Price checkPer agent
FreeFreeGrowth$23/user/moPro$59/user/mo
See all 4 plans

All Freshchat (standalone) Plans & Pricing

Plan Monthly Annual Best For
Free checked Oct 28, 2026 Not specified
Growth checked Oct 28, 2026 Not specified
Pro checked Oct 28, 2026 Not specified
Enterprise checked Oct 28, 2026 Not specified
View all features by plan (compare side-by-side)

Free

Growth

Pro

Enterprise

Pricing Alerts

Track Freshchat (standalone) pricing

Get an email when Freshchat (standalone)'s pricing changes — plus the weekly SaaS Price Watch: verified price changes and deals across 3,000+ products. One-click unsubscribe.

Try Freshchat (standalone) Free
Compare Freshchat (standalone) with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Cost calculator

What does Freshchat (standalone) actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$575per month · $23/unit × 25units
Year 1 license$5.7K12 months at this rate
At a glance

List price by tier (annualized, per agent)

Per-agent list price across Freshchat (standalone)'s plans, annualized. Custom-priced tiers show a hatched bar.

Growth$228/yr
Pro$588/yr
Enterprise$948/yr
Quick Answer
Last verified:
High confidence

Freshchat (standalone) costs Free to $95 per agent as of November 2026, with 4 plans available including a free tier. Plans: Free (free), Growth at $23/user/month, Pro at $59/user/month, and Enterprise at $95/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshchat (standalone) offers 4 pricing tiers: Free, Growth, Pro, Enterprise. A free plan is available. Paid plans include Growth at $23/user/month, Pro at $59/user/month, Enterprise at $95/user/month.

Compared to other live chat software, Freshchat (standalone) is positioned at the mid-market price point.

  • 6 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 487 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshchat (standalone) cost?

Freshchat (standalone) has a free plan; its 3 paid plans cost $23–$95/user/mo. Plans include Free (free), Growth at $23/user/month, Pro at $59/user/month, Enterprise at $95/user/month.

Freshchat (standalone) Pricing Overview

Freshchat (standalone) has 4 pricing plans, including a free tier. Paid plans range from $23 to $95/agent. The Free plan is free. The Growth plan costs $23/user/month. The Pro plan costs $59/user/month. The Enterprise plan costs $95/user/month.

There are at least 6 documented hidden costs beyond Freshchat (standalone)'s list price, including implementation, training, and add-on fees.

This pricing was last verified in October 28, 2026 from 1 independent source.

Try Freshchat (standalone) Free

Freshchat (standalone) offers a Free plan for basic needs. Paid plans include Growth, Pro, and Enterprise, billed annually per agent per month.

The Growth plan is priced at $19 per agent per month when billed annually. The Pro plan costs $49 per agent per month annually, and the Enterprise plan is $79 per agent per month annually.

How Freshchat (standalone) Pricing Compares

Compare Freshchat (standalone) pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare Freshchat (standalone) vs Alternatives

Before committing to Freshchat (standalone), compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

Compare pricing
VSFreshchat
Free

Small teams getting started

Compare pricing
VSOlark
Free

Small businesses testing live chat

Compare pricing

All Freshchat (standalone) alternatives & migration guides

What Companies Actually Pay for Freshchat (standalone)

Review scores
TrustRadius 8.2out of 10 (103)
Trustpilot 1.9out of 5 (12)
G2 4.4out of 5 (487)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Limited Reporting and AnalyticsChatbot LimitationsSetup and Customization ChallengesUser Interface and Notifications

How Freshchat (standalone) Pricing Compares

Software Starting Price Top Price
Freshchat (standalone) Free $95/agent
Crisp Free $295/month
Freshchat Free $95/month
Olark Free $400/month
tawk.to Custom Custom
Wati $59/month $119/month

Browse all Live Chat pricing →

6 Freshchat (standalone) Hidden Costs Beyond the List Price

Beyond the listed price, Freshchat (standalone) has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Freddy AI Agent Sessions Overage $100 for every 1,000 extra sessions
    high 1 source
    Grounded summary For Freshchat, this can be $100 for every 1,000 extra sessions
  • Freddy AI Copilot Add-on
    high 1 source
    Grounded summary Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)
  • Day Passes for Occasional Agents $2, $7, or $12 per pass
    low 1 source
    Grounded summary Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)
  • Connector App Tasks $80 for 5,000 tasks
    low 1 source
    Grounded summary Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)
  • Extra Charges for Integrations
    medium 1 source
    Grounded summary Integrations: Some reviewers have expressed concerns about paying extra for certain integrations
  • Monthly Unique Visitors (MUV) Limit Overage four times their original subscription fee
    critical 1 source
    Grounded summary Monthly Unique Visitors (MUV) Limits: One buyer reported being charged four times their original subscription fee for exceeding their Monthly Unique Visitor (MUV) limit, a term they noted was not explicitly stated on the pricing page
Tip

Ask your Freshchat (standalone) sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 13 source citations total.

Freshchat (standalone) Contract Terms

Freshchat (standalone) contracts do not auto-renew. Changes require Customers can cancel at any time, but the cancellation will take effect only after the end of their current billing cycle.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Cancellation Notice Customers can cancel at any time, but the cancellation will take effect only after the end of their current billing cycle.
Based on 1 verified source

How to Negotiate Freshchat (standalone) Pricing

Freshchat (standalone) contracts are negotiable. These 6 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 6 tactics
Multi-year Commitments high success

Committing to multi-year contracts (e.g., 2-3 years) can often yield 10-25% discounts.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH-B96ZKLvuL4aR8Yy0cNgkWZgOKmlm2MiWjwsywO727GC4GIivULxbrj5kc1nYE5MoTR9wdQotVkA05xE9_IptloDAl2TBZnjSqbw48oj-EehHv2PRS55ADexwcguH1SNfM3TGgntM
Annual Prepayment high success

Annual prepayment typically discounts monthly list rates by 15-20%.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH-B96ZKLvuL4aR8Yy0cNgkWZgOKmlm2MiWjwsywO727GC4GIivULxbrj5kc1nYE5MoTR9wdQotVkA05xE9_IptloDAl2TBZnjSqbw48oj-EehHv2PRS55ADexwcguH1SNfM3TGgntM
Volume-Based Negotiation high success

For larger deployments (above 50 seats), volume-based negotiation commonly yields discounts.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH-B96ZKLvuL4aR8Yy0cNgkWZgOKmlm2MiWjwsywO727GC4GIivULxbrj5kc1nYE5MoTR9wdQotVkA05xE9_IptloDAl2TBZnjSqbw48oj-EehHv2PRS55ADexwcguH1SNfM3TGgntM
Competitive Pressure high success

Leveraging competitive pressure from alternative solutions can help achieve below-list pricing.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH-B96ZKLvuL4aR8Yy0cNgkWZgOKmlm2MiWjwsywO727GC4GIivULxbrj5kc1nYE5MoTR9wdQotVkA05xE9_IptloDAl2TBZnjSqbw48oj-EehHv2PRS55ADexwcguH1SNfM3TGgntM
Negotiate Auto-renewal medium success

Buyers should negotiate to cap or remove annual price escalation in auto-renewal clauses, potentially limiting increases to five percent per term.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH-B96ZKLvuL4aR8Yy0cNgkWZgOKmlm2MiWjwsywO727GC4GIivULxbrj5kc1nYE5MoTR9wdQotVkA05xE9_IptloDAl2TBZnjSqbw48oj-EehHv2PRS55ADexwcguH1SNfM3TGgntM
Clarify True-up Terms medium success

It is important to clarify how mid-contract seat additions are priced and whether it is possible to reduce seats at renewal.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH-B96ZKLvuL4aR8Yy0cNgkWZgOKmlm2MiWjwsywO727GC4GIivULxbrj5kc1nYE5MoTR9wdQotVkA05xE9_IptloDAl2TBZnjSqbw48oj-EehHv2PRS55ADexwcguH1SNfM3TGgntM
High success Medium Low / difficult

Full negotiation guide →

Freshchat (standalone) Pricing FAQ

01 Is there a free plan available?

Yes, Freshchat (standalone) offers a Free plan.

02 What is the cheapest paid plan?

The cheapest paid plan is Growth, at $19 per agent per month when billed annually.

03 Are there discounts for annual billing?

Yes, Growth, Pro, and Enterprise plans are available with annual billing at $19, $49, and $79 per agent per month, respectively.

Is this pricing incorrect? — we'll verify and update it.