Five9 Pricing 2026: $119-$159/User Plans Compared

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Quick Answer

Last verified: February 4, 2026

Estimate

Five9 costs $119 to $159 per month as of March 2026, with 5 plans available. Plans: Digital at $119/month, and Core at $159/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

Free tier: No free tier available

Five9 offers 5 pricing tiers: Digital, Core, Plus, Pro, Enterprise. Paid plans include Digital at $119/undefined, Core at $159/undefined. The Core plan is businesses requiring all communication channels with foundational ai.

Compared to other contact center / ccaas software, Five9 is positioned at the mid-market price point.

Median contract: $1,908/yr from 0 purchases
5 documented hidden costs beyond list price
Contracts auto-renew — Requires paying substantial early termination fees

How much does Five9 cost?

Five9 pricing starts at $119/month across 5 plans, with enterprise pricing available on request. Plans include Digital at $119/month, Core at $159/month, Plus (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Five9 Pricing Overview

Five9 has 5 pricing plans ranging from $119 to $159/month. The Digital plan costs $119/month, best for organizations needing digital channels only without voice. The Core plan costs $159/month, best for businesses requiring all communication channels with foundational ai. The Plus plan requires contacting sales for a custom quote and is designed for mid-market organizations needing comprehensive ai. The Pro plan requires contacting sales for a custom quote and is designed for organizations prioritizing workforce engagement management. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises requiring maximum ai sophistication.

Five9 contracts auto-renew, with a 1 year minimum commitment, requiring Requires paying substantial early termination fees notice to cancel.

The median Five9 customer pays $1,908/year.

There are at least 5 documented hidden costs beyond Five9's list price, including implementation, training, and add-on fees.

This pricing was last verified in February 4, 2026.

Visit Five9 Pricing

Five9 pricing starts at $119/user/month for the Digital plan and $159/user/month for the Core plan. The Plus, Pro, and Enterprise plans require custom quotes. However, users report all-in costs of $150-$250/user/month after add-ons, with substantial upfront implementation fees (~$30,000) and initiation fees ($2,500+). Critical features like automated texting require purchasing a separate system (Acqueon) that more than doubles total costs.

How Five9 Pricing Compares

Compare Five9 pricing against top alternatives in Contact Center / CCaaS.

Aircall $40-$70/user/mo View pricing → Genesys Cloud $75-$240/user/mo View pricing → NICE CXone $110-$249/user/mo View pricing →

All Five9 Plans & Pricing

Plan	Monthly	Annual	Best For
Digital	$119 /	Custom	Organizations needing digital channels only without voice
Core	$159 /	Custom	Businesses requiring all communication channels with foundational AI
Plus	Contact Sales	Contact Sales	Mid-market organizations needing comprehensive AI
Pro	Contact Sales	Contact Sales	Organizations prioritizing workforce engagement management
Enterprise	Contact Sales	Contact Sales	Large enterprises requiring maximum AI sophistication

View all features by plan

Digital

Chat
Email
SMS/MMS
Social Messaging
AI Summaries
Live Transcription
Agent Desktop
Recording

Core

All digital channels
Voice
Blended inbound/outbound
Geo redundancy
Dialer
CRM/UC adapters

Plus

All channels
Advanced AI
AI Agents
Agent Assist

Pro

All channels
Essential AI
Complete WEM suite

Enterprise

Advanced AI
Full WEM
Dedicated support
Customizable solutions

See Five9 Plans & Sign Up

Compare Five9 vs Alternatives

Before committing to Five9, compare pricing with these 3 alternatives in the same category.

VSAircall

From $40/user/mo

Small teams seeking flexible voice solution

Compare pricing

VSGenesys Cloud

From $75/user/mo

Voice contact centers

Compare pricing

VSNICE CXone

From $110/user/mo

Entry-level contact centers

Compare pricing

All Five9 alternatives & migration guides

What Companies Actually Pay for Five9

The median Five9 buyer pays $1,908/year based on 0 verified purchase transactions.

What companies actually pay $1,908/yr Median across 0 purchases

Review scores

TrustRadius 8.2/10 (127)

Trustpilot 1.5/5 (24)

Top pricing complaints

Constant disconnections and technical issues affecting call qualityAggressive billing for work never performedPromised features not delivered or require expensive add-onsPoor customer service and support response times

Source: Vendr buyer database — median calculated from 0 real purchase transactions. Savings figure reflects negotiated discounts reported by buyers.

Visit Five9 Pricing

Five9 Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

25-Seat Call Center, Year 1 Total Cost $77,500 Year 1 total

implementation $30,000

initiation fee $2,500

annual licenses at $159/user/month for 25 users $47,500

Total $77,500

Small call center with 25 agents on Core plan with standard implementation

50-Seat Contact Center with Automated Texting, Year 1 $215,400 Year 1 total

implementation $30,000

initiation $2,500

Five9 annual at $159/user/month $95,400

Acqueon system doubling texting costs $87,500

Total $215,400

Mid-size operation requiring automated texting workflows, forcing Acqueon purchase

100-Seat Enterprise Deployment, Year 1 All-In $332,500 Year 1 total

implementation $30,000

initiation $2,500

annual at $250/user/month all-in $300,000

Total $332,500

Large deployment with premium features, based on $250/agent/month all-in pricing cited by users

Calculated from reddit implementation costs and current tier pricing

How Five9 Pricing Compares

Software	Starting Price	Top Price
Five9	$119/month	$159/month
Aircall	$40/month	$70/month
Genesys Cloud	$75/month	$240/month
NICE CXone	$110/month	$249/month
Talkdesk	$85/month	$225/month

Browse all Contact Center / CCaaS pricing →

5 Five9 Hidden Costs Beyond the List Price

Beyond the listed price, Five9 has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs

Implementation and Onboarding Fees $30,000
high 1 source

Reddit "Genesys Cloud publishes their pricing. At about $80 per seat, that will run you $5-7k per month. If it's simple... Implementation would run $30k. That's your budgetary number. Five9 costs about the same"
System Initiation Fee $2,500
medium 1 source

Reddit "Five9 (around $250/agent/month all-in which isn't that bad, high upfront initiation fee of ~$2,500+)"
Automated Texting Requires Separate Platform (Acqueon) 100% of license costs
critical 1 source

Trustpilot "Sales team at Five9 mislead us to believe automated texting is included with Five9. It's not! On the last day of onboarding they finally admitted that Five9 has no automated text capabilities."
Premium Features Billed Separately Despite Promises 20-50% of license costs
critical 2 sources

Trustpilot "Could not be worse. Most features promised didn't materialize. The ones that did were half of promised and wanted to charge more for. Never got launched and they want to charge us $80k to part ways after they never delivered."
Trustpilot "We never received any of the work promised in our SOW, but they were more than happy to threaten legal action over non-payment on work never performed. Yes, you read that correctly - they want payment for work never performed."
Infrastructure Requirements (No WiFi Support) 5-10% of license costs
medium 1 source

Trustpilot "This has got to be the worst piece of software I've used in my 10+ years of working in IT. First of all, they don't offer support for wireless connection...i.e WIFI. What year is it where WiFi is not supported?"

Tip

Ask your Five9 sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 5 independent sources

Reddit User discussions Trustpilot Consumer reviews Vendr Verified buyer transactions Hacker News Tech community TrustRadius Enterprise reviews

Key claims include inline source attribution. Data verified against multiple independent sources. 15 source citations total.

Five9 Contract Terms

Five9 contracts auto-renew and cannot be downgraded mid-term. Changes require Requires paying substantial early termination fees. These terms are sourced from verified buyer experiences.

Contract Terms

Auto-Renewal Yes

Cancellation Notice Requires paying substantial early termination fees

Minimum Commitment 1 year

Mid-Term Downgrade Not allowed

Payment Terms Annual upfront typical for enterprise

Price Escalation No published schedule but multiple users report unexpected billing and frivolous charges for work never performed

Note

Contract enforcement is aggressive with legal action threatened for non-payment even when services not delivered

Based on 3 verified sources

How to Negotiate Five9 Pricing

Five9 contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 5 tactics

Demand Itemized Feature List with Binding Commitments high success

Require a detailed, legally binding list of all features included in your tier during contract negotiation. Multiple users report features promised verbally by sales are later charged separately or not delivered. Specifically confirm whether automated texting workflows, CRM integrations, and any mentioned features are included or require add-on purchases.

trustpilot user complaints

Require Proof of Delivery for Billed Services high success

Multiple users report being billed for work never performed. Establish contract terms requiring documented proof of service delivery before payment, with clear remediation clauses for non-delivery.

trustpilot reviews

Negotiate Early Termination Fee Cap medium success

Five9 has a reputation for aggressive contract enforcement with substantial termination fees (one user reported $80k). Negotiate a reasonable early termination fee cap upfront, especially if features are not delivered as promised.

trustpilot reviews

Compare Against RingCentral and Smaller Players for 50% Savings medium success

Former Five9 employee notes that smaller contact center providers like RingCentral price at 50% of the 'big 3' (Genesys, Five9, NICE) with comparable features. Use this as leverage to negotiate lower pricing or consider alternatives.

reddit r/workforcemanagement discussion

Request Extended Trial Period medium success

Given widespread reports of technical issues (disconnections, software crashes, WiFi incompatibility), negotiate an extended trial period to verify the system works in your specific environment before committing to multi-year contracts.

trustpilot technical complaints

Full negotiation guide →

Five9 Pricing FAQ

01 How much does Five9 cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Five9 have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Five9?

Key features include the items listed in the pricing tiers above.

04 Is Five9 worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 Does Five9 include automated text messaging?

No. Five9's base system only includes CSV text blasts and manual one-on-one texting. Automated texting workflows (like sending different messages on different days) require purchasing a separate platform called Acqueon, which more than doubles your total cost. This is frequently not disclosed until after contract signing.

06 What is Five9's actual cost per user per month?

Published pricing shows the Digital plan at $119/month and Core at $159/month, but users report all-in costs of $150-$250/user/month after add-ons, integrations, and premium features. Implementation fees ($30,000) and initiation fees ($2,500+) add substantial upfront costs.

07 Can I use Five9 with WiFi?

No. Five9 does not support wireless connections. All users must have wired ethernet, which can significantly increase deployment costs for remote workers or flexible office environments.

08 How does Five9 pricing compare to competitors?

Five9 is positioned as one of the 'big 3' premium contact center platforms (alongside NICE and Genesys) with similar pricing. However, smaller providers like RingCentral Contact Center offer comparable features at approximately 50% of Five9's cost. Dialpad offers contact center features starting at $75/agent/month compared to Five9's $119-$159 base.

09 What happens if promised features aren't delivered?

Multiple users report Five9 enforces contracts aggressively even when features are not delivered. Early termination fees can reach $80,000+, and the company has a reputation for threatening legal action over disputed charges. Ensure all promised features are documented in writing with clear remediation clauses.

10 Is Five9 reliable for call quality?

User experiences vary dramatically. Some report acceptable call quality while many others cite constant disconnections, calls dropping, automatic hangups, and the system timing out multiple times daily. Technical issues are a common complaint across reviews. WiFi incompatibility and invasive integration that can cause system crashes are also reported.

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