Price checkPer seat
FreeFreeStarter$79/user/moGrowth$359/user/mo
See all 4 plans
Quick Answer
Last verified:
High confidence

Canny costs $79 to $359 per user/month as of March 2026, with 4 plans available including a free tier. Plans: Free (free), Starter at $79/user/month, and Growth at $359/user/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Canny offers 4 pricing tiers: Free, Starter, Growth, Business. A free plan is available. Paid plans include Starter at $79/per month, Growth at $359/per month. The Starter plan is growing teams that need custom branding, domain, and basic prioritization features with moderate feedback volumes.

Compared to other customer feedback software, Canny is positioned at the premium price point.

  • Median contract: $4,308/yr from 0 purchases
  • Average negotiated discount: 92%
  • 8 documented hidden costs beyond list price
Last verified: | Sources: 2 pricing pages and reviews

How much does Canny cost?

Canny offers 4 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include Free (free), Starter at $79/user/month, Growth at $359/user/month, Business (custom pricing).

Canny Pricing Overview

Canny has 4 pricing plans, including a free tier. Paid plans range from $79 to $359/user/month. The Free plan is free and is best for small teams or startups just getting started with customer feedback collection, or teams with low engagement volumes. The Starter plan costs $79/user/month, best for growing teams that need custom branding, domain, and basic prioritization features with moderate feedback volumes. The Growth plan costs $359/user/month, best for teams that need advanced integrations, automation, user segmentation, and custom access controls for larger feedback programs. The Business plan requires contacting sales for a custom quote and is designed for enterprise teams requiring white-label capabilities, advanced security, authentication integrations, and dedicated support.

The median Canny customer pays $4,308/year, with an average 92% discount available through negotiation.

There are at least 8 documented hidden costs beyond Canny's list price, including implementation, training, and add-on fees.

This pricing was last verified in February 4, 2026 from 2 independent sources.

Visit Canny Pricing
Canny is a user-friendly product feedback and feature request management platform that helps teams capture, organize, and prioritize customer feedback efficiently. The platform provides public feedback boards, voting systems, roadmaps, and changelog features to keep users informed about product development. In May 2025, Canny switched from charging per admin to a tracked user model, where you're charged based on users who actively engage with feedback through posting, voting, or commenting. This makes costs more aligned with actual usage but can create pricing unpredictability.

How Canny Pricing Compares

Compare Canny pricing against top alternatives in Customer Feedback.

Medallia $0-$0/user/mo View pricing → Productboard $5.0-$60.0/user/mo View pricing → Qualtrics XM $0-$0/user/mo View pricing →

All Canny Plans & Pricing

Plan Monthly Annual Best For
Free trackedUsers: 25 tracked users maximumboards: Unlimited boards Free Free Small teams or startups just getting started with customer feedback collection, or teams with low engagement volumes
Starter trackedUsers: 100 tracked users, then $0.79/additional tracked userintegrations: 2 integrations maximum $79 /per month $79 /per year Growing teams that need custom branding, domain, and basic prioritization features with moderate feedback volumes
Growth trackedUsers: 400 tracked users, then $0.90/additional tracked userintegrations: Unlimited $359 /per month $359 /per year Teams that need advanced integrations, automation, user segmentation, and custom access controls for larger feedback programs
Business trackedUsers: Custom negotiated limitscustomization: Full customization Contact Sales Contact Sales Enterprise teams requiring white-label capabilities, advanced security, authentication integrations, and dedicated support
View all features by plan

Free

  • 25 tracked users (users who create posts or vote/comment)
  • Unlimited admins
  • Public feedback boards
  • Voting and commenting
  • Basic roadmap
  • Email notifications
  • Basic integrations (Slack, Zapier)
  • Canny branding
  • Community support

Starter

  • 100 tracked users included
  • All Free features
  • Custom domain (feedback.yourdomain.com)
  • Remove Canny branding
  • Prioritization roadmap
  • 2 integrations (Slack, Intercom, etc.)
  • Content translations
  • Email support
  • Post statuses and tags
  • Changelog announcements

Growth

  • 400 tracked users included
  • All Starter features
  • Unlimited integrations (Jira, GitHub, Salesforce, etc.)
  • Custom board access controls
  • AI automation (Autopilot)
  • User segmentation
  • Admin roles and permissions
  • Priority email support
  • Advanced analytics
  • Custom fields
  • SSO (Single Sign-On)
  • API access

Business

  • Custom tracked user limits
  • All Growth features
  • Authentication integrations (Salesforce, HubSpot)
  • White labeling (remove all Canny branding)
  • Advanced security features
  • Dedicated success manager
  • Premium support
  • Custom SLAs
  • Advanced API capabilities
  • Custom onboarding
  • Priority feature requests
See Canny Plans & Sign Up

Compare Canny vs Alternatives

Before committing to Canny, compare pricing with these 3 alternatives in the same category.

VSMedallia
Free

Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities

Compare pricing
VSProductboard
From $5.0/user/mo

Small teams or individuals exploring product management tools and building initial feedback processes

Compare pricing
VSQualtrics XM
Free

Organizations focused on customer experience management with multi-channel feedback needs and advanced analytics requirements

Compare pricing

All Canny alternatives & migration guides

What Companies Actually Pay for Canny

The median Canny buyer pays $4,308/year based on 0 verified purchase transactions, with an average 92% savings through negotiation.

What companies actually pay $4,308/yr Median across 0 purchases
92% avg. savings
with negotiation
Review scores
Top pricing complaints
Expensive pricing compared to alternativesLimited features in free tierFewer features than competitors at similar price points
Source: Vendr buyer database — median calculated from 0 real purchase transactions. Savings figure reflects negotiated discounts reported by buyers.
Visit Canny Pricing

How Canny Pricing Compares

Software Starting Price Top Price
Canny $79/user/month $359/user/month
Medallia Custom Custom
Productboard $5/user/month $60/user/month
Qualtrics XM $125/user/month $417/user/month
UserVoice $999/user/month $2000/user/month

Browse all Customer Feedback pricing →

8 Canny Hidden Costs Beyond the List Price

Beyond the listed price, Canny has at least 8 documented hidden costs that can significantly increase total cost of ownership.

Watch for 8 hidden costs
  • Tracked user overage costs: $0.79/user (Starter) or $0.90/user (Growth) beyond plan limits
  • Unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users
  • Integration costs if connecting to premium tools (Salesforce, Jira, etc.)
  • For B2B SaaS, typically 1-5% of total users become tracked users, but this varies widely
  • User engagement spikes during product launches or controversies can temporarily inflate costs
  • Autopilot AI features may increase tracked user counts by automatically engaging users
  • No ability to control which users get tracked - any engagement (vote, comment, post) triggers tracking
  • Annual commitment required for discounted pricing on higher tiers
Tip

Ask your Canny sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Vendr Verified buyer transactions Reddit User discussions
Key claims include inline source attribution. Data verified against multiple independent sources. 2 source citations total.

How to Negotiate Canny Pricing

Canny contracts are negotiable — buyers save an average of 92% off list price. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Apply for startup discount high success

Canny offers discounts for early-stage companies: 75% off the Growth plan for your first year, 50% off for your second year. Contact them directly to see if you qualify.

Reddit comment from Canny representative
High success Medium Low / difficult

Full negotiation guide →

Canny Pricing FAQ

01 How much does Canny cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Canny have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Canny?

Key features include the items listed in the pricing tiers above.

04 Is Canny worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 How does Canny's pricing compare to alternatives?

Canny's paid plans start at $79/month (previously $99/month based on older sources), with the Growth plan at $359/month. Multiple users note this is expensive compared to alternatives like Korrect, Supahub, and FeatureBase. For example, one comparison noted that Canny costs $400+ while competitors offer similar features starting at $17-$49/month.

06 What are the limitations of Canny's free plan?

The free Starter plan excludes essential features including private feedback boards, user segmentation, and roadmap prioritization. These limitations make it primarily useful for testing rather than production use for most teams.

07 Does Canny offer discounts for startups?

Yes, Canny offers a startup discount program: 75% off the Growth plan for your first year and 50% off for your second year. You need to contact them directly to see if you qualify for this discount.

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