectedly, with no ability to cancel the transaction after it processes.

trustpilot
I added my debit card and my bank account. When my rent bill came in I went to pay and noticed there was a $73 fee for using my debit card and no fee for my bank account so I backed out and went to pay through my bank account.

trustpilot
During the signup process, there was an error while linking my bank account, which meant my only option for paying my deposit was through my credit card with TurboTenant's 3.49% processing fee.

Auto-Renewal with No-Refund Policy

medium addon

TurboTenant's paid plans auto-renew automatically without prominent notice. When subscribers attempt to cancel after being charged, TurboTenant directs them to a refund request form that is directly denied. There is no self-service cancellation path with a refund option, and customer support is difficult to reach for disputes.

trustpilot
Somehow I got stuck in their auto renewal and when I requested a refund they had me submit a form which they directly denied. Total crap. Their leases are ok and being able to have tenants sign online is good. But customer service is extraordinarily poor. Buyer be ware.

Extended ACH Payment Hold Periods

high overage

TurboTenant holds incoming ACH rent payments for 9–15+ business days before releasing funds to landlords, even for premium subscribers paying for expedited ACH processing. This creates cash flow problems for landlords who need timely confirmation to cover mortgages, pay contractors, or countersign leases. Holds are triggered by large amounts or first-time payments, with minimal transparency or advance notification from TurboTenant.

trustpilot
TurboTenant then held the funds for approximately 9 days before releasing them to my linked bank account. This was particularly frustrating because I pay for TurboTenant's Premium service, including expedited ACH processing.

trustpilot
When this happens, tenants are forced to wait 10–15 business days for the funds to be returned before they can attempt payment again.

Bait-and-Switch from One-Time Fee to Annual Subscription

high addon

At least one user was initially offered a one-time $56 fee to generate a lease agreement, but after spending nearly an hour customizing it, the one-time option disappeared at checkout and only annual subscriptions were offered. This mid-process pricing change forces users into annual commitments they had not planned for.

trustpilot
At the beginning of the process I was given the option of subscribing or just paying a one-time $56 fee for the lease. After spending nearly an hour adapting the lease to my needs I went to pay. The $56 one-time fee was no longer an option. I had to subscribe either for $149 or $199.

Limited Customer Support Even on Paid Plans

medium support

Multiple landlords on paid plans report difficulty reaching live customer support. Issues include unanswered phone calls, AI chatbot-only responses, multi-day delays to speak with a human agent, and copy-pasted unhelpful replies. One reviewer reported their $5,000 rent payment was inaccessible for days with no support response.

trustpilot
After paying for premium service, I had a ridiculous “chat” with their help bot. Asked for a human, but was unable to get same. Called the published phone support line at published day time availability. No one answered my call, nor returned phone call or email.

trustpilot
Customer support has also been difficult to reach. When I was finally able to speak with someone, there was no effort to expedite the process or provide any credit toward the membership fees paid.

Auto-Renewal With No Accessible Cancellation

high addon

Subscriptions auto-renew annually. Cancellation requires active account access via the TurboTenant website — there is no phone support. Users who lose access to their account cannot cancel via any other channel, and TurboTenant support responds via email in approximately 10 business days only to redirect back to the website. Refund requests on auto-renewed charges are routinely denied.

trustpilot
I stopped using their service, and they don't have customer service phone support to assist you. I cannot cancel my subscription from a year ago when I briefly used their site. It does not recognize my email. I texted for support (because there is no phone support), which states they will respond via email in 10 business days - only to tell me that I need to cancel my subscription through their site - which I don't have access to any longer.

trustpilot
Somehow I got stuck in their auto renewal and when I requested a refund they had me submit a form which they directly denied.

Bait-and-Switch Lease Agreement Fee

medium addon

Users report being offered a one-time $56 lease agreement fee at the start of the lease workflow, then finding that option removed after spending significant time customizing the document. At payment, the only options presented are full annual subscriptions at ~$149 or ~$199.

trustpilot
At the beginning of the process I was given the option of subscribing or just paying a one-time $56 fee for the lease. After spending nearly an hour adapting the lease to my needs I went to pay. The $56 one-time fee was no longer an option. I had to subscribe either for $149 or $199.

Forced Platform Migration

medium migration

TurboTenant has acquired other property management platforms and migrated their customers with insufficient notice, disrupting established workflows. Migrated users report losing functionality they relied on, with no option to stay on their original platform.

trustpilot
It is incredibly frustrating to be forced into a new software system, especially when it lacks basic automation like calculating monthly utility totals. Having to do manual math defeats the purpose of paying for property management software in the first place. I deeply wish we had been given a 90-day notice to explore alternative companies before our accounts were sold away to TurboTenant.

Frequently Asked Questions

01 What hidden costs should I budget for with Turbo Tenant?

Beyond the license fee, budget for: Tenant Application Fees ($40-$55); Online Rent Payment Fees (Credit/Debit Card) (3.49%); Rent Reporting ($4.99 per month); Non-Refundable Tenant Application Fees ($40-$55); Debit and Credit Card Payment Processing Fees (3.49% of payment amount); Credit Card Processing Fee (3.49%) (3.49%); Extended Payment Holds on Landlord Funds (9–15+ Business Days) (5-15% of license costs); Bank Account Connection Expiry Fee ($20/user/month); Free Tier Silently Passes Fees to Tenants ($40-$55); Tenant Payment Processing Fees — Debit Card and Credit Card (3.49%); Auto-Renewal with No-Refund Policy ($12.42-$16.58/user/month); Extended ACH Payment Hold Periods (9-15 business days cash flow delay per payment cycle); Bait-and-Switch from One-Time Fee to Annual Subscription ($149-$199/year); Limited Customer Support Even on Paid Plans (5-15% of license costs); Auto-Renewal With No Accessible Cancellation ($149-$199); Bait-and-Switch Lease Agreement Fee ($149-$199); Forced Platform Migration (5-15% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Turbo Tenant charge for implementation?

Implementation costs for Turbo Tenant vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Turbo Tenant support cost?

04 Are there overage or storage costs with Turbo Tenant?

Tenants paying rent with a credit or debit card are charged a convenience fee.. Estimated impact: 3.49%.

05 What add-ons cost extra with Turbo Tenant?

Add-on pricing for Turbo Tenant varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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