Quick Answer
Last verified:

Canny pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Canny offers 4 pricing tiers: Free, Starter, Growth, Business. Standard paid plans include Free at $0/free, Starter at $79/per month, Growth at $359/per month. The Starter plan is growing teams that need custom branding, domain, and basic prioritization features with moderate feedback volumes.

Compared to other customer feedback software, Canny is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 2 pricing pages and reviews
Canny is a user-friendly product feedback and feature request management platform that helps teams capture, organize, and prioritize customer feedback efficiently. The platform provides public feedback boards, voting systems, roadmaps, and changelog features to keep users informed about product development. In May 2025, Canny switched from charging per admin to a tracked user model, where you're charged based on users who actively engage with feedback through posting, voting, or commenting. This makes costs more aligned with actual usage but can create pricing unpredictability.

All Canny Plans & Pricing

Plan Monthly Annual Best For
Free trackedUsers: 25 tracked users maximumboards: Unlimited boards Free Free 0 Small teams or startups just getting started with customer feedback collection, or teams with low engagement volumes
Starter trackedUsers: 100 tracked users, then $0.79/additional tracked userintegrations: 2 integrations maximum $79 /per month $948 /per month Growing teams that need custom branding, domain, and basic prioritization features with moderate feedback volumes
Growth trackedUsers: 400 tracked users, then $0.90/additional tracked userintegrations: Unlimited $359 /per month $4308 /per month Teams that need advanced integrations, automation, user segmentation, and custom access controls for larger feedback programs
Business trackedUsers: Custom negotiated limitscustomization: Full customization Contact Contact Enterprise teams requiring white-label capabilities, advanced security, authentication integrations, and dedicated support
View all features by plan

Free

  • 25 tracked users (users who create posts or vote/comment)
  • Unlimited admins
  • Public feedback boards
  • Voting and commenting
  • Basic roadmap
  • Email notifications
  • Basic integrations (Slack, Zapier)
  • Canny branding
  • Community support

Starter

  • 100 tracked users included
  • All Free features
  • Custom domain (feedback.yourdomain.com)
  • Remove Canny branding
  • Prioritization roadmap
  • 2 integrations (Slack, Intercom, etc.)
  • Content translations
  • Email support
  • Post statuses and tags
  • Changelog announcements

Growth

  • 400 tracked users included
  • All Starter features
  • Unlimited integrations (Jira, GitHub, Salesforce, etc.)
  • Custom board access controls
  • AI automation (Autopilot)
  • User segmentation
  • Admin roles and permissions
  • Priority email support
  • Advanced analytics
  • Custom fields
  • SSO (Single Sign-On)
  • API access

Business

  • Custom tracked user limits
  • All Growth features
  • Authentication integrations (Salesforce, HubSpot)
  • White labeling (remove all Canny branding)
  • Advanced security features
  • Dedicated success manager
  • Premium support
  • Custom SLAs
  • Advanced API capabilities
  • Custom onboarding
  • Priority feature requests
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Hidden Costs to Budget For

Watch for 8 hidden costs
  • Tracked user overage costs: $0.79/user (Starter) or $0.90/user (Growth) beyond plan limits
  • Unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users
  • Integration costs if connecting to premium tools (Salesforce, Jira, etc.)
  • For B2B SaaS, typically 1-5% of total users become tracked users, but this varies widely
  • User engagement spikes during product launches or controversies can temporarily inflate costs
  • Autopilot AI features may increase tracked user counts by automatically engaging users
  • No ability to control which users get tracked - any engagement (vote, comment, post) triggers tracking
  • Annual commitment required for discounted pricing on higher tiers
Tip

Ask your Canny sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Canny cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Canny have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Canny?

Key features include the items listed in the pricing tiers above.

04 Is Canny worth the price?

Value depends on your specific needs and use case. Compare features across plans.