Insightly CRM Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
Insightly CRM has a free plan. Paid plans start at $29/user/month (Plus) and go up to $99/user/month.
Insightly CRM costs $29 to $99 per user/month as of March 2026, with 4 plans available including a free tier. Plans: Free (free), Plus at $29/user/month, Professional at $49/user/month, and Enterprise at $99/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Insightly CRM offers 4 pricing tiers: Free, Plus, Professional, Enterprise. A free plan is available. Paid plans include Plus at $29/seat/month, Professional at $49/seat/month, Enterprise at $99/seat/month. The Plus plan is plus users.
Compared to other crm software, Insightly CRM is positioned at the budget-friendly price point.
- Median contract: $588/yr from 0 purchases
- Average negotiated discount: 92%
- 3 documented hidden costs beyond list price
- Contracts auto-renew — Not disclosed in sources
How much does Insightly CRM cost?
Insightly CRM Pricing Overview
Insightly CRM has 4 pricing plans, including a free tier. Paid plans range from $29 to $99/user/month. The Free plan is free and is best for getting started. The Plus plan costs $29/user/month, best for plus users. The Professional plan costs $49/user/month, best for professional users. The Enterprise plan costs $99/user/month, best for enterprise users.
Insightly CRM contracts auto-renew, with a 1 year minimum commitment, requiring Not disclosed in sources notice to cancel.
The median Insightly CRM customer pays $588/year, with an average 92% discount available through negotiation.
There are at least 3 documented hidden costs beyond Insightly CRM's list price, including implementation, training, and add-on fees.
This pricing was last verified in February 4, 2026 from 2 independent sources.
Insightly is a unique CRM platform that bridges the gap between customer relationship management and project management. Unlike traditional CRMs that end at the sale, Insightly helps service businesses, agencies, and B2B companies manage the entire customer lifecycle - from lead to opportunity to project delivery - all in one unified platform.
Insightly pricing starts at $29/user/month for the Plus plan and scales to $99/user/month for Enterprise, with all plans requiring annual billing. The platform discontinued its free plan in October 2024 but still offers a 14-day free trial. Known for its intuitive interface and built-in project management capabilities, Insightly appeals to growing teams that need more than just a sales pipeline tracker.
In this comprehensive pricing guide, we break down each Insightly tier, explain the record and storage limits that affect your costs, detail which AI features are included versus restricted, and help you understand the true total cost before committing to the annual contract requirement.
How Insightly CRM Pricing Compares
Compare Insightly CRM pricing against top alternatives in CRM.
All Insightly CRM Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Free | Free | Free | Getting started |
| Plus | $29 /seat/month | $29 /seat/year | Plus users |
| Professional | $49 /seat/month | $49 /seat/year | Professional users |
| Enterprise | $99 /seat/month | $99 /seat/year | Enterprise users |
View all features by plan
Free
Plus
Professional
Enterprise
Compare Insightly CRM vs Alternatives
Before committing to Insightly CRM, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for Insightly CRM
The median Insightly CRM buyer pays $588/year based on 0 verified purchase transactions, with an average 92% savings through negotiation.
with negotiation
Insightly CRM Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
A 10-person team on the Professional plan with annual billing
A 25-person team on Enterprise plan
How Insightly CRM Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Insightly CRM | $29/user/month | $99/user/month |
| Bitrix24 CRM | Free | $399/organization/month |
| Close | $9/user/month | $139/user/month |
| Copper | $9/user/month | $134/user/month |
| Freshsales | Free | $69/user/month |
| HubSpot CRM | Free | $150/user/month |
Detailed pricing comparisons:
Insightly CRM Contract Terms
Insightly CRM contracts auto-renew. Changes require Not disclosed in sources. These terms are sourced from verified buyer experiences.
User count reduction is negotiable during renewal process
How to Negotiate Insightly CRM Pricing
Insightly CRM contracts are negotiable — buyers save an average of 92% off list price. These 3 tactics are sourced from real buyer experiences and procurement specialists.
During renewal, you can negotiate to reduce the number of licensed users while maintaining per-user pricing instead of accepting a flat renewal fee. This is especially valuable if your team size has decreased or usage patterns have changed.
Vendr community insightLong-term customers have reported being grandfathered into older, more favorable pricing structures. If you're an existing customer, emphasize tenure and request to maintain legacy pricing during renewal negotiations.
Reddit user mentioned being 'grandfathered into their original pricing' (2018)When Insightly pricing approaches Microsoft Dynamics territory (which happens at scale), use Dynamics as a negotiation lever. Multiple users have switched to Dynamics for comparable or lower cost with more features.
Reddit users report migrating to Dynamics when Insightly pricing became comparableInsightly CRM Pricing FAQ
01 How much does Insightly CRM cost per user?
Insightly CRM pricing ranges from $29/user/month (Plus) to $99/user/month (Enterprise) billed annually. The Professional plan costs $49/user/month. All plans require annual billing with no monthly payment option available.
02 Does Insightly offer a free plan?
No, Insightly discontinued its free plan as of October 1, 2024. Previously, Insightly offered a free tier for up to 2 users, but now only offers a 14-day free trial with no credit card required to start.
03 What is the Insightly free trial?
Insightly offers a 14-day free trial for all CRM plans with no credit card required. The trial gives full access to explore features like contact management, project tracking, and workflow automation before committing to a paid plan.
04 Does Insightly require annual contracts?
Yes, Insightly only offers annual billing as of 2024. There is no option to pay monthly, so you must commit to at least one year when signing up for any Insightly plan.
05 What makes Insightly different from other CRMs?
Insightly uniquely combines CRM with built-in project management capabilities. Unlike most CRMs that focus solely on sales pipeline, Insightly lets you manage customer projects, tasks, and milestones directly within the same platform, making it ideal for service businesses and B2B companies that need to track post-sale delivery.
06 How does Insightly compare to Salesforce pricing?
Insightly is more affordable than Salesforce, with plans ranging from $29-99/user/month versus Salesforce's $25-500/user/month. However, Salesforce offers more advanced enterprise features and customization. Insightly is better for small to mid-size teams prioritizing project management integration.
07 How does Insightly compare to HubSpot pricing?
Insightly's Plus plan at $29/user/month is more expensive than HubSpot's Starter ($20/user/month), but HubSpot requires a minimum of 2 users. Insightly's strength is built-in project management, while HubSpot excels at marketing automation. HubSpot offers a free tier; Insightly does not.
08 What discounts does Insightly offer?
Insightly offers a 50% discount for verified nonprofits. Volume discounts are available for larger teams but require contacting sales. There is no public startup program, though annual billing is already required for all plans.
09 Does Insightly offer nonprofit or education pricing?
Yes, Insightly offers a 50% discount for registered nonprofits and charitable organizations. Contact Insightly sales with proof of nonprofit status to apply. Education pricing information is not publicly available; educational institutions should contact sales directly.
10 What are Insightly's record and storage limits?
Insightly enforces record limits: Plus (100K records, 10GB storage), Professional (250K records, 100GB storage), Enterprise (500K records, 250GB storage). Exceeding these limits requires upgrading to a higher tier.
11 Does Insightly include project management?
Yes, Insightly includes basic project management features on all plans, including task management, project tracking, and milestones. This built-in project management capability is a key differentiator from traditional CRMs that only focus on sales pipeline.
12 What is AI Copilot in Insightly?
AI Copilot is Insightly's artificial intelligence feature available on Professional (75 queries/month) and Enterprise (100 queries/month) plans. It provides email summaries, automated replies, and intelligent insights. AI Copilot is not available on the Plus plan.
13 Can I integrate Insightly with other tools?
Yes, Insightly offers integrations with Gmail, Outlook, Slack, QuickBooks, Mailchimp, and many others. However, advanced integrations via Webhooks and AppConnect are only available on Professional and Enterprise plans, not on Plus.
14 How does Insightly billing work?
Insightly bills annually per user. Payment is required upfront for the full year. You can add users mid-contract with prorated charges. Since monthly billing is not available, all plans require a 12-month commitment.
15 Can I negotiate Insightly pricing?
Pricing is somewhat negotiable for teams of 25+ users or for multi-year contracts. Contact Insightly sales rather than using self-serve checkout for potential volume discounts of 10-20%. Quarter-end timing may provide additional leverage.
16 What happens if I exceed my Insightly plan limits?
If you exceed your record limit or storage capacity, you'll be prompted to upgrade to the next tier. Insightly doesn't offer overage billing - you must upgrade your entire plan. AI Copilot queries reset monthly and cannot be carried over or purchased as add-ons.
17 How responsive is Insightly's customer support?
Customer support is a major pain point. Most support tickets take 3-5 days to get resolved, with some users reporting basic bugs going unresolved for over a month. Entry-level support packages cost an additional $1,500/year. Multiple recent reviews (2024-2026) describe support as 'non-existent' or taking days to weeks for responses, even for paying customers on higher-tier plans.
18 What happens if I need to reduce my user count?
You can negotiate user count reductions during the renewal process. One Vendr case study shows a customer successfully reducing from 42 Professional licenses to 33 while maintaining per-user pricing instead of accepting a flat renewal. However, mid-contract reductions are not mentioned in sources and likely require waiting until renewal.
19 Do I need the Enterprise plan to get useful features?
Likely yes, for advanced use cases. Users report that basic CRM functionality works on Plus ($29/user/month) and Professional ($49/user/month) tiers, but 'anything useful' requires upgrading to Enterprise at $99/user/month. API integrations beyond standard tools also require higher tiers. Plan carefully to avoid paying for a lower tier only to discover you need Enterprise for your actual requirements.
20 Is Insightly suitable for large teams or databases?
Not recommended for organizations with 1,000+ contacts or large teams. Multiple users report that Insightly's pricing becomes prohibitive at scale, with some migrating to Microsoft Dynamics 365 for comparable or lower cost with better automation and growth support. The platform is better suited for small to medium teams (5-50 users).
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