Zendesk Chat vs Freshchat
Live Chat Software pricing comparison · 2026
Zendesk Chat costs $19–$115/mo, while Freshchat has a free plan, then $23–$95/user/mo. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
Zendesk Chat
Zendesk no longer sells a standalone Chat product — live chat is bundled into its Suite pl
verified 10w ago
$399
$600
Freshchat
Freshchat pricing starts at $0/month for the Free plan with basic chat functionality.
verified 10d ago
$399
$600
Recorded annual contract medians
Zendesk
median is
$201
less than
Freshchat
· different customer contracts; not a quote
Cheapest
$399
Spread
34%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Suite Team
$17K/yr
year 1 license · $55/seat
Pro
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$399/yr
Vendr · n=54
Median annual
$600/yr
Vendr · n=5 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
9 sourced facts
5 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified
2mo ago
Confidence
Medium confidence
Sources
8 sourced facts
3 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified
1w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Zendesk
Freshchat
Auto-renewal
Yes
Yes
Cancellation
—
Customers can cancel at any time with no fees, but cancellation takes effect after the current billing cycle, typically within 21 days of the request.
Commitment
1 year for discounted annual pricing
During the subscription term, customers are generally not permitted to reduce their service plan or user count, with annual billing incentivizing a longer commitment.
Price escalation
—
Freshworks reserves the right to increase fees at the beginning of each subscription term, with renewal rates determined by current market conditions.
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Zendesk Chat and Freshchat both operate in the live chat software category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk Chat | Freshchat |
|---|---|---|
| Support Team | $19 /agent/month (annual billing) | Free /month |
| Suite Team | $55 /agent/month (annual billing) | $23 /user/month |
| Suite Professional | $115 /agent/month (annual billing) | $59 /user/month |
| Suite Enterprise + Copilot | Custom | $95 /user/month |
Market Intelligence
Zendesk Chat
- Median annual cost
- $399
- Based on
- 54 deals
Freshchat
- Median annual cost
- $600
- Based on
- 5 deals
Contract Terms
| Term | Zendesk Chat | Freshchat |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | — | Customers can cancel at any time with no fees, but cancellation takes effect after the current billing cycle, typically within 21 days of the request. |
| Minimum commitment | 1 year for discounted annual pricing | During the subscription term, customers are generally not permitted to reduce their service plan or user count, with annual billing incentivizing a longer commitment. |
| Price escalation | — | Freshworks reserves the right to increase fees at the beginning of each subscription term, with renewal rates determined by current market conditions. |