Intercom vs LiveChat
Help Desk/Support pricing comparison · 2026
Intercom pricing ranges from $29–$132/month, while LiveChat ranges from $20–$89/agent/month. LiveChat is typically 31% more affordable, though your actual cost depends on tier and team size.
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Intercom and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Intercom | LiveChat |
|---|---|---|
| Essential | $29 /user/month | $20 /agent/month |
| Advanced | $85 /user/month | $41 /agent/month |
| Expert | $132 /user/month | $59 /agent/month |
| Fin AI Agent (Standalone) | Custom | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Intercom
9 scenarios$39/month
Starter Setup
$99/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
LiveChat
4 scenarios$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Intercom
- Median annual cost
- $1,020
- Average negotiated discount
- 25% 0
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Intercom | LiveChat |
|---|---|---|
| Auto-renewal | — | — |
| Cancellation | — | — |
| Minimum commitment | — | — |
| Price escalation | No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows | Recent pricing changes have impacted existing customers |