Price checkMonthly
Small business$19/agent/moMedium business$35/agent/moLarge business$59/agent/mo
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All LiveAgent Chat Plans & Pricing

Prices unverified — last checked Oct 1, 2026

Plan Monthly Annual Best For
Small business Not specified
Medium business Not specified
Large business Not specified
Enterprise Not specified
View all features by plan (compare side-by-side)

Small business

Medium business

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Enterprise

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What does LiveAgent Chat actually cost you?

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Tier
Billing
Your projected cost$475per month · $19/unit × 25units
Year 1 license$4.5K12 months at this rate
At a glance

List price by tier (annualized, per agent)

Per-agent list price across LiveAgent Chat's plans, annualized. Custom-priced tiers show a hatched bar.

Small business$180/yr
Medium business$348/yr
Large business$588/yr
Enterprise$828/yr
Quick Answer
Last verified:
High confidence

LiveAgent Chat costs $15 to $85 per agent/month as of November 2026, with 4 plans available. Plans: Small business at $19/agent/month, Medium business at $35/agent/month, Large business at $59/agent/month, and Enterprise at $85/agent/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

LiveAgent Chat offers 4 pricing tiers: Small business, Medium business, Large business, Enterprise. Paid plans include Small business at $19/agent/month, Medium business at $35/agent/month, Large business at $59/agent/month.

Compared to other live chat software, LiveAgent Chat is positioned at the budget-friendly price point.

  • 8 documented hidden costs beyond list price
  • G2 rating: 4.5 out of 5 from 1,500 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does LiveAgent Chat cost?

LiveAgent Chat has 4 paid plans costing $19–$85/user/mo. Plans include Small business at $19/agent/month, Medium business at $35/agent/month, Large business at $59/agent/month, Enterprise at $85/agent/month.

LiveAgent Chat Pricing Overview

LiveAgent Chat has 4 pricing plans ranging from $15 to $85/agent/month. The Small business plan costs $19/agent/month. The Medium business plan costs $35/agent/month. The Large business plan costs $59/agent/month. The Enterprise plan costs $85/agent/month.

LiveAgent Chat with a annual commitments minimum commitment.

There are at least 8 documented hidden costs beyond LiveAgent Chat's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 1, 2026 from 1 independent source.

See LiveAgent Chat Plans

LiveAgent Chat offers tiered pricing plans for businesses of all sizes. Plans are priced per agent per month. You can choose between monthly billing or annual billing for a reduced per-agent monthly rate.

How LiveAgent Chat Pricing Compares

Compare LiveAgent Chat pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare LiveAgent Chat vs Alternatives

Before committing to LiveAgent Chat, compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

Compare pricing
VSFreshchat
Free

Small teams getting started

Compare pricing
VSOlark
Free

Small businesses testing live chat

Compare pricing

All LiveAgent Chat alternatives & migration guides

What Companies Actually Pay for LiveAgent Chat

Review scores
TrustRadius 8.8out of 10 (170)
Trustpilot 4.5out of 5 (620)
G2 4.5out of 5 (1,500)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Dated or Clunky User Interface (UI)Limited AI Chatbot CapabilitiesMobile App PerformanceOccasional Technical Glitches and Connectivity Issues

How LiveAgent Chat Pricing Compares

Software Starting Price Top Price
LiveAgent Chat $15/agent/month $85/agent/month
Crisp Free $295/month
Freshchat Free $95/month
Olark Free $400/month
tawk.to Custom Custom
Wati $59/month $119/month

Browse all Live Chat pricing →

8 LiveAgent Chat Hidden Costs Beyond the List Price

Beyond the listed price, LiveAgent Chat has at least 8 documented hidden costs that can significantly increase total cost of ownership.

Watch for 8 hidden costs
  • AI Feature Usage
    critical 1 source
    Grounded summary Hidden/Implementation Costs: * Advanced Features: While LiveAgent's paid plans include AI features like the AI Chatbot and AI Answer Assistant, users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage.
  • Social Media Integrations (Specific)
    high 1 source
    Grounded summary Hidden/Implementation Costs: * Advanced Features: While LiveAgent's paid plans include AI features like the AI Chatbot and AI Answer Assistant, users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage.
  • Advanced Integrations
    medium 1 source
    Grounded summary Hidden/Implementation Costs: * Advanced Features: While LiveAgent's paid plans include AI features like the AI Chatbot and AI Answer Assistant, users are responsible for connecting their own OpenAI API key and directly paying OpenAI for token usage.
  • Custom Data Migration
    medium 1 source
    Grounded summary However, custom migration scenarios involving unusual data structures, very large datasets, or deep third-party integrations may incur separate quotes.
  • WhatsApp Integration (Third-Party)
    high 1 source
    Grounded summary However, custom migration scenarios involving unusual data structures, very large datasets, or deep third-party integrations may incur separate quotes.
  • Branding Removal $19 per month
    low 1 source
    Grounded summary Instagram integration costs an additional $19 per month and requires Facebook as a prerequisite, bringing the total for Instagram to $58 per agent per month on Small and Medium plans.
  • Setup Fees
    medium 1 source
    Grounded summary , however, some reports mention "hidden setup fees after the free trial"
  • Overage Fees
    high 1 source
    Grounded summary This results in three layers of cost: the LiveAgent Large Plan fee (starting at $49/agent/month), the third-party provider's monthly and per-message fees, and Meta Conversation Fees, which vary by conversation category (marketing, service, utility)
Tip

Ask your LiveAgent Chat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 14 source citations total.

LiveAgent Chat Contract Terms

LiveAgent Chat contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Minimum Commitment annual commitments
Based on 1 verified source

How to Negotiate LiveAgent Chat Pricing

LiveAgent Chat contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 5 tactics
Annual Billing Discount high success

Opting for annual billing provides a significant discount, saving approximately 20% compared to monthly payments.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQE4ol9XHok3_dkmiUzR0UKZklgR5nouROJrVFf2C2mBkoGWLtbI6-TT2JeCaM95LXX_J1LeJN8ngwAlzNNWMLpD6kBCLlER3aMQB_NXYx5dcVobtFxJN4Y9w00Pw7izI33L0Gx0ZttTc0D8
Startup Program high success

LiveAgent offers a Startup Program providing 6 months free access, followed by a discounted rate for eligible startups.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQE4ol9XHok3_dkmiUzR0UKZklgR5nouROJrVFf2C2mBkoGWLtbI6-TT2JeCaM95LXX_J1LeJN8ngwAlzNNWMLpD6kBCLlER3aMQB_NXYx5dcVobtFxJN4Y9w00Pw7izI33L0Gx0ZttTc0D8
Non-Profit Discounts high success

Discounts are available for non-profit organizations and educational institutions upon review, though specific percentages are not publicly listed.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQE4ol9XHok3_dkmiUzR0UKZklgR5nouROJrVFf2C2mBkoGWLtbI6-TT2JeCaM95LXX_J1LeJN8ngwAlzNNWMLpD6kBCLlER3aMQB_NXYx5dcVobtFxJN4Y9w00Pw7izI33L0Gx0ZttTc0D8
Promotional Coupons medium success

LiveAgent occasionally offers campaign coupons, such as a 50% discount for 6 months, which can also apply to chosen add-ons.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFpcs1CYkrl8FxCCSti8ImZa79cW5ruFwA5V8xW53qAhhirPZvi8qFmzdE2cpt9ksjcLTHViafkj5mScCAPD8dLYBWertYOGtk4iALhX9BYTQgzoop27rF6Jw6Xn4Vvy7pfy4Gjp74sziWQGVo23Z1sn1yC
Custom Enterprise Pricing medium success

For Enterprise plans or businesses with exceptionally high end-users or monthly ticket ratios, LiveAgent reserves the right to contact them about special pricing, suggesting custom agreements are possible.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFIVVfoWjXto_-u3rhbVqNnutDZ9-dChQ7Q7maUC1jSuKWG-timjl_7qQ42oeB14s14Ro4hbjlhHbNYOT1XYKAq8CY13JBrhvg954dSx8TDxsgCpg2G2oGcHMcWeHQ5qBY7-sNT_S1i2w==
High success Medium Low / difficult

Full negotiation guide →

LiveAgent Chat Pricing FAQ

01 What is the cheapest paid plan?

The Small business plan is the cheapest paid plan at $19.0 per agent/month.

02 Are there discounts for paying annually?

Yes, annual billing offers a reduced per-agent monthly rate for all plans.

03 Does LiveAgent Chat have a free plan?

No, LiveAgent Chat does not have a free plan.

Is this pricing incorrect? — we'll verify and update it.