Quick Answer
Last verified:
High confidence

Pure Chat costs $39 to $99 per mo as of August 2026, with 2 plans available. Plans: Growth at $49/mo, and PRO at $99/mo. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Pure Chat offers 2 pricing tiers: Growth, PRO. Paid plans include Growth at $49/mo, PRO at $99/mo.

Last verified: | Sources: 1 pricing pages and reviews
+11%–+53% above list price
Know Before You Buy — See Pure Chat Plans

Pure Chat's sourced hidden costs add +11%–+53% on top of a $948/yr base license (about $1,048–$1,448/yr) as of August 2026. Key hidden costs: smb implementation, software training, customizations. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

SMB Implementation

medium implementation

Initial setup and training for small to medium-sized businesses are typically estimated to be between $100 and $500.

industry

While Pure Chat is generally considered easy to set up, with users appreciating its intuitive interface, the exact breakdown of these estimated implementation costs (e.g., specific fees for dedicated setup assistance or in-depth training packages) is not explicitly detailed with dollar figures in publicly available information.

2

Software Training

low training

Costs for software training are a general component of Total Cost of Ownership for live chat software.

industry

Additional users cost $13 per month (billed annually) or $15 per month (billed monthly).

3

Customizations

medium implementation

Costs for customizations are a general component of Total Cost of Ownership for live chat software.

industry

Additional users cost $13 per month (billed annually) or $15 per month (billed monthly).

4

Necessary Hardware

low implementation

Costs for necessary hardware are a general component of Total Cost of Ownership for live chat software.

industry

These costs can include the software license, ongoing subscription fees, software training, customizations, necessary hardware, maintenance, and support.

5

Maintenance

low support

Maintenance costs are a general component of Total Cost of Ownership for live chat software.

industry

Additional users cost $13 per month (billed annually) or $15 per month (billed monthly).

6

Support

low support

Support costs are a general component of Total Cost of Ownership for live chat software.

industry

Additional users cost $13 per month (billed annually) or $15 per month (billed monthly).

Year-1 Cost

Annual license ($79/mo × 12) $948/yr
SMB Implementation ($100-$500) +$100–$500
Estimated Year-1 Total $1,048–$1,448
That's +11%–+53% on top of the base license, summed from the sourced hidden costs above.

Frequently Asked Questions

01 What hidden costs should I budget for with Pure Chat?

Beyond the license fee, budget for: SMB Implementation ($100-$500). For a typical deployment that works out to roughly +11%–+53% on top of the base license ($948/yr → $1,048–$1,448/yr).

02 Does Pure Chat charge for implementation?

Pure Chat implementation is not included in the license cost. Initial setup and training for small to medium-sized businesses are typically estimated to be between $100 and $500.. Estimated impact: $100-$500.

03 How much does Pure Chat support cost?

Maintenance costs are a general component of Total Cost of Ownership for live chat software..

04 Are there overage or storage costs with Pure Chat?

Overage and storage policies for Pure Chat depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with Pure Chat?

Add-on pricing for Pure Chat varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Pure Chat Plans

Check current Pure Chat pricing

Prices and terms change; verify against the live pricing page.

See Pure Chat Pricing