NICE CXone Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
NICE CXone costs $110/month for CXone Mpower Omnichannel Suite. Plans range from $110 to $249/month.
NICE CXone costs $110 to $249 per month as of March 2026, with 5 plans available. Plans: CXone Mpower Omnichannel Suite at $110/month, CXone Mpower Essential Suite at $135/month, CXone Mpower Core Suite at $169/month, CXone Mpower Complete Suite at $209/month, and CXone Mpower Ultimate Suite at $249/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
NICE CXone offers 5 pricing tiers: CXone Mpower Omnichannel Suite, CXone Mpower Essential Suite, CXone Mpower Core Suite, CXone Mpower Complete Suite, CXone Mpower Ultimate Suite. Paid plans include CXone Mpower Omnichannel Suite at $110/undefined, CXone Mpower Essential Suite at $135/undefined, CXone Mpower Core Suite at $169/undefined. The CXone Mpower Essential Suite plan is small to mid-size teams.
Compared to other contact center / ccaas software, NICE CXone is positioned at the premium price point.
- Median contract: $2,028/yr from 0 purchases
- Average negotiated discount: 92%
- 7 documented hidden costs beyond list price
How much does NICE CXone cost?
NICE CXone Pricing Overview
NICE CXone has 5 pricing plans ranging from $110 to $249/month. The CXone Mpower Omnichannel Suite plan costs $110/month, best for entry-level contact centers. The CXone Mpower Essential Suite plan costs $135/month, best for small to mid-size teams. The CXone Mpower Core Suite plan costs $169/month, best for growing contact centers. The CXone Mpower Complete Suite plan costs $209/month, best for enterprise contact centers. The CXone Mpower Ultimate Suite plan costs $249/month, best for large enterprises with complex needs.
The median NICE CXone customer pays $2,028/year, with an average 92% discount available through negotiation.
There are at least 7 documented hidden costs beyond NICE CXone's list price, including implementation, training, and add-on fees.
This pricing was last verified in February 4, 2026 from 1 independent sources.
NICE CXone pricing starts at $110/month for the CXone Mpower Omnichannel Suite plan. For organizations needing additional features, the CXone Mpower Essential Suite runs $135/month, the CXone Mpower Core Suite is $169/month, the CXone Mpower Complete Suite costs $209/month, and the CXone Mpower Ultimate Suite is priced at $249/month. The platform is a cloud-based contact center solution managing customer interactions across voice, chat, email, and social media channels.
How NICE CXone Pricing Compares
Compare NICE CXone pricing against top alternatives in Contact Center / CCaaS.
All NICE CXone Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| CXone Mpower Omnichannel Suite | $110 / | $110 /year | Entry-level contact centers |
| CXone Mpower Essential Suite | $135 / | $135 /year | Small to mid-size teams |
| CXone Mpower Core Suite | $169 / | $169 /year | Growing contact centers |
| CXone Mpower Complete Suite | $209 / | $209 /year | Enterprise contact centers |
| CXone Mpower Ultimate Suite | $249 / | $249 /year | Large enterprises with complex needs |
View all features by plan
CXone Mpower Omnichannel Suite
- Omnichannel routing
- Digital engagement
- CRM integrations
CXone Mpower Essential Suite
- Essential Suite features
- Enhanced reporting
- Quality management basics
CXone Mpower Core Suite
- Core Suite features
- Workforce management
- Advanced analytics
CXone Mpower Complete Suite
- Complete Suite features
- AI-powered automation
- Performance management
CXone Mpower Ultimate Suite
- Ultimate Suite features
- Full AI capabilities
- Advanced WFO
- $0.25/session additional
Compare NICE CXone vs Alternatives
Before committing to NICE CXone, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for NICE CXone
The median NICE CXone buyer pays $2,028/year based on 0 verified purchase transactions, with an average 92% savings through negotiation.
with negotiation
How NICE CXone Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| NICE CXone | $110/month | $249/month |
| Aircall | $40/month | $70/month |
| Five9 | $119/month | $159/month |
| Genesys Cloud | $75/month | $240/month |
| Talkdesk | $85/month | $225/month |
NICE CXone Pricing FAQ
01 How much does NICE CXone cost?
Pricing varies by plan. Check the official pricing page for current rates.
02 Does NICE CXone have a free tier?
Check the pricing section above for free tier availability.
03 What are the main features of NICE CXone?
Key features include the items listed in the pricing tiers above.
04 Is NICE CXone worth the price?
Value depends on your specific needs and use case. Compare features across plans.
05 Does NICE CXone include workforce management features?
Yes, NICE CXone includes workforce management capabilities with features like break reminders, real-time adherence tracking, schedule management with calendar views, and the ability for management to adjust schedules with immediate updates to employees.
06 What quality management features are available?
NICE CXone provides quality management tools that allow for objective evaluations of customer interactions. The platform includes reporting capabilities to evaluate team performance and identify areas for improvement.
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