Zendesk Chat vs Freshchat
Live Chat Software pricing comparison · 2026
Zendesk Chat pricing ranges from $55–$169/month, while Freshchat ranges from $0–$79/month. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
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Zendesk Chat and Freshchat both operate in the live chat software category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk Chat | Freshchat |
|---|---|---|
| Suite Team | $69 /month | Free /month |
| Suite Growth | $89 /month | $19 /user/month |
| Suite Professional | $115 /month | $49 /user/month |
| Suite Enterprise | $169 /month | $79 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zendesk Chat
7 scenarios$3,300/year (Suite Team at $55/agent/month × 5 agents × 12 months)
Small Business (5 Agents)
$16,020/year (Suite Growth at $89/agent/month × 15 agents × 12 months)
Growing SaaS Company (15 Agents)
$49,500/year
Mid-Market with AI (25 Agents)
total ($34,500/year Suite Professional + $15,000/year Advanced AI add-on for 25 agents × 12 months)
Freshchat
5 scenarios$0/month
Small team (5 agents, Free plan)
$190/month ($19/agent × 10 agents, billed annually)
Growing business (10 agents, Growth plan, annual)
$1,475/month ($59/agent × 25 agents, billed monthly)
Mid-sized company (25 agents, Pro plan, monthly)
Market Intelligence
Zendesk Chat
- Median annual cost
- $399
- Based on
- 54 deals
Freshchat
- Median annual cost
- $600
- Based on
- 5 deals