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LiveAgent Chat costs $15 to $85 per agent/month as of August 2026, with 4 plans available. Plans: Small business at $19/agent/month, Medium business at $35/agent/month, Large business at $59/agent/month, and Enterprise at $85/agent/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

LiveAgent Chat offers 4 pricing tiers: Small business, Medium business, Large business, Enterprise. Paid plans include Small business at $19/agent/month, Medium business at $35/agent/month, Large business at $59/agent/month.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See LiveAgent Chat Plans

LiveAgent Chat lists $15-$85/agent/month, but hidden costs like implementation and support add to the total as of August 2026. Key hidden costs: ai feature usage, social media integrations (specific), advanced integrations. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

AI Feature Usage

critical overage

Users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage for AI features like the AI Chatbot and AI Answer Assistant.

industry

Hidden/Implementation Costs: * Advanced Features: While LiveAgent's paid plans include AI features like the AI Chatbot and AI Answer Assistant, users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage.

2

Social Media Integrations (Specific)

high addon

Social media integrations for platforms like Facebook, Twitter, and Viber can cost an extra $39 per month each on the Small and Medium plans.

industry

Hidden/Implementation Costs: * Advanced Features: While LiveAgent's paid plans include AI features like the AI Chatbot and AI Answer Assistant, users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage.

3

Advanced Integrations

medium addon

Connecting with certain CRMs, help desks, or analytics tools may necessitate a higher-tier plan or additional costs.

industry

Hidden/Implementation Costs: * Advanced Features: While LiveAgent's paid plans include AI features like the AI Chatbot and AI Answer Assistant, users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage.

4

Custom Data Migration

medium migration

Custom migration scenarios involving unusual data structures, very large datasets, or deep third-party integrations may incur separate quotes.

industry

However, custom migration scenarios involving unusual data structures, very large datasets, or deep third-party integrations may incur separate quotes.

5

WhatsApp Integration (Third-Party)

high addon

WhatsApp integration runs through third-party providers like Twilio or 360dialog, incurring separate monthly fees and per-message costs from these providers, in addition to Meta Conversation Fees.

industry

However, custom migration scenarios involving unusual data structures, very large datasets, or deep third-party integrations may incur separate quotes.

6

Branding Removal

low addon

Removing the "Powered by LiveAgent" badge costs an extra $19 per month for most plans, equating to an additional $190 per month for a team of 10 agents.

industry

Instagram integration costs an additional $19 per month and requires Facebook as a prerequisite, bringing the total for Instagram to $58 per agent per month on Small and Medium plans.

7

Setup Fees

medium implementation

Despite LiveAgent's website stating "no setup fees", some reports mention "hidden setup fees after the free trial".

industry

, however, some reports mention "hidden setup fees after the free trial"

8

Overage Fees

high overage

Plans may have limits on the number of chats, concurrent agents, or active sites.

industry

This results in three layers of cost: the LiveAgent Large Plan fee (starting at $49/agent/month), the third-party provider's monthly and per-message fees, and Meta Conversation Fees, which vary by conversation category (marketing, service, utility)

Frequently Asked Questions

01 What hidden costs should I budget for with LiveAgent Chat?

Beyond the license fee, budget for: Social Media Integrations (Specific) ($39 per month each); Branding Removal ($19 per month). Exact totals depend on your deployment size and negotiated terms.

02 Does LiveAgent Chat charge for implementation?

LiveAgent Chat implementation is not included in the license cost. Despite LiveAgent's website stating "no setup fees", some reports mention "hidden setup fees after the free trial"..

03 How much does LiveAgent Chat support cost?

Premium support pricing for LiveAgent Chat depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with LiveAgent Chat?

Users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage for AI features like the AI Chatbot and AI Answer Assistant..

05 What add-ons cost extra with LiveAgent Chat?

Add-on pricing for LiveAgent Chat varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See LiveAgent Chat Plans

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