Quick Answer
Last verified:

JumpCloud pricing varies by team size and features, ranging from $0 to $24 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

JumpCloud offers 6 pricing tiers: Free, Device Management, SSO, Core Directory, Platform, Platform Prime. Standard paid plans include Free at $0/user/month, Device Management at $11/user/month, SSO at $13/user/month. The Device Management plan is it teams needing cross-platform device management without identity features.

Compared to other identity & access management software, JumpCloud is positioned at the budget-friendly price point.

Last verified: January 2026 | Sources: 3 pricing pages and reviews

JumpCloud is an open directory platform that provides unified identity, access, and device management from a single cloud-based console. Founded in 2012 and headquartered in Louisville, Colorado, JumpCloud serves over 200,000 organizations and is designed as a modern alternative to traditional Active Directory environments. The platform supports Windows, macOS, and Linux devices with cross-platform MDM, SSO, MFA, and cloud LDAP/RADIUS.

JumpCloud pricing uses a per-user-per-month model with pre-built packages and a la carte options. A generous free plan covers up to 10 users with core identity and device features. Paid packages range from $9/user/month (Device Management) to $13/user/month (Core Directory), with Platform and Platform Prime bundles available at custom pricing for organizations wanting a fully unified solution. Annual billing saves approximately 15-18% compared to monthly pricing.

All JumpCloud Plans & Pricing

Plan Monthly Annual Best For
Free Free Free 0 Small teams and startups with up to 10 users evaluating JumpCloud
Device Management $11 /user/month $9 /user/monthSave 18% IT teams needing cross-platform device management without identity features
SSO $13 /user/month $11 /user/monthSave 15% Organizations focused on secure app access with SSO, MFA, and password management
Core Directory $15 /user/month $13 /user/monthSave 13% Organizations needing a cloud directory replacement for Active Directory with device management
Platform Contact Contact Mid-size organizations wanting a unified identity and device management platform
Platform Prime Contact Contact Enterprises requiring Zero Trust, AI security, SaaS management, and premium support
View all features by plan

Free

  • Up to 10 users and 10 devices
  • Cloud directory with user management
  • SSO and passwordless authentication
  • Multi-factor authentication (MFA)
  • Basic device management
  • Community support
  • Core identity features
  • 10-day premium support trial

Device Management

  • Full MDM for Windows, macOS, and Linux
  • OS patch management
  • Remote device management
  • Device compliance policies
  • Software deployment
  • Device encryption enforcement
  • System insights and reporting
  • Standard support

SSO

  • Single Sign-On with unlimited apps
  • Multi-factor authentication (MFA)
  • Password Manager
  • User portal for application access
  • SAML and OIDC support
  • Conditional access policies
  • Directory integrations (Google, M365, Okta)
  • Standard support

Core Directory

  • Cloud directory for identity management
  • Device management and MDM
  • MFA with conditional access
  • RADIUS and LDAP support
  • Group-based access policies
  • Directory integrations with HR systems
  • Cross-platform device management
  • Standard support

Platform

  • Unified identity, device, and access management
  • SSO, MFA, and password manager
  • Full MDM and patch management
  • Cloud LDAP and RADIUS
  • Conditional access policies
  • System insights and compliance reporting
  • Directory integrations (HR, Google, M365)
  • Standard support included

Platform Prime

  • Everything in Platform package
  • Zero Trust security policies
  • AI-powered threat detection
  • SaaS Management and shadow IT discovery
  • Advanced compliance reporting
  • Premium 24/7 support
  • Dedicated Customer Success Manager
  • Priority feature requests and roadmap input
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Hidden Costs to Budget For

Watch for 8 hidden costs
  • Suspended user billing: Suspended users are still billed as active users until fully deleted from the system
  • Package overlap: Purchasing multiple a la carte modules often costs more than the bundled Platform package — easy to overspend without realizing
  • Platform pricing opacity: Platform and Platform Prime packages require contacting sales, with list prices around $19-$24/user/month before negotiation
  • Additional module costs: A la carte features like Cloud LDAP, RADIUS, and Patch Management cost $3-$6/user/month each on top of base packages
  • Premium support upgrade: 24/7 premium support is only included in Platform Prime — other tiers must pay extra or accept business-hours-only support
  • Migration and onboarding: Moving from Active Directory or another IdP requires planning and may need professional services at additional cost
  • Compliance add-ons: Advanced compliance frameworks and audit reporting require Platform or Platform Prime, not available on basic packages
  • Device agent deployment: Deploying the JumpCloud agent across all endpoints requires IT effort and may need third-party tools for large deployments
Tip

Ask your JumpCloud sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does JumpCloud cost?

JumpCloud offers a free plan for up to 10 users. Paid packages start at $9/user/month (annual) for Device Management, $11/user/month for SSO, and $13/user/month for Core Directory. Platform and Platform Prime packages require sales contact, with list prices estimated around $19-$24/user/month.

02 Does JumpCloud have a free plan?

Yes, JumpCloud offers a free plan for up to 10 users and 10 devices. It includes core identity features, SSO, MFA, basic device management, and community support. This makes it ideal for small teams evaluating the platform before committing to a paid package.

03 What is the cheapest JumpCloud paid plan?

The cheapest paid package is Device Management at $9/user/month (annual billing) or $11/user/month (monthly). Alternatively, a la carte modules like Cloud Directory, MFA, or SSO can be purchased individually starting at $3/user/month each, but these quickly add up.

04 JumpCloud vs Okta: Which is cheaper?

JumpCloud is generally cheaper, especially for small to mid-size organizations. JumpCloud's SSO package costs $11/user/month vs Okta's Starter Suite at $6/user/month (SSO only at $2/user/mo). However, JumpCloud includes device management and directory services that Okta charges extra for, making it better value for unified identity and device management.

05 Can I use JumpCloud to replace Active Directory?

Yes, JumpCloud is designed as a cloud-native Active Directory replacement. The Core Directory package ($13/user/month) or Platform package provides cloud LDAP, RADIUS, group-based policies, and cross-platform device management without on-premises servers. Many organizations migrate from AD to JumpCloud for cost savings and cloud flexibility.

06 Does JumpCloud offer volume discounts?

Yes, JumpCloud offers volume discounts for larger organizations. Enterprise customers with 500+ users regularly negotiate 44-63% off list price. Educational institutions and nonprofits also qualify for special pricing. Contact their sales team for custom quotes on Platform and Platform Prime packages.