Moosend Pricing 2026

Moosend offers a Free Trial to test the platform, with Pro, Moosend+, and Enterprise tiers all on custom pricing. Costs depend on your subscriber count and required features. Contact Moosend sales for a quote tailored to your list size and needs.

Moosend offers a Free Trial tier at $0/month, which includes core email marketing, unlimited sends up to 1,000 contacts, automations, landing pages, and forms. Beyond that, the Pro, Moosend+, and Enterprise tiers are all on custom pricing.

Across the Pro, Moosend+, and Enterprise tiers, Moosend includes unlimited campaigns/sends, marketing automation, subscription forms, landing pages, A/B testing, real-time reporting, and SMTP server access. Moosend+ adds dedicated IPs, transactional emails, audience discovery, and SSO/SAML. Enterprise adds an account manager, priority support, and custom reports.

Value depends on your subscriber count and feature needs. The Free Trial lets you evaluate the platform before committing, and the Pro, Moosend+, and Enterprise tiers scale pricing based on list size and required capabilities. Compare features across tiers before requesting a custom quote.

Moosend is frequently mentioned as one of the most affordable email marketing platforms. Users report pricing around $8-$9/month for small lists (under 1,500 subscribers), making it cheaper than many competitors like Mailchimp, AWeber, and GetResponse at similar subscriber counts.

The Free Trial tier includes up to 1,000 subscribers, unlimited email sends, automation features, email templates, landing pages, forms, and reporting tools. However, Free Trial users have limited customer support compared to the paid Pro, Moosend+, and Enterprise tiers.

You'll need to upgrade from the Free Trial to the Pro tier when your subscriber list exceeds 1,000 contacts, or if you need enhanced customer support and advanced features not available on the Free Trial.

When you import contacts that exceed the 1,000 subscriber limit on the Free Trial, you may be automatically upgraded and charged without advance warning. Users report being charged $24-$34 for upgrades triggered by importing oversized contact lists.

You'll be required to upgrade to the Pro tier immediately. Users report being charged without a trial period, despite Moosend advertising a 30-day free trial. The Pro tier is custom-priced based on list size, with users reporting around $8-9/month for up to 1,500 subscribers, scaling up as your list grows.

You can import via CSV on the Free Trial, but Moosend may require you to clean your email list using an external verification service first. Users report this cost around $10 through third-party services. Without cleaning, your import may be rejected for exceeding bounce rate limits.

While Moosend allows cancellation requests, multiple users report issues with cancellations not processing properly on Moosend's end, resulting in unexpected charges months later. If you cancel, verify the cancellation went through and monitor for unauthorized charges.

Customer support quality varies by tier. Free Trial users report limited customer support access. Pro and Moosend+ tier support is primarily email-based, with response times varying. The Enterprise tier includes priority support and a dedicated account manager. Some users praise helpful support staff, while others report unresponsive service.

Moosend's entry offer is the Free Trial tier, which multiple Trustpilot reviewers confirm is a 30-day trial, not a permanent free plan. Several users report being misled by 'start free' and 'free plan' marketing language. Once the 30-day period ends, you must upgrade to a paid tier — Pro, Moosend+, or Enterprise — all of which are custom-priced and require contacting the sales team for a quote.

Multiple users report being charged immediately upon entering their card details, rather than after the advertised 30-day trial period ends. Refunds were refused in each reported case. Before entering payment information, request written confirmation of the exact billing date.

Yes. Multiple users report that Moosend automatically renews annual subscriptions without advance notice. Cancellations are sometimes not processed on Moosend's end, resulting in charges for an additional year even after a user believes they've cancelled. Refunds have been reported as refused even in cases where the cancellation error was on Moosend's side.

Potentially yes. At least one user reports being directed by Moosend customer support to use a paid third-party email verification service before importing subscribers via CSV. This additional cost (approximately $10 in the reported case, though it may vary by list size) is not disclosed upfront during signup or on the pricing page.

Moosend can terminate your account without prior warning if your bounce rate exceeds their allowable limit. At least one user reports their account was terminated and Moosend refused both account reactivation and a refund for the unused portion of their prepaid annual plan, even though the user had followed support team advice and cleaned their email list beforehand.

Yes. Multiple users report accounts being flagged, frozen, or denied service for 'compliance concerns' before sending any campaigns. Explanations are rarely provided. Some legitimate businesses — including an educational platform — report being refused service without a clear policy rationale. Refunds are not issued after account termination.