Quick Answer
Last verified:

Five9 pricing varies by team size and features, ranging from $119 to $159 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Five9 offers 5 pricing tiers: Digital, Core, Plus, Pro, Enterprise. Standard paid plans include Digital at $119/undefined, Core at $159/undefined. The Core plan is businesses requiring all communication channels with foundational ai.

Compared to other contact center / ccaas software, Five9 is positioned at the mid-market price point.

Last verified: February 2026 | Sources: 0 pricing pages and reviews

All Five9 Plans & Pricing

Plan Monthly Annual Best For
Digital $119 / Custom Organizations needing digital channels only without voice
Core $159 / Custom Businesses requiring all communication channels with foundational AI
Plus Contact Contact Mid-market organizations needing comprehensive AI
Pro Contact Contact Organizations prioritizing workforce engagement management
Enterprise Contact Contact Large enterprises requiring maximum AI sophistication
View all features by plan

Digital

  • Chat
  • Email
  • SMS/MMS
  • Social Messaging
  • AI Summaries
  • Live Transcription
  • Agent Desktop
  • Recording

Core

  • All digital channels
  • Voice
  • Blended inbound/outbound
  • Geo redundancy
  • Dialer
  • CRM/UC adapters

Plus

  • All channels
  • Advanced AI
  • AI Agents
  • Agent Assist

Pro

  • All channels
  • Essential AI
  • Complete WEM suite

Enterprise

  • Advanced AI
  • Full WEM
  • Dedicated support
  • Customizable solutions
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Hidden Costs to Budget For

Watch for 5 hidden costs
  • Implementation and setup fees
  • Premium support packages
  • Advanced AI and analytics features
  • Custom integrations
  • Training and onboarding costs
Tip

Ask your Five9 sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Five9 cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Five9 have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Five9?

Key features include the items listed in the pricing tiers above.

04 Is Five9 worth the price?

Value depends on your specific needs and use case. Compare features across plans.