Price checkMonthly
Jumper$49/moFlyer$99/moMach 1$159/mo
See all 7 plans

All Customer Thermometer Plans & Pricing

Plan Monthly Annual Best For
Jumper checked Oct 27, 2026 Not published Not specified
Flyer checked Oct 27, 2026 Not published Not specified
Mach 1 checked Oct 27, 2026 Not published Not specified
Mach 2 checked Oct 27, 2026 Not published Not specified
Mach 3 checked Oct 27, 2026 Not published Not specified
Mach 4 checked Oct 27, 2026 Not published Not specified
Enterprise checked Oct 27, 2026 Contact Sales Contact Sales Not specified
View all features by plan (compare side-by-side)

Jumper

Flyer

Mach 1

Mach 2

Mach 3

Mach 4

Enterprise

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At a glance

List price by tier (annualized, per license)

Per-license list price across Customer Thermometer's plans, annualized. Custom-priced tiers show a hatched bar.

Jumper$588/yr
Flyer$1.2K/yr
Mach 1$1.9K/yr
Mach 2$3.1K/yr
Mach 3$4.8K/yr
Mach 4$8.4K/yr
EnterpriseCustom
Quick Answer
Last verified:
High confidence

Customer Thermometer costs $49 to $700 per responses/month as of October 2026, with 7 plans available. Plans: Jumper at $49/month, Flyer at $99/month, Mach 1 at $159/month, Mach 2 at $259/month, Mach 3 at $400/month, and Mach 4 at $700/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Customer Thermometer offers 7 pricing tiers: Jumper, Flyer, Mach 1, Mach 2, Mach 3, Mach 4, Enterprise. Paid plans include Jumper at $49/month, Flyer at $99/month, Mach 1 at $159/month.

Compared to other customer feedback software, Customer Thermometer is positioned at the premium price point.

  • 3 documented hidden costs beyond list price
  • Contracts auto-renew — at any time, with billing for the current month
  • G2 rating: 3.9 out of 5 from 16 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Customer Thermometer cost?

Customer Thermometer has 6 paid plans costing $49–$700/mo. Enterprise is quote-based. Plans include Jumper at $49/month, Flyer at $99/month, Mach 1 at $159/month, Mach 2 at $259/month, Mach 3 at $400/month, Mach 4 at $700/month, Enterprise (custom pricing).

Customer Thermometer Pricing Overview

Customer Thermometer has 7 pricing plans ranging from $49 to $700/responses/month. The Jumper plan costs $49/month. The Flyer plan costs $99/month. The Mach 1 plan costs $159/month. The Mach 2 plan costs $259/month. The Mach 3 plan costs $400/month. The Mach 4 plan costs $700/month. The Enterprise plan requires contacting sales for a custom quote.

Customer Thermometer contracts auto-renew, requiring at any time, with billing for the current month notice to cancel.

There are at least 3 documented hidden costs beyond Customer Thermometer's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 27, 2026 from 1 independent source.

See Customer Thermometer Plans

How Customer Thermometer Pricing Compares

Compare Customer Thermometer pricing against top alternatives in Customer Feedback.

Canny $0-$79/user/month View pricing → Medallia Custom pricing View pricing → Productboard $0-$59/user/month View pricing →

Compare Customer Thermometer vs Alternatives

Before committing to Customer Thermometer, compare pricing with these 3 alternatives in the same category.

VSCanny
Free

Small teams or startups getting started with customer feedback collection

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VSMedallia
Custom

Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities

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VSProductboard
Free

Individuals and small teams getting started with AI-assisted product management, free forever

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All Customer Thermometer alternatives & migration guides

What Companies Actually Pay for Customer Thermometer

Review scores
G2 3.9out of 5 (16)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Difficulty in measuring NPS (Net Promoter Score): One user explicitly stated it was "Awful for measuring NPS."Limited features and customization options: Compared to broader survey platforms, Customer Thermometer is noted for having limited features and fewer customization options.Setup complexity for non-technical users: Some users indicated that the setup requires a certain level of technical skill, which might not be easy for individuals uncomfortable with at least intermediate tech skills.Single-question format limitation: While designed for quick, one-click feedback, some users might perceive the inability to ask more than one question as a limitation, even if it's a core design principle of the product.

How Customer Thermometer Pricing Compares

Software Starting Price Top Price
Customer Thermometer $49/responses/month $700/responses/month
Canny Free $99/user/month
Medallia Custom Custom
Productboard Free $59/user/month
Qualtrics XM Custom Custom
UserVoice $999/user/month $2000/user/month

Browse all Customer Feedback pricing →

3 Customer Thermometer Hidden Costs Beyond the List Price

Beyond the listed price, Customer Thermometer has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Implementation Effort
    low 1 source
    Grounded summary Implementation typically involves generating HTML code snippets to embed feedback buttons into existing CRM or helpdesk applications, or adding them to email signatures
  • VAT
    medium 1 source
    Grounded summary For EU-based users (outside the UK), VAT is applied unless a VAT number is supplied at the time of purchase
  • Mobile Alerts App
    medium 1 source
    Grounded summary Mobile Alerts: If users choose to utilize mobile alerts, they will need to purchase a partner's app as a one-off charge
Tip

Ask your Customer Thermometer sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 5 source citations total.

Customer Thermometer Contract Terms

Customer Thermometer contracts auto-renew. Changes require at any time, with billing for the current month. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice at any time, with billing for the current month
Minimum Commitment month-to-month, or a minimum six-month term for purchase orders and invoicing
Based on 1 verified source

How to Negotiate Customer Thermometer Pricing

Customer Thermometer contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Negotiate for Enterprise Packages medium success

For enterprise-level clients, bespoke reporting and flexible invoicing terms are offered, implying that negotiations for these larger packages would be possible.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQE435IyIrS58M3GvqxdLlSl8eiby_i3FB46DgDC8eqxyF6OwneLgWZVauMtgR3CWPqgBKxeZFA9E3nkiDhFj1-CUV3zmw_XueJx30aedOIuZKM5Ydy1Irv2YFjpsyWurBgHPqt7leI=
High success Medium Low / difficult

Full negotiation guide →

Customer Thermometer Pricing FAQ

01 Is there a custom pricing option?

Yes, Customer Thermometer offers an 'Enterprise' plan with custom pricing.

Is this pricing incorrect? — we'll verify and update it.