Zendesk vs Zoho Desk
Help Desk/Support pricing comparison · 2026
Zendesk pricing ranges from $19–$169/agent/month, while Zoho Desk ranges from $0–$40/user/month. Zoho Desk is typically 76% more affordable, though your actual cost depends on tier and team size.
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Zendesk and Zoho Desk both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk | Zoho Desk |
|---|---|---|
| Support Team | $19 /agent/month | Free /user/month |
| Suite Team | $55 /agent/month | $7 /user/month |
| Suite Professional | $115 /agent/month | $14 /user/month |
| Suite Enterprise | $169 /agent/month | $23 /user/month |
| Enterprise | — | $40 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zendesk
4 scenarios$6,300 Year 1 ($3,300 licenses + $2,000 onboarding + $1,000 integrations)
Small Team (5 agents, Suite Team)
$54,500 Year 1 ($34,500 licenses + $15,000 implementation + $5,000 training)
Mid-Market Team (25 agents, Suite Professional)
$229,560 Year 1 ($162,240 licenses + $33,600 AI add-on + $25,000 implementation + $8,720 premium support)
Enterprise Deployment (80 agents, Suite Enterprise)
Zoho Desk
3 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$23/month
Growing Business
$40/month
Enterprise Setup
Market Intelligence
Zendesk
- Median annual cost
- $47,772
- Average negotiated discount
- 15%
- Based on
- 1035 deals
Zoho Desk
- Median annual cost
- $420
- Based on
- 35 deals