Quick Answer
Last verified:
Medium confidence

KrispCall costs $15 to $40 per user/month as of September 2026, with 3 plans available. Plans: Essential at $15/user/month, and Standard at $40/user/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

KrispCall offers 3 pricing tiers: Essential, Standard, Enterprise. Paid plans include Essential at $15/user/month, Standard at $40/user/month.

Last verified: | Sources: 4 pricing pages and reviews
Know Before You Buy — Explore KrispCall

KrispCall lists $15-$40/user/month, but hidden costs like implementation and support add to the total as of September 2026. Key hidden costs: per-minute calling charges, 10dlc registration fees, additional phone number costs. Verified from 4 sources by CostBench.

Hidden Costs Breakdown

1

Per-Minute Calling Charges

high overage

All KrispCall plans use pay-as-you-go calling. The subscription fee covers the platform and phone number, but every outbound and inbound call incurs per-minute charges billed against your credit balance. International calling rates vary by country and can add up quickly for teams with high call volumes.

trustpilot

Every time someone calls or sends an SMS, I lose a credit—even if I don't want it

2

10DLC Registration Fees

medium compliance

US and Canadian SMS messaging requires 10DLC registration, which involves one-time brand registration ($4.50), vetting ($15), and ongoing monthly fees ($1.50-$2/month). These fees are not included in the base subscription and are mandatory for any business sending SMS in North America.

trustpilot

you can't use them fully, including with any CRM integration

3

Additional Phone Number Costs

medium addon

Each user gets one free local number from the US, Canada, or UK. Phone numbers from other countries require separate purchase fees plus KYC document verification. Adding multiple numbers per user or numbers from countries outside the free tier incurs recurring monthly charges.

trustpilot

They ask for money for Telegram verification, but the number does not work...Then they suggest buying another number.

4

Immediate Account Closure on Cancellation

high migration

When you cancel your subscription, KrispCall may immediately close your account even if your paid subscription period has not ended. This means you lose access to your phone numbers, call history, and recordings before the time you already paid for expires.

trustpilot

As soon as you cancel your subscription, your account will be closed immediately. Even if your subscription runs until a certain date. You have already paid for this, but Krispcall does not care.

5

Unexpected Mid-Contract Price Increases

high overage

Multiple users report prices being raised above contracted rates. One specific complaint describes 'lifetime' promotional pricing being disputed by KrispCall, who later claimed only the discount itself was lifetime and the base subscription still required payment. Other users allege prices 100% above their agreed contract.

trustpilot

I buy a promotion plan for "lifetime" subscription. Where I can only pay for phone numbers. But next year they charged me again and said only the "promotion discount" was lifetime, you should still pay. It was an obvious marketing deception.

trustpilot

Scammers. They lie about themselves by giving positive feedback here and elsewhere online. They offer terrible phone lines, suddenly raise prices, and disconnect lines whenever they want against the contract

6

Service Interruptions and Call Quality Issues

critical support

Multiple complaints about poor line quality with constant interruptions and disconnections, affecting business communications reliability.

trustpilot

professional scammers. They fake positive feedback about themselves here and elsewhere online. They appear under false names, offer bad phone lines with constant interruptions. They collect advance pa...

7

Third-Party Service Verification Limitations

medium integration

Virtual numbers may not work for verification purposes with services like Telegram, despite charging for the service.

trustpilot

This is a total scam. They ask for money for Telegram verification, but the number does not work. They claim it's due to Telegram's policy, which likely does not accept virtual numbers. Then they...

8

Missing CRM Integration

medium integration

No native Salesforce integration available, requiring manual data entry or third-party workarounds for businesses using Salesforce CRM.

trustradius

Integration with Salesforce isn't there, which I believe every software must have these days.

9

Credit Balance for Incoming Calls/SMS

medium overage

KrispCall charges credits for incoming calls and SMS messages, including spam and phishing messages users did not request. Users report losing credits to unwanted inbound contacts with no way to disable receiving calls or messages.

trustpilot

I use this for WhatsApp, and you can't disable receiving calls or messages. Every time someone calls or sends an SMS, I lose a credit—even if I don't want it. This feels like a total scam. Why am I paying KrispCall for calls or messages that I didn't request?

10

SMS Restrictions in Certain Countries

high compliance

In several African countries (Kenya, Tanzania, Uganda, Rwanda, Zambia), two-way SMS is not supported without registering an Alphanumeric Sender ID. This makes CRM integration effectively unusable in those regions, requiring workarounds or alternative services.

trustpilot

You cannot send SMS messages to a Kenyan Mobile number unless you register your number as an alphanumeric Sender ID. This means the receiver of your SMS cannot reply to it, which makes the service worthless.

11

A2P/SMS Verification Delays

high compliance

Users report extended waits (6+ months) for A2P (Application-to-Person) SMS verification, effectively blocking SMS business use cases for extended periods during which the subscription fee continues.

trustpilot

I had requested to get my a2p verfied. Even after 6 months they are asking me to wait for more time since there service provider is looking into my application to get verified.

12

Country-Specific Number Verification Requirements

high compliance

Certain countries (Germany, Australia, and others) require additional compliance documentation before a purchased number can be activated. These requirements are not always disclosed before purchase. Verification can take weeks or months, leaving users paying for a service they cannot use.

trustpilot

KrispCall happily took my money for a German phone number, but only after the purchase did they tell me I needed a completely different verification process with German business documents just to use it. I had already completed their KYC verification, yet the number remained locked with a "Document Pending" status.

trustpilot

Had been using there service for more then 6 months now. I had requested to get my a2p verfied. Even after 6 months they are asking me to wait for more time since there service provider is looking into my application to get verified.

13

Onboarding Documentation Friction

low implementation

Activating a number requires submitting verification documents, and users report receiving conflicting instructions and repeated requests to resubmit the same documents, causing delays in getting the service operational.

trustpilot

Onboarding was terrible. Multiple conflicting emails and repeat submissions of the same documents

14

Calling Credit Balance Required Beyond Subscription

medium addon

KrispCall operates a hybrid billing model where the subscription fee covers platform access but actual call minutes require a separate prepaid credit balance. Users report spending additional money on credits beyond their subscription fee, and inbound spam or unwanted calls also consume credits with no opt-out mechanism.

trustpilot

This is a scam company. They first ask us to buy a subscription. They give us a $1 test balance. Then they ask us to add credit balance. When it doesn't work after doing everything, I asked for a refund. They refunded my subscription balance but didn't refund my credit balance.

trustpilot

I am frustrated with KrispCall. After being a user for 3 years, I am really tired of the fake calls and SMS messages that I receive, which waste my credits.

15

Higher Inbound Call Rates for Anonymous Callers

medium overage

Inbound calls from numbers appearing as 'anonymous' are charged at significantly higher rates than standard inbound calls. This rate difference is not clearly explained during setup, and users have had to spend significant time analyzing itemized call reports to identify and dispute overcharges.

g2

some inbound calls from a Brisbane landline were initially charged at a much higher rate because the caller appeared as "anonymous." Support investigated and credited the overcharge, which I appreciated, but I had to spend significant time analyzing the call detail report and following up.

g2

It was not immediately clear that Australian local numbers require verification, or exactly how charges would be calculated for inbound calls.

16

SMS Blocked or One-Way Only in Several Countries

high addon

In multiple African countries (Kenya, Tanzania, Uganda, Rwanda, Zambia), KrispCall only supports one-way alphanumeric Sender ID SMS. Recipients cannot reply, making two-way SMS communication and any CRM integration using SMS effectively unusable. Teams serving these markets will need an additional SMS provider.

trustpilot

You cannot send SMS messages to a Kenyan Mobile number unless you register your number as an alphanumeric Sender ID. This means the receiver of your SMS cannot reply to it, which makes the service worthless.

trustpilot

they must not have the right agreements, as we know other companies do not have this issue. Some of the other companies also offer Alphanumeric Sender ID, but you can also have the normal service, with two-way communication.

Frequently Asked Questions

01 What hidden costs should I budget for with KrispCall?

Beyond the license fee, budget for: Per-Minute Calling Charges ($0.01-$0.05/minute domestic, higher for international); 10DLC Registration Fees ($19.50 one-time + $1.50-$2/month); Additional Phone Number Costs ($5-$20/month per additional number); Immediate Account Closure on Cancellation (Loss of remaining prepaid subscription value); Unexpected Mid-Contract Price Increases (10-100% of license costs); Service Interruptions and Call Quality Issues (Variable productivity loss); Third-Party Service Verification Limitations (Loss of initial payment for unusable number); Missing CRM Integration (5-10% productivity overhead for manual sync); Credit Balance for Incoming Calls/SMS (5-15% of license costs); SMS Restrictions in Certain Countries (5-20% of license costs); A2P/SMS Verification Delays (10-25% of license costs); Country-Specific Number Verification Requirements (5-15% of license costs); Onboarding Documentation Friction ($0-$50); Calling Credit Balance Required Beyond Subscription (5-20% of license costs); Higher Inbound Call Rates for Anonymous Callers (5-15% of license costs); SMS Blocked or One-Way Only in Several Countries (5-15% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does KrispCall charge for implementation?

KrispCall implementation is not included in the license cost. Activating a number requires submitting verification documents, and users report receiving conflicting instructions and repeated requests to resubmit the same documents, causing delays in getting the service operational.. Estimated impact: $0-$50.

03 How much does KrispCall support cost?

Multiple complaints about poor line quality with constant interruptions and disconnections, affecting business communications reliability.. Estimated impact: Variable productivity loss.

04 Are there overage or storage costs with KrispCall?

All KrispCall plans use pay-as-you-go calling. The subscription fee covers the platform and phone number, but every outbound and inbound call incurs per-minute charges billed against your credit balance. Estimated impact: $0.01-$0.05/minute domestic, higher for international.

05 What add-ons cost extra with KrispCall?

Add-on pricing for KrispCall varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Explore KrispCall

Check current KrispCall pricing

Prices and terms change; verify against the live pricing page.

See KrispCall Pricing