Quick Answer
Last verified:

NICE CXone pricing varies by team size and features, ranging from $110 to $249 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

NICE CXone offers 5 pricing tiers: CXone Mpower Omnichannel Suite, CXone Mpower Essential Suite, CXone Mpower Core Suite, CXone Mpower Complete Suite, CXone Mpower Ultimate Suite. Standard paid plans include CXone Mpower Omnichannel Suite at $110/undefined, CXone Mpower Essential Suite at $135/undefined, CXone Mpower Core Suite at $169/undefined. The CXone Mpower Essential Suite plan is small to mid-size teams.

Compared to other contact center / ccaas software, NICE CXone is positioned at the premium price point.

Last verified: February 2026 | Sources: 1 pricing pages and reviews

All NICE CXone Plans & Pricing

Plan Monthly Annual Best For
CXone Mpower Omnichannel Suite $110 / $1320 / Entry-level contact centers
CXone Mpower Essential Suite $135 / $1620 / Small to mid-size teams
CXone Mpower Core Suite $169 / $2028 / Growing contact centers
CXone Mpower Complete Suite $209 / $2508 / Enterprise contact centers
CXone Mpower Ultimate Suite $249 / $2988 / Large enterprises with complex needs
View all features by plan

CXone Mpower Omnichannel Suite

  • Omnichannel routing
  • Digital engagement
  • CRM integrations

CXone Mpower Essential Suite

  • Essential Suite features
  • Enhanced reporting
  • Quality management basics

CXone Mpower Core Suite

  • Core Suite features
  • Workforce management
  • Advanced analytics

CXone Mpower Complete Suite

  • Complete Suite features
  • AI-powered automation
  • Performance management

CXone Mpower Ultimate Suite

  • Ultimate Suite features
  • Full AI capabilities
  • Advanced WFO
  • $0.25/session additional
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Hidden Costs to Budget For

Watch for 7 hidden costs
  • Custom pricing requires quote
  • Implementation and consulting fees
  • Premium AI features
  • Advanced workforce optimization tools
  • Custom development
  • Training and certification costs
  • Telephony carrier charges
Tip

Ask your NICE CXone sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does NICE CXone cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does NICE CXone have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of NICE CXone?

Key features include the items listed in the pricing tiers above.

04 Is NICE CXone worth the price?

Value depends on your specific needs and use case. Compare features across plans.