Quick Answer
Last verified:
Medium confidence

Moosend uses custom pricing as of August 2026 with 4 plans available. Contact Moosend directly for a personalized quote. Plan: Free Trial (free). Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Moosend offers 4 pricing tiers: Free Trial, Pro, Moosend+, Enterprise. The Pro plan is affordable email marketing.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Start Moosend Free Trial — 30 Days

Moosend does not publish fixed pricing — contact the vendor for a quote, but hidden costs like implementation and support still add to the total as of August 2026. Key hidden costs: unexpected upgrade charges, email list cleaning required, immediate upgrade charges without trial. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Unexpected Upgrade Charges

medium overage

Users report being automatically charged when importing contacts that exceed free plan limits, without clear warning beforehand. The system does not prevent the import or provide advance notification of the charge.

trustpilot

When I imported my contacts the number was over the free limit....but you don't get to know that. So I clicked on something, and VOILE' got charged.

2

Email List Cleaning Required

low integration

Before importing subscribers, users may need to use external email verification services to clean their lists, which Moosend support recommends but does not provide. This adds unexpected costs for new users.

reddit

customer support was nice, but they told me i'd need to use an external site to clean my email list, which cost an extra $10.

3

Immediate Upgrade Charges Without Trial

high addon

Despite advertising a 30-day free trial, users report being charged immediately when exceeding free tier limits, with no grace period or trial period honored.

trustpilot

so i had to upgrade for $24 on moosend (with no 30 day free trial as advertised btw, i was charged immediately)

4

Limited Customer Support on Free Plan

low support

Free plan users receive limited customer support compared to paid tiers, which can delay issue resolution and onboarding.

trustradius

Free plan users have limited customer support.

5

Required External Email List Verification Service

medium addon

Moosend customer support directs users to use paid third-party email verification services before importing subscriber lists via CSV. This cost is not disclosed during signup or on the pricing page, and adds friction and expense before a user can even begin using the platform.

trustpilot

they told me i'd need to use an external site to clean my email list, which cost an extra $10

6

Auto-Renewal Without Advance Notice

high compliance

Moosend automatically renews annual subscriptions without providing customers adequate advance notice. Cancellations are sometimes not processed on Moosend's end, resulting in users being billed for another full year after believing they had cancelled. Refunds are routinely denied even when the error is on Moosend's side.

trustpilot

Appaling customer service, auto renewal with no notice and not budging.

trustpilot

My business closed in November and I cancelled my subscription then. Skip to today, 3 months later I've been billed for another year because the cancellation didn't go through on their end.

7

Immediate Billing Before Trial Period Ends

high compliance

Multiple users report being charged immediately upon entering their card details rather than at the end of the advertised 30-day trial period. Despite on-screen confirmations showing a future billing date, charges are processed right away. Refunds are refused even when users report being misled about when billing would begin.

trustpilot

they bill you as soon as you approve it. They are scammers. Refused to give my money back.

trustpilot

i was charged immediately

8

Subscriber Limit Overages Triggering Forced Upgrades

medium overage

Users importing existing contact lists may unknowingly exceed the free tier's 1,000-subscriber limit and face immediate, unexpected charges to upgrade. The platform does not always warn users before charging when the limit is crossed during list import. In at least one case, customer support incorrectly told a user there was no limit before the upgrade charge was applied.

trustpilot

only for moosend to then say i'd exceeded my subscriber count even though the customer support person had told me there was no limit. so i had to upgrade for $24 on moosend

trustpilot

I went into this to try it for free. When I imported my contacts the number was over the free limit....but you don't get to know that. So I clicked on something, and VOILE' got charged.

9

Account Suspension or Termination Without Refund

critical compliance

Moosend can suspend or terminate accounts for high bounce rates or unexplained 'compliance concerns' without prior warning, even when users followed support team advice on list cleaning. No refunds are issued for unused prepaid subscription periods after termination. Some legitimate businesses report being denied service entirely before sending a single campaign, with no clear policy explanation given.

trustpilot

the bounce rate exceeded their allowable limit, resulting in account termination. No prior notification or chance to rectify the situation was offered. When I contacted them about this, they refused to reactivate my account or issue a refund.

trustpilot

both of our accounts were flagged and frozen due to "compliance concerns," despite the fact that we hadn't even taken any actions within the platform to trigger a flag.

Frequently Asked Questions

01 What hidden costs should I budget for with Moosend?

Beyond the license fee, budget for: Unexpected Upgrade Charges ($24-$34); Email List Cleaning Required ($10); Immediate Upgrade Charges Without Trial ($24); Limited Customer Support on Free Plan (Time delays only); Required External Email List Verification Service ($10-$50); Auto-Renewal Without Advance Notice (100% of license costs); Immediate Billing Before Trial Period Ends ($24-$6,000); Subscriber Limit Overages Triggering Forced Upgrades ($24-$100); Account Suspension or Termination Without Refund (100% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Moosend charge for implementation?

Implementation costs for Moosend vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Moosend support cost?

Free plan users receive limited customer support compared to paid tiers, which can delay issue resolution and onboarding.. Estimated impact: Time delays only.

04 Are there overage or storage costs with Moosend?

Users report being automatically charged when importing contacts that exceed free plan limits, without clear warning beforehand. The system does not prevent the import or provide advance notification of the charge. Estimated impact: $24-$34.

05 What add-ons cost extra with Moosend?

Add-on pricing for Moosend varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Start Moosend Free Trial — 30 Days

Check current Moosend pricing

Prices and terms change; verify against the live pricing page.

See Moosend Pricing