LiveAgent Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
LiveAgent costs $15/agent/month for Small. Plans range from $15 to $69/agent/month.
LiveAgent costs $15 to $69 per agent/month as of March 2026, with 4 plans available. Plans: Small at $15/agent/month, Medium at $29/agent/month, Large at $49/agent/month, and Enterprise at $69/agent/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
LiveAgent offers 4 pricing tiers: Small, Medium, Large, Enterprise. Paid plans include Small at $15/agent/month, Medium at $29/agent/month, Large at $49/agent/month. The Medium plan is teams needing full-scale customer support.
Compared to other help desk/support software, LiveAgent is positioned at the budget-friendly price point.
- 3 documented hidden costs beyond list price
How much does LiveAgent cost?
LiveAgent Pricing Overview
LiveAgent has 4 pricing plans ranging from $15 to $69/agent/month. The Small plan costs $15/agent/month, best for small teams managing basic help desk operations. The Medium plan costs $29/agent/month, best for teams needing full-scale customer support. The Large plan costs $49/agent/month, best for growing teams with advanced support needs. The Enterprise plan costs $69/agent/month, best for large organizations with complex support requirements.
There are at least 3 documented hidden costs beyond LiveAgent's list price, including implementation, training, and add-on fees.
This pricing was last verified in March 9, 2026 from 3 independent sources.
LiveAgent is an all-in-one help desk and customer support platform for teams that need multichannel support in one place. It combines ticketing, live chat, call center, social media support, and AI features into a single dashboard starting at $15/agent/month.
All LiveAgent Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Small agents: Unlimited | $15 /agent/month | $15 /agent/year | Small teams managing basic help desk operations |
| Medium agents: Unlimited | $29 /agent/month | $29 /agent/year | Teams needing full-scale customer support |
| Large agents: Unlimited | $49 /agent/month | $49 /agent/year | Growing teams with advanced support needs |
| Enterprise agents: Unlimited | $69 /agent/month | $69 /agent/year | Large organizations with complex support requirements |
View all features by plan
Small
- Email ticketing system
- Live chat
- Knowledge base
- Customer portal
- Contact forms
- Automation rules
- AI Answer Assistant
- Multiple languages
- Integration capabilities
Medium
- Everything in Small
- Call center & IVR
- Advanced reports
- Proactive chat invitations
- Agent ratings
- Service levels (SLA)
- Multi-channel support
- Social media integrations
- Workflow automation
- Robust reporting
Large
- Everything in Medium
- Advanced features
- Enhanced automation
- Priority support
Enterprise
- All LiveAgent features
- Premium support
- Advanced customization
- Enterprise integrations
LiveAgent Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
3 support agents using Small plan with basic ticketing and live chat
5 support agents using Medium plan with call center, automation, and SLA management
10 support agents using Enterprise plan with all features and premium support
How LiveAgent Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| LiveAgent | $15/agent/month | $69/agent/month |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $3/agent/month | $99/agent/month |
| Front | $25/user/month | $105/user/month |
| Gladly | $150/user/month | $210/user/month |
| Gorgias | $10/month | $900/month |
LiveAgent Pricing FAQ
01 How much does LiveAgent cost?
LiveAgent pricing starts at $15/agent/month for the Small plan with basic help desk features. The Medium plan costs $29/agent/month, Large is $49/agent/month, and Enterprise is $69/agent/month. All plans include AI features at no extra cost.
02 Does LiveAgent have a free plan?
LiveAgent doesn't offer a free plan but provides a comprehensive 30-day free trial with no credit card required. The trial includes full access to all features including AI capabilities, allowing you to test the complete platform before purchasing.
03 What hidden costs should I expect with LiveAgent?
LiveAgent has minimal hidden costs. There are no setup fees or per-resolution charges. However, extra fees apply for certain messaging channels like WhatsApp, Instagram, and Viber. All other features are included in the monthly subscription price.
04 How does LiveAgent pricing compare to Zendesk?
LiveAgent is significantly more affordable than Zendesk. LiveAgent's Small plan starts at $15/agent/month vs Zendesk's $19/agent/month, and includes AI features that cost extra in Zendesk. LiveAgent's Medium plan at $29/agent/month offers features comparable to Zendesk's Professional plan at $55/agent/month.
05 Does LiveAgent charge for AI features?
No, LiveAgent includes AI features in all plans at no extra cost. The AI Answer Assistant, AI chatbot, and AI Answer Improver are included starting from the $15/agent/month Small plan, unlike competitors who charge additional fees for AI capabilities.
06 What's included in LiveAgent's free trial?
LiveAgent's 30-day free trial includes access to all features across all plans with no credit card required. You can set up ticketing, live chat, call center, AI features, automation, and all integrations during the trial period.
Is this pricing incorrect? — we verify and update within 24 hours.