Quick Answer
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Freshservice pricing varies by team size and features, ranging from $3 to $99 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Freshservice offers 4 pricing tiers: Starter, Growth, Pro, Enterprise. Standard paid plans include Starter at $29/agent/month, Growth at $59/agent/month, Pro at $109/agent/month. The Growth plan is growing it teams needing itil processes.

Compared to other help desk/support software, Freshservice is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 1 pricing pages and reviews

Freshservice is an intelligent IT service management (ITSM) platform from Freshworks, designed to streamline IT operations for modern businesses. Built on ITIL best practices, Freshservice serves over 15,000 customers worldwide with an intuitive interface that makes enterprise ITSM accessible to teams of all sizes.

Freshservice pricing ranges from $19/agent/month (annual) for Starter to $125/agent/month for Enterprise. Annual billing saves 30-50% compared to monthly rates, making it a cost-effective alternative to traditional ITSM platforms.

All Freshservice Plans & Pricing

Plan Monthly Annual Best For
Starter agents: Unlimited $29 /agent/month $19 /agent/monthSave 34% Small IT teams getting started with ITSM
Growth agents: Unlimited $59 /agent/month $49 /agent/monthSave 17% Growing IT teams needing ITIL processes
Pro agents: Unlimited $109 /agent/month $95 /agent/monthSave 13% Professional IT operations with CMDB needs
Enterprise Contact Contact Large enterprises with complex IT operations
View all features by plan

Starter

  • Incident & problem management
  • Knowledge base
  • Asset management
  • Mobile app
  • Email & portal support

Growth

  • All Starter features
  • Change & release management
  • Project management
  • Time tracking
  • Automation & workflows
  • SLA management

Pro

  • All Growth features
  • CMDB & discovery
  • Advanced analytics
  • Multi-department support
  • Vendor management
  • Custom apps

Enterprise

  • All Pro features
  • AI-powered service desk
  • Advanced security
  • Sandbox environment
  • Audit logs
  • Enterprise support
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Hidden Costs to Budget For

Watch for 6 hidden costs
  • Additional requesters beyond included limits: Volume-based pricing
  • Advanced discovery agents: Additional cost per discovered asset
  • Professional services for implementation: $5,000-$30,000+
  • Premium support upgrades: Additional percentage of license cost
  • Marketplace apps and integrations: Vary by vendor
  • Orchestration credits for automation: Charged separately at scale
Tip

Ask your Freshservice sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Freshservice cost?

Freshservice pricing ranges from $19/agent/month (Starter, annual) to $125/agent/month (Enterprise). Monthly billing costs 30-50% more: Starter ($29), Growth ($59), Pro ($109). Most IT teams choose Growth at $49/agent/month annual for full ITSM capabilities.

02 Does Freshservice have a free plan?

No, Freshservice does not offer a permanent free plan. They provide a 21-day free trial with no credit card required to test all features.

03 What hidden costs should I expect?

Hidden costs include professional services for implementation ($5K-$30K), additional discovery agents for asset management, orchestration credits for advanced automation, and marketplace app subscriptions. Enterprise support upgrades cost an additional percentage of total license fees.

04 Can I negotiate Freshservice pricing?

Yes, Freshservice pricing is negotiable for teams with 25+ agents or multi-year contracts. Annual contracts and quarter-end timing can unlock 15-25% discounts. Enterprise deals ($50K+) have the most negotiation flexibility.

05 Is annual billing cheaper?

Yes, annual billing saves 30-50% compared to monthly pricing. Starter drops from $29 to $19/agent/month, Growth from $59 to $49, and Pro from $109 to $95 with annual commitment.

06 Freshservice vs ServiceNow: Which is cheaper?

Freshservice is significantly cheaper. Freshservice Growth ($49/agent/month) provides core ITSM features vs ServiceNow's $100+/user/month starting price. ServiceNow offers more enterprise features but at 2-3x the cost. Freshservice suits SMBs; ServiceNow suits large enterprises.

07 What's included in Freshservice Pro?

Pro includes CMDB with discovery, advanced analytics, multi-department support, vendor management, and custom app builder beyond Growth's change management and automation features.

08 Does Freshservice offer startup discounts?

Yes, Freshservice offers discounts through the Freshworks for Startups program, providing 50-90% off for qualifying early-stage companies for the first year.