Price checkMonthly
FreeFreeEssentials$12.42/moPro$16.58/mo
See all 4 plans

All Turbo Tenant Plans & Pricing

Plan Monthly Annual Best For
Free checked Oct 31, 2026 Not specified
Autopilot checked Oct 31, 2026 Contact Sales Contact Sales Not specified
View all features by plan (compare side-by-side)

Free

Essentials

Pro

Autopilot

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At a glance

List price by tier (annualized, per license)

Per-license list price across Turbo Tenant's plans, annualized. Custom-priced tiers show a hatched bar.

Essentials$149.04/yr
Pro$198.96/yr
AutopilotCustom
Quick Answer
Last verified:
Medium confidence

Turbo Tenant pricing: free plan, Essentials $12.42, Pro $16.58/mo. Autopilot is quote-based. Plans: Free (free), Essentials at $12.42/month, and Pro at $16.58/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Turbo Tenant offers 4 pricing tiers: Free, Essentials, Pro, Autopilot. A free plan is available. Paid plans include Essentials at $12.42/month, Pro at $16.58/month. The Essentials plan is billed annually: $149/year for 1-10 units.

Compared to other property management software, Turbo Tenant is positioned at the budget-friendly price point.

  • 25 documented hidden costs beyond list price
  • Contracts auto-renew
  • G2 rating: 4.6 out of 5 from 94 reviews (as of Oct 2026)
Last verified: | Sources: 2 pricing pages and reviews

How much does Turbo Tenant cost?

Turbo Tenant has a free plan; its 2 paid plans cost $12.42–$16.58/mo. Autopilot is quote-based. Plans include Free (free), Essentials at $12.42/month, Pro at $16.58/month, Autopilot (custom pricing).

Turbo Tenant Pricing Overview

Turbo Tenant has 4 pricing plans, including a free tier. Paid plans range from $12.42 to $16.58/month. The Free plan is free. The Essentials plan costs $12.42/month, best for billed annually: $149/year for 1-10 units. The Pro plan costs $16.58/month, best for billed annually: $199/year for 1-10 units. The Autopilot plan requires contacting sales for a custom quote.

Turbo Tenant contracts auto-renew, with a 1 year (annual billing only; no monthly option available) minimum commitment.

There are at least 25 documented hidden costs beyond Turbo Tenant's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 31, 2026 from 2 independent sources.

Try Turbo Tenant Free

TurboTenant offers a Free plan for landlords covering listing syndication, tenant screening, and online rent collection at no cost to the landlord — though $40–$55 application fees and payment processing fees are passed directly to tenants. Paid plans are annual-only, starting at $12.42/month for Essentials (~$149/year) and $16.58/month for Pro (~$199/year), with no monthly billing option. ACH payment holds of 9–15+ business days are reported across all plan tiers, including paid plans marketed as having expedited processing.

How Turbo Tenant Pricing Compares

Compare Turbo Tenant pricing against top alternatives in Property Management.

AppFolio $1.4-$5/unit/month View pricing → Buildium $0-$400/month View pricing → Rent Manager $200-$800/month View pricing →

Compare Turbo Tenant vs Alternatives

Before committing to Turbo Tenant, compare pricing with these 3 alternatives in the same category.

VSAppFolio
From $1.4/unit/month

Small to mid-size property portfolios needing basic management features

Compare pricing
VSBuildium
Free

Trial evaluation

Compare pricing
VSRent Manager
From $200/month

Small to mid-size property managers needing robust accounting and basic customization

Compare pricing

All Turbo Tenant alternatives & migration guides

What Companies Actually Pay for Turbo Tenant

Review scores
Trustpilot 1.9out of 5 (24)
G2 4.6out of 5 (94)
Third-party review aggregates, as of Oct 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
AI chatbot-only support with no live phone support and slow email responses on the free tierTenants charged $45–$55 application fees and payment convenience fees without clear disclosure during landlord setupAuto-renewal at wrong or higher subscription tier, with refunds refusedAccounts immediately restricted or permanently banned for new landlords with no reason given

Turbo Tenant Cost by Company Size

Example costs for teams of different sizes. Each figure is labelled with the period it covers.

Free Plan Landlord (1–2 Properties) $0 per month

$0/month for landlord; tenants pay $40–$55 per application

Landlord uses TurboTenant's Free plan for listings, tenant screening, and rent collection at no subscription cost. Tenants bear application fees ($40–$55 each) and payment processing fees (debit ~$73 flat, credit 3.49%). Customer support is limited.

Essentials Plan Landlord $12.42 per month

$12.42/month (billed annually)

Landlord subscribes to the Essentials plan for enhanced features billed annually.

Pro Plan Landlord $16.58 per month

$16.58/month (billed annually)

Landlord subscribes to the Pro plan for full feature access billed annually.

Casual Landlord — 1–2 Properties on Free Plan $0 per month

$0/month for landlord; tenants pay $40–$55 per application plus processing fees

A solo landlord using the Free plan for listing syndication, tenant screening, and rent collection. Tenants absorb application fees ($40–$55 each) and payment processing fees. Landlord pays $0/month but must manage 9–15 business day payment holds and AI-chatbot-only support.

Active Landlord — Essentials Plan $12.42 per month

$12.42/month (billed annually)

A landlord upgrading from Free to Essentials to access faster ACH processing and improved support. Annual commitment required.

Professional Property Manager — Pro Plan $16.58 per month

$16.58/month (billed annually)

A landlord or small property manager on the Pro plan for the most complete feature set. Annual commitment required.

Single-Property Landlord on Free Plan $0 per year

$0/year for landlord (tenants absorb $40–$55 application fees and card processing fees)

A landlord managing one property uses TurboTenant's Free plan for listings, tenant screening, and rent collection. All application and payment processing fees are passed to tenants. No paid subscription cost.

Landlord Needing Lease Creation (Essentials Plan) $149 per year

$149/year (Essentials plan at $12.42/month billed annually)

Landlord who needs to create and manage lease agreements through TurboTenant, requiring an upgrade from the Free tier.

CURRENT TIER DATA + Trustpilot reviews

How Turbo Tenant Pricing Compares

Software Starting Price Top Price
Turbo Tenant Free $16.58/month
AppFolio $1.49/month $5/month
Buildium $65/month $420/month
Rent Manager Custom Custom
TenantCloud $25/month $100/month
Yardi $1/month $3/month

Browse all Property Management pricing →

25 Turbo Tenant Hidden Costs Beyond the List Price

Beyond the listed price, Turbo Tenant has at least 25 documented hidden costs that can significantly increase total cost of ownership.

Watch for 25 hidden costs
  • Tenant Application Fees $40-$55
    high 7 sources
    Trustpilot “This website allows fraudulent rental listings and has the audacity to charge a $55 application fee for them.”
    Trustpilot “Applied for an apartment and paid $45. Waited, waited, 2 weeks go bye. Haven't heard a thing.”
    Trustpilot “They charge you $40 non-refundable and it doesn't matter if the landlord's listing is real, available, alive, responsive, under no circumstances will they refund your money.”
    Trustpilot “Insane business practice. Apply for a house and never get a response from the landlord. Turbo collects $55 per applicant and that's it.”
    Trustpilot “I was charged $45 for the application. Uncomfortable with having to put bank info and pay stubs for a 30 day rental.”
    Trustpilot “If i could give less than 1 star if would... I've paid for screening and have been emailing and calling landlords based on the information listed for weeks and have yet to recieve any notice of anything.”
    Trustpilot “forced to pay the screening fee twice. Customer service was non-existent when we needed immediate help... They flatly refused to refund the duplicate charge caused by their own system's design flaw.”
  • Online Rent Payment Fees (Credit/Debit Card) 3.49%
    low 1 source
    Grounded summary However, tenants paying with a credit or debit card are charged a convenience fee of 3.49%
  • Lease Agreements and E-signatures (Free Plan)
    medium 1 source
    Grounded summary However, the Essentials plan now includes unlimited lease agreements and e-signatures
  • Rent Reporting $4.99 per month
    low 1 source
    Grounded summary Optional Features/Add-ons: * Rent Reporting: Tenants can opt-in to a rent reporting service to build their credit score for an additional $4.99 per month
  • Advanced Accounting Features/Integrations
    medium 1 source
    Grounded summary However, the Essentials plan now includes unlimited lease agreements and e-signatures
  • Maintenance Plus (Lula Integration)
    medium 1 source
    Grounded summary Maintenance Plus (Lula Integration): This service automates maintenance coordination for landlords, but it's an integration and its availability and specific costs should be checked as it's not offered nationwide
  • Non-Refundable Tenant Application Fees $40-$55
    high 4 sources
    Trustpilot “Turbo collects $55 per applicant and that's it. The landlord can never respond or make a decision on your application and keep the money.”
    Trustpilot “They charge you $40 non-refundable and it doesn't matter if the landlord's listing is real, available, alive, responsive, under no circumstances will they refund your money.”
    Trustpilot “I was charge $55.00 and mislead from the employee and I cannot co-sign. Of course there is no refund, good way to rip people off.”
    Trustpilot “Their Faulty program removed money from my account for an apartment I wasn't applying for I then had to pay twice so the landlord I was applying for got my application in time now they wont refund me for their program removing money for an apartme...”
  • Debit and Credit Card Payment Processing Fees 3.49% of payment amount
    medium 3 sources
    Trustpilot “I added my debit card and my bank account. When my rent bill came in I went to pay and noticed there was a $73 fee for using my debit card”
    Trustpilot “During the signup process, there was an error while linking my bank account, which meant my only option for paying my deposit was through my credit card with TurboTenant's 3.49% processing fee.”
    Trustpilot “You keep forgetting my bank account information every month so it charges me an extra 20 dollars to pay my rent. I've talked to customer service and nothing worked.”
  • Credit Card Processing Fee (3.49%) 3.49%
    medium 1 source
    Trustpilot “During the signup process, there was an error while linking my bank account, which meant my only option for paying my deposit was through my credit card with TurboTenant's 3.49% processing fee.”
  • Extended Payment Holds on Landlord Funds (9–15+ Business Days) 5-15% of license costs
    high 6 sources
    Trustpilot “TurboTenant then held the funds for approximately 9 days before releasing them to my linked bank account. This was particularly frustrating because I pay for TurboTenant's Premium service, including expedited ACH processing.”
    Trustpilot “TurboTenant has been a frustrating experience. The app has an issue where payments can appear as though they have successfully processed through the app when they actually have not.”
    Trustpilot “It is Tuesday and I still am unable to reach anyone to explain where ny $5,000 is. I am very suspicious of an online company with only robot chats and phones , that only repeat your problem or concern and give no legitimate answer.”
    Trustpilot “Also, they are sitting on our first check (it was paid to us on the 1st of the month - it is now the 16th), collecting interest on it, and I had to answer calls from this in order for it to be released.”
    Trustpilot “It is Tuesday and I still am unable to reach anyone to explain where ny $5,000 is.”
    Trustpilot “I should not wait 10 days for a transaction that has cleared, to be deposited into my bank.”
  • Bank Account Connection Expiry Fee $20/user/month (source dated May 2026)
    medium 2 sources
    Trustpilot “You keep forgetting my bank account information every month so it charges me an extra 20 dollars to pay my rent.”
    Trustpilot “when the bank connection expired I didn't even get any notifications from TurboTenant, which made me miss two payments.”
  • Free Tier Silently Passes Fees to Tenants $40-$55
    medium 1 source
    Trustpilot “The "free" version now charges fees to my tenants with no warning and has limited access to support.”
  • Tenant Payment Processing Fees — Debit Card and Credit Card 3.49%
    high 2 sources
    Trustpilot “I added my debit card and my bank account. When my rent bill came in I went to pay and noticed there was a $73 fee for using my debit card and no fee for my bank account so I backed out and went to pay through my bank account.”
    Trustpilot “During the signup process, there was an error while linking my bank account, which meant my only option for paying my deposit was through my credit card with TurboTenant's 3.49% processing fee.”
  • Auto-Renewal with No-Refund Policy $12.42-$16.58/user/month
    medium 1 source
    Trustpilot “Somehow I got stuck in their auto renewal and when I requested a refund they had me submit a form which they directly denied. Total crap. Their leases are ok and being able to have tenants sign online is good.”
  • Extended ACH Payment Hold Periods 9-15 business days cash flow delay per payment cycle
    high 4 sources
    Trustpilot “TurboTenant then held the funds for approximately 9 days before releasing them to my linked bank account. This was particularly frustrating because I pay for TurboTenant's Premium service, including expedited ACH processing.”
    Trustpilot “When this happens, tenants are forced to wait 10–15 business days for the funds to be returned before they can attempt payment again.”
    Trustpilot “they are sitting on our first check (it was paid to us on the 1st of the month - it is now the 16th), collecting interest on it”
    Trustpilot “I should not wait 10 days for a transaction that has cleared, to be deposited into my bank.”
  • Bait-and-Switch from One-Time Fee to Annual Subscription $149-$199/year
    high 1 source
    Trustpilot “At the beginning of the process I was given the option of subscribing or just paying a one-time $56 fee for the lease. After spending nearly an hour adapting the lease to my needs I went to pay. The $56 one-time fee was no longer an option.”
  • Limited Customer Support Even on Paid Plans 5-15% of license costs
    medium 6 sources
    Trustpilot “After paying for premium service, I had a ridiculous “chat” with their help bot. Asked for a human, but was unable to get same. Called the published phone support line at published day time availability.”
    Trustpilot “Customer support has also been difficult to reach. When I was finally able to speak with someone, there was no effort to expedite the process or provide any credit toward the membership fees paid.”
    Trustpilot “Their help desk is not organized or helpful. I've received different information from different agents”
    Trustpilot “Company provides terrible service unless landlords subscribe to paid tiers. Chat service takes hours to get basic questions answered, many times with no resolutions.”
    Trustpilot “After paying for premium service, I had a ridiculous "chat" with their help bot. Asked for a human, but was unable to get same.”
    Trustpilot “Website is broken and the only answer you can get from their support is an AI bot response email. That's not customer service.”
  • Auto-Renewal With No Accessible Cancellation $149-$199
    high 3 sources
    Trustpilot “I stopped using their service, and they don't have customer service phone support to assist you. I cannot cancel my subscription from a year ago when I briefly used their site. It does not recognize my email.”
    Trustpilot “Somehow I got stuck in their auto renewal and when I requested a refund they had me submit a form which they directly denied.”
    Trustpilot “I cannot cancel my subscription from a year ago when I briefly used their site. It does not recognize my email.”
  • Bait-and-Switch Lease Agreement Fee $149-$199
    medium 1 source
    Trustpilot “At the beginning of the process I was given the option of subscribing or just paying a one-time $56 fee for the lease. After spending nearly an hour adapting the lease to my needs I went to pay. The $56 one-time fee was no longer an option.”
  • Forced Platform Migration 5-15% of license costs
    medium 1 source
    Trustpilot “It is incredibly frustrating to be forced into a new software system, especially when it lacks basic automation like calculating monthly utility totals.”
  • Tenant Payment Convenience Fees 1-3% per transaction
    high 1 source
    Trustpilot “It is not convenient for the tenant and you will be paying more then you agreed to in your lease because your insulted with a convince fee although it is not convenient.”
  • Auto-Renewal at Unintended or Higher Tier One full year of the renewed paid tier, typically non-refundable
    critical 1 source
    Trustpilot “TurboTenant renewed my services at the premium level ($299) without my request. When I chatted about it, the chatbot said it includes the landlord managing 50+ properties. I own 5.”
  • Subscription Cancellation Difficulty $149-$199/year ongoing
    high 1 source
    Trustpilot “I cannot cancel my subscription from a year ago when I briefly used their site. It does not recognize my email.”
  • Lease Writing Bait-and-Switch Fee $149-$199/year forced subscription
    high 1 source
    Trustpilot “At the beginning of the process I was given the option of subscribing or just paying a one-time $56 fee for the lease. After spending nearly an hour adapting the lease to my needs I went to pay. The $56 one-time fee was no longer an option.”
  • Degraded Customer Support on Free Tier 5-15% of license costs
    high 2 sources
    Trustpilot “Company provides terrible service unless landlords subscribe to paid tiers. Chat service takes hours to get basic questions answered, many times with no resolutions.”
    Trustpilot “Website is broken and the only answer you can get from their support is an AI bot response email. That's not customer service.”
Tip

Ask your Turbo Tenant sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
Trustpilot Consumer reviews industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 71 source citations total.

Turbo Tenant Contract Terms

Turbo Tenant contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment 1 year (annual billing only; no monthly option available)
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront
Price Escalation Users report unexpected automatic renewals at higher tier prices than originally subscribed; no published escalation schedule found
Note

No confirmed downgrade path from sources; at least one user reports being auto-upgraded to a higher tier and denied a refund

Based on 3 verified sources

How to Negotiate Turbo Tenant Pricing

Turbo Tenant contracts are negotiable. These 14 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 14 tactics
Leverage the Free Plan high success

Many landlords start with the free plan, which offers substantial functionality, and only upgrade if they require additional tools.

https://turbotenant.com
Commit Annual to Access Paid Features high success

TurboTenant's paid plans are only available on annual billing — there is no month-to-month option. Before committing, calculate whether the operational cost of Free plan limitations (tenant-facing application fees, 9–15 day payment holds, AI-chatbot-only support) exceeds the Essentials plan annual cost of $12.42/month. For active landlords with multiple tenants paying through the platform, a single debit card processing incident or fund hold can quickly exceed the upgrade cost.

Current tier data and Trustpilot reviews
Start on the Free Plan Before Committing high success

TurboTenant's Free plan includes listing syndication, tenant screening, and rent collection — enough to run a full rental cycle without spending anything. Use it for at least one lease turnover before committing to an Essentials or Pro annual plan, since all paid plans require upfront annual payment with no refunds.

CURRENT TIER DATA; Trustpilot user pattern
Calendar Your Renewal Date high success

Because cancellation requires active account access and TurboTenant support responds in approximately 10 business days, set a calendar reminder well in advance of your renewal date (at least 30 days prior). If you lose account access, begin the cancellation process immediately — waiting until after renewal means the refund will likely be denied.

Trustpilot reviews
Start on the Free Tier First high success

TurboTenant's Free plan covers listings, screening, and rent collection at $0 for landlords. Testing the platform before committing to a paid annual plan avoids the bait-and-switch scenario where users spend time on the lease tool only to be forced into a $149–$199/year subscription at checkout.

Trustpilot reviews (Aug–Sep 2026)
Disclose Tenant Fees Before Using the Platform high success

Inform prospective tenants about the $45–$55 application fee and online payment convenience fee before directing them to TurboTenant. Multiple tenants report paying fees without understanding what they were charged for, creating landlord-tenant friction that can affect your ability to fill vacancies.

Trustpilot reviews (multiple, 2026)
Set a Calendar Reminder Before Annual Renewal high success

TurboTenant auto-renews annually. Because cancellation requires platform access and support responses can take up to 10 business days, set a calendar reminder at least 30 days before your renewal date to initiate any cancellation or tier-change request well in advance.

Trustpilot review (2026-09-16)
Avoid Mid-Flow Checkout Surprises medium success

At least one user was offered a one-time fee option during lease creation that disappeared by checkout, forcing an annual subscription. Screenshot or document any pricing options shown early in a workflow before investing time customizing, so you have evidence if the offer changes at payment.

Trustpilot review (2026-08-25)
Clarify the Lease Agreement Fee Before Starting medium success

Before beginning the lease workflow, confirm in writing with support whether a one-time lease fee option is available and at what price. Users report a one-time $56 fee being presented at the start of the lease process but removed at checkout, forcing a full annual subscription. Get clarity upfront to avoid being locked into a subscription after investing time in customization.

Trustpilot reviews
Test Feature Access Before Starting Any Workflow medium success

Multiple reviewers discovered pricing gates mid-task (e.g., lease creation, screening) only after investing 30–60 minutes of work. Before starting any workflow that might require a paid feature, verify whether it is accessible at the free tier — or accept that a subscription may be required to complete it.

Trustpilot review (2026-08-25)
Document Your Subscription Tier and Price at Sign-Up medium success

Save your subscription confirmation email with the exact plan name and price at the time of purchase. At least one user reports being auto-renewed at a more expensive tier than they subscribed to, with TurboTenant refusing a refund. Written confirmation of the original tier gives you leverage in a dispute.

Trustpilot review (auto-renewal complaint)
Negotiate Payment Hold Terms Before Onboarding Large Payments low success

TurboTenant holds first-time or large ACH payments for 9–15+ business days without advance notice. Before routing a security deposit or first/last month's rent through the platform, contact TurboTenant support to ask for written confirmation of expected hold duration for your specific scenario, giving you documentation if disputes arise.

Trustpilot reviews (May–Jun 2026)
Confirm One-Time Fee Availability Before Starting Lease Creation low success

At least one user was shown a $56 one-time fee option for lease creation, which disappeared at checkout. If a one-time option matters, confirm its availability with support before investing time in the lease customization workflow — the platform may quietly remove it.

Trustpilot review (Aug 25, 2026)
Annual-Only — No Monthly Billing Option Exists low success

TurboTenant does not offer monthly billing for its paid plans. All plans are billed annually, so there is no upgrade/downgrade leverage around billing cycle flexibility. The only pricing decision is which annual tier to select at sign-up.

CURRENT TIER DATA (no monthly pricing available)
High success Medium Low / difficult

Full negotiation guide →

Turbo Tenant Pricing FAQ

01 Is there a free plan?

Yes, Turbo Tenant offers a Free plan.

02 What is the cheapest paid plan?

The Essentials plan is the cheapest paid plan, costing $12.42 per month when billed annually.

03 What are the annual pricing options?

For 1-10 units, Essentials costs $149/year (listed as starting at $12.42/month) and Pro costs $199/year (listed as starting at $16.58/month). Annual prices rise with the number of units managed.

04 Is TurboTenant actually free for landlords?

TurboTenant's Free plan costs landlords $0/month, but the platform offsets revenue by charging tenants directly — $40–$55 per rental application (non-refundable) and payment processing fees for debit (~$73 flat) and credit card (3.49%) payments. Free plan landlords also have limited customer support access. Paid plans — Essentials at $12.42/month and Pro at $16.58/month (both billed annually) — reduce or eliminate fees passed to tenants.

05 Are TurboTenant application fees refundable?

No. TurboTenant's tenant application fees ($40–$55 per application) are non-refundable under any circumstances, including if the landlord never responds, the listing is fraudulent, the tenant was incorrectly guided to apply (e.g., co-signer situations), or the fee was charged due to a platform error. Multiple tenants report being denied refunds even after escalating to customer service.

06 How long does TurboTenant hold ACH rent payments?

ACH payments can be held for 9 to 15+ business days before landlords receive the funds. This delay has been reported on both free and paid Premium plans, often without advance notice. It can affect first-month rent, security deposits, and large transfers. TurboTenant has been criticized for not disclosing hold thresholds or expected release dates upfront.

07 What payment fees do tenants pay when using TurboTenant?

Tenants paying via bank account (ACH) typically pay no processing fee. Debit card payments incur a flat fee (approximately $73 per transaction has been reported). Credit card payments incur a 3.49% fee. These fees apply regardless of which TurboTenant plan the landlord uses, though paid plans may reduce some tenant-side fees.

08 Does TurboTenant offer any discount codes or promo offers?

Yes. Publicly available promo codes have been reported — the code COMEBACK25 was confirmed to provide 30% off a 1-year subscription as of January 2026. TurboTenant customer service agents may also offer smaller retention discounts. Annual billing is required for both the Essentials ($12.42/month) and Pro ($16.58/month) plans — no monthly billing option exists for paid tiers.

09 What happens if my linked bank account disconnects in TurboTenant?

TurboTenant may not send notifications when a linked bank account connection expires. This can result in missed rent payments or rent being automatically charged to a debit or credit card with significantly higher fees. One tenant reported being charged an extra $16.58/month repeatedly because the platform kept forgetting their bank account. Re-linking the account does not always resolve the issue without contacting support.

10 How long does TurboTenant hold rent payments before releasing them to landlords?

Multiple landlords report holds of 9–15+ business days on ACH payments before funds are released to their bank accounts. Even paid Premium subscribers report extended holds on large or first-time payments, without advance notice, clear thresholds, or a disclosed release date. This is the most consistently reported issue in user reviews.

11 What are TurboTenant's paid plan prices?

TurboTenant has two paid tiers, both billed annually with no monthly billing option: Essentials at $12.42/month and Pro at $16.58/month. The Free plan remains available at $0/month for landlords who are comfortable with tenant-paid fees and limited support access.

12 Can I get a refund if I cancel my TurboTenant subscription?

Based on user reports, TurboTenant does not offer refunds. Subscribers who were auto-renewed and attempted to cancel report being directed to a refund request form that was directly denied. There is no self-service cancellation path that stops future charges, and customer support is difficult to reach for billing disputes.

13 How is TurboTenant's customer support?

Customer support is widely cited as a major weakness. Free plan users have access to an AI chatbot only, with long wait times to reach a live agent. Paid subscribers report unanswered phone calls, copy-pasted email responses, being hung up on, and going multiple days without resolution on urgent issues including missing funds over $5,000.

14 Does TurboTenant have a truly free plan?

Yes. TurboTenant's Free plan includes rental listing syndication, tenant screening, online rent collection, and basic lease management at no charge to the landlord. The catch: application fees ($40–$55) and payment processing fees (debit card flat fees, 3.49% credit card) are passed directly to tenants rather than absorbed by the landlord.

15 How much does TurboTenant cost per year?

TurboTenant's paid plans are billed annually only — there is no monthly billing option. Essentials costs $12.42/month ($149/year) and Pro costs $16.58/month ($199/year). The Free plan remains available at $0 for landlords who are comfortable with tenant-borne fees.

16 What fees does TurboTenant charge tenants?

On the Free landlord plan, tenants are charged a non-refundable application fee ($40–$55 per application) and payment processing fees for debit cards (flat fees reported up to $73) and credit cards (3.49%). Bank account (ACH) payments are free for tenants, but bank linking issues can inadvertently trigger the card fee.

17 How does TurboTenant billing work — is there a monthly plan?

The Free plan costs $0. The two paid plans — Essentials ($12.42/month) and Pro ($16.58/month) — are billed annually only, totaling approximately $149/year and $199/year respectively. There is no month-to-month billing option. Subscriptions auto-renew annually and refund requests on auto-renewed charges are routinely denied.

18 What does the TurboTenant free plan include?

The Free plan includes rental listing syndication to multiple platforms, tenant screening (with fees charged to applicants), online rent collection (with processing fees charged to tenants), and basic lease management. Support is limited to an AI chatbot with long wait times for live agents, and ACH payment holds of up to 15 business days apply.

19 Does TurboTenant charge tenants an application fee?

Yes. TurboTenant charges tenants $45–$55 per rental application for background and credit screening. This fee is paid by the applicant, not the landlord, and is non-refundable. Multiple reviewers report paying $45 and waiting two or more weeks with no landlord response.

20 Can I use TurboTenant for a one-time lease without subscribing annually?

One user reports being shown a one-time $56 lease fee option at the start of the lease creation workflow — but by the time they finished customizing the lease (nearly an hour of work), only annual subscription plans were available at checkout. Based on this experience, the one-time option may not be reliably available. Budget for an Essentials ($12.42/month, ~$149/year) or Pro ($16.58/month, ~$199/year) annual plan if the lease writing feature is your primary use case.

21 Does TurboTenant auto-renew subscriptions?

Yes. TurboTenant subscriptions auto-renew annually. At least one user reports being automatically renewed at a higher-priced tier than originally subscribed, with TurboTenant refusing to issue a refund. Save your original subscription confirmation and set a calendar reminder before your renewal date.

22 Does TurboTenant vet landlords for fraudulent listings?

Reviewers report that TurboTenant does not adequately vet landlords who post listings. Multiple users report encountering fraudulent listings and losing money — including non-refundable application fees of $45–$55 — before discovering the scam. TurboTenant's response in these cases has focused on tenant identity verification rather than landlord vetting.

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