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Cisco Webex Contact Center uses custom pricing as of July 2026. Contact Cisco Webex Contact Center directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Cisco Webex Contact Center offers 1 pricing tiers: Webex Contact Center.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Request Cisco Webex Contact Center Pricing

Cisco Webex Contact Center uses custom pricing, and hidden costs like implementation and support add to the quoted price as of July 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: installation and onboarding, professional services, workforce optimization add-on. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Installation and Onboarding

high implementation

Initial costs for setting up and bringing the system online.

industry

The overall implementation and ongoing management costs for a composite organization were estimated at $1.5 million, including professional services and internal team efforts over several months.

2

Professional Services

high implementation

Fees for implementation and ongoing management assistance from external experts.

industry

The overall implementation and ongoing management costs for a composite organization were estimated at $1.5 million, including professional services and internal team efforts over several months.

3

Workforce Optimization Add-on

medium addon

Additional monthly fees for advanced functionalities like WFO, WFM, Quality Management, and analytics.

industry

Add-on Features: Many advanced functionalities are not included in baseline pricing and come with additional monthly fees: * Workforce Optimization (WFO/WFM, QM & analytics): Starts at $40 per user per month.

4

Webex Calling Integration

medium addon

Additional monthly fees for integrating Webex Calling (Cloud PBX) functionality.

industry

Webex Calling Integration (Cloud PBX): Starts from $8 per user per month.

5

Digital Engagement (CPaaS)

medium addon

Costs for digital engagement features, billed based on usage rather than per user.

industry

Digital Engagement (Webex Connect CPaaS): Billed based on usage rather than per user.

6

Advanced Features & Premium Support

medium addon

Additional, often variable, fees for advanced analytics, increased storage, custom integrations, and premium support.

industry

Advanced Analytics, Increased Storage Options, Custom Integrations, and Premium Support: These also incur additional, often variable, fees.

7

IVR Port Licenses

high addon

Monthly fees for Interactive Voice Response (IVR) ports, with a recommended ratio of 3 ports per agent.

industry

IVR Port Licenses: These are typically priced around $150 per port per month, with a recommended ratio of 3 IVR ports per agent to prevent busy signals.

8

PSTN Access

medium addon

Costs associated with Public Switched Telephone Network (PSTN) access.

industry

PSTN Costs: Public Switched Telephone Network (PSTN) access can cost approximately $12 per agent per month.

9

Advanced Support Services

medium support

Additional monthly fees for support plans beyond basic included support.

industry

Support Services: Beyond basic support, which may be included, advanced support plans can add around $3,000 per month.

10

Integration Fees

high implementation

Additional, often unclear, charges for integrating Webex Contact Center with existing systems or third-party services.

industry

Integration Fees: Businesses often face additional, often unclear, charges for integrating Webex Contact Center with existing systems or third-party services.

11

Maintenance and Updates

medium support

Extra fees for advanced support and regular software updates beyond basic included support.

industry

Maintenance and Updates: While basic support might be included, advanced support and regular software updates may incur extra fees.

12

Scalability Costs

medium overage

Higher-than-anticipated costs incurred when scaling the service to accommodate more agents or increased call volume.

industry

Scalability Costs: As business needs grow, scaling the service to accommodate more agents or increased call volume can lead to higher-than-anticipated costs.

13

Overage Billing

high overage

Automatic billing for excess usage above committed amounts.

industry

Overage Billing: Webex Contact Center supports usage-based overages, meaning excess usage above committed amounts is automatically billed.

Frequently Asked Questions

01 What hidden costs should I budget for with Cisco Webex Contact Center?

Beyond the license fee, budget for: Installation and Onboarding ($75,000); Professional Services ($375,000); Workforce Optimization Add-on ($40 per user per month); Webex Calling Integration ($8 per user per month); IVR Port Licenses ($150 per port per month); PSTN Access ($12 per agent per month); Advanced Support Services ($3,000 per month). Exact totals depend on your deployment size and negotiated terms.

02 Does Cisco Webex Contact Center charge for implementation?

Cisco Webex Contact Center implementation is not included in the license cost. Initial costs for setting up and bringing the system online.. Estimated impact: $75,000.

03 How much does Cisco Webex Contact Center support cost?

Additional monthly fees for support plans beyond basic included support.. Estimated impact: $3,000 per month.

04 Are there overage or storage costs with Cisco Webex Contact Center?

Higher-than-anticipated costs incurred when scaling the service to accommodate more agents or increased call volume..

05 What add-ons cost extra with Cisco Webex Contact Center?

Add-on pricing for Cisco Webex Contact Center varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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