TenantCloud Pricing 2026

TenantCloud offers a free plan for up to 75 units, then paid plans ranging from $16.50/month to $100+/month. Starter plan costs $16.50/month ($198 annually) for unlimited units. Growth plan is $29.17/month for enhanced organization tools. Pro plan costs $50/month for premium features. Business plan starts at $100/month with fully customizable pricing based on specific needs. All plans allow unlimited properties and listings.

Yes, TenantCloud offers a free plan supporting up to 75 units with unlimited properties, online rent collection, tenant screening, maintenance tracking, document storage, and mobile access. The free plan includes core property management features suitable for DIY landlords. Once you exceed 75 units, you need to upgrade to the Starter plan ($15/month) for unlimited units.

Free plan supports up to 75 units with basic features. Starter ($15/mo) adds unlimited units and automation. Growth ($29.17/mo) adds team collaboration and multi-user access. Pro ($50/mo) adds premium features and white-label options. Business ($100+/mo) offers full customization, dedicated support, and custom workflows. Key differences are unit limits (Free only), automation (Starter+), team features (Growth+), and dedicated support (Business only).

Yes, TenantCloud charges payment processing fees separate from the subscription. Credit and debit card payments incur 3.5% + 30¢ per transaction, paid by tenants. ACH/bank transfers have lower fees. These transaction fees are standard across all plans including the free tier. For portfolios with many tenants, these fees can add up, so factor them into your total cost calculations.

TenantCloud is excellent value for small to mid-size landlords, especially those managing fewer than 75 units who can use the free plan indefinitely. The Starter plan ($15/month) for unlimited units is significantly cheaper than competitors like AppFolio ($1.40/unit, 50-unit minimum = $70/month) or Buildium ($58/month). However, lack of phone support and limited features on lower tiers may not suit property managers needing robust support and advanced features.

No, TenantCloud does not offer phone support on any plan. Support is provided via email and chat. This is a significant limitation compared to competitors like Buildium (phone on Growth plan) and AppFolio (phone on Plus plan). If phone support is critical for your business, consider alternatives. The Business plan includes dedicated account management, which provides more personalized support than email/chat.

TenantCloud is significantly cheaper than most competitors. Free plan (up to 75 units) beats everyone. Starter ($15/mo unlimited units) is much cheaper than Buildium Essential ($58/mo) and AppFolio Core ($70/mo for 50 units). For a 100-unit portfolio: TenantCloud Starter ($16.50) vs Buildium Growth ($183) vs AppFolio Core ($140). TenantCloud's sweet spot is small to mid-size landlords (10-200 units) prioritizing cost savings over premium features and phone support.

Yes, you can use TenantCloud's free plan indefinitely as long as you manage 75 units or fewer. There's no time limit on the free tier. Once you exceed 75 units, you must upgrade to a paid plan starting at $15/month. The free plan includes core property management features sufficient for many small landlords, making it a genuine long-term free option, not just a trial.

Despite TenantCloud advertising 3-4 day transfers, users consistently report payment delays of 7+ days. Initial setup requires 2 days for bank verification micro-deposits, meaning first payments can take 9+ days total. Some landlords report payments remaining in "pending" status for 5+ days without explanation.

TenantCloud charges $2.95 per ACH transaction for rent payments. Credit and debit card payments also incur fees (amount not publicly disclosed but higher than ACH). These fees are typically passed to tenants unless the landlord chooses to absorb them. The ACH fee was introduced in 2022 after the company previously absorbed these costs.

Multiple users report extreme difficulty canceling TenantCloud subscriptions, with charges continuing for months despite repeated cancellation attempts. Some users report unsuccessful credit card disputes. Additionally, TenantCloud deletes all account data upon cancellation, meaning landlords lose access to historical records unless they maintain an active subscription.

TenantCloud is designed for small landlords and offers pricing that scales with portfolio size. However, users with fewer than 10 units often find better value using spreadsheets or truly free alternatives. The Starter plan at $15/month works for landlords managing multiple properties, but those with just 1-3 units may not need dedicated software. Several Reddit users suggest landlords don't need property management software until they have 5-10 units.

While TenantCloud advertises QuickBooks integration, users report it doesn't work properly. The accounting fields don't align with standard QuickBooks categories, requiring manual re-entry of all data. One user noted they had to manually enter "3 years worth of accounting data" because the sync didn't transfer relevant information correctly.

Users report accuracy issues with TenantCloud's $35 screening reports. One landlord discovered their premium screening failed to detect a tenant's eviction history, stating "It showed that a tenant didnt have an eviction but they did!!!!" The screening service may not catch all relevant background information.