Vivantio vs ServiceNow
Help Desk/Support pricing comparison · 2026
Vivantio pricing ranges from $49–$99/user/month, while ServiceNow uses custom pricing. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
V
Vivantio
Vivantio is an ITSM and service management platform aimed at B2B service organizations, MS
verified 9w ago
$30K
$130K
ServiceNow
ServiceNow does not publish public pricing — all plans are quoted by sales based on your o
verified 6w ago
$30K
$130K
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Vivantio Platform (Top)
$30K/yr
year 1 license · $99/seat
Custom pricing
Custom
all tiers are quote-only
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
No Vendr data
—
Not in Vendr's deal flow
Median annual
$130K/yr
Vendr · n=82
avg 8% negotiated
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
6 sourced facts
3 hidden-cost · 1 contract · 2 review platforms
Last verified
2mo ago
Confidence
Limited confidence
Sources
5 sourced facts
4 contract · Vendr median
Last verified
1mo ago
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Vivantio
ServiceNow
Auto-renewal
✓
No
Yes
Cancellation
at the end of their term
—
Commitment
billed annually
1 year typical, 3 year contracts common
Price escalation
—
10-90% annual uplift standard at renewal. Organizations report 10%+ increases as routine, with 20% common for 1-year renewals and 12% for 3-year renewals. Some customers see 20-90% rate increases per line item.
Can downgrade
—
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Plan-by-Plan Pricing
| Plan | Vivantio | ServiceNow |
|---|---|---|
| Vivantio Platform (Entry) | $49 /user/month | Custom |
| Vivantio Platform (Top) | $99 /user/month | Custom |
| Prime | — | Custom |
Contract Terms
| Term | Vivantio | ServiceNow |
|---|---|---|
| Auto-renewal | No | Yes |
| Cancellation | at the end of their term | — |
| Minimum commitment | billed annually | 1 year typical, 3 year contracts common |
| Price escalation | — | 10-90% annual uplift standard at renewal. Organizations report 10%+ increases as routine, with 20% common for 1-year renewals and 12% for 3-year renewals. Some customers see 20-90% rate increases per line item. |
| Can downgrade | — | No |