Yellow.ai Pricing 2026

Yellow.ai uses a two-tier pricing model: a Free plan for small businesses testing AI chatbots, and an Enterprise plan with custom pricing for large enterprises. Enterprise contracts are quoted based on volume, channels, and features required, and typically include usage-based charges for Monthly Tracked Users (MTU) and WhatsApp conversations on top of the platform fee. Contact Yellow.ai sales for an Enterprise quote.

Yes, Yellow.ai offers a Free plan at no cost, suitable for small businesses testing AI chatbots. The Free plan is intended for evaluating the platform, while production deployments at scale typically require the Enterprise plan, which is custom-priced based on volume, channels, advanced analytics, and enterprise features.

Yellow.ai is an enterprise conversational AI platform that enables businesses to build and deploy AI-powered chatbots and virtual assistants across 35+ channels including web, WhatsApp, voice, social media, and email. It supports 135+ languages, making it one of the most multilingual chatbot platforms available. Yellow.ai serves Fortune 2000 companies like Coca-Cola, Sony, Hyundai, and Domino's. The platform combines generative AI with enterprise-grade security, analytics, and integration capabilities for customer experience (CX) and employee experience (EX) automation.

Yellow.ai is positioned as an enterprise platform with higher pricing than self-serve chatbot builders. Chatbase starts at $40/month, Botpress Team is $495/month, Voiceflow Pro is $60/editor/month, and ManyChat Pro starts at $15/month. Yellow.ai's enterprise contracts typically start at $50,000-100,000+/year, making it 5-20x more expensive than mid-tier plans of competitors. However, Yellow.ai includes enterprise features like 135+ language support, omnichannel deployment, and dedicated support that simpler platforms lack.

Yellow.ai and Botpress are both enterprise-grade platforms but differ significantly. Yellow.ai is a fully managed SaaS platform with 135+ language support, 35+ channels, and enterprise sales-driven pricing (typically $50K-100K+/year). Botpress is open-source with self-hosting options, starting at $0 (free tier) or $495/month (Team plan). Choose Yellow.ai if you need multilingual support, managed infrastructure, and are willing to invest in enterprise contracts. Choose Botpress if you want open-source flexibility, lower upfront costs, or self-hosting control.

Yellow.ai supports 35+ channels including website chat widgets, WhatsApp Business API, Facebook Messenger, Instagram, Google Business Messages, Apple Messages, SMS, voice (IVR), email, Slack, Microsoft Teams, Telegram, Viber, LINE, and more. The Free plan is intended for testing AI chatbots, while Enterprise plans unlock the full channel catalog. WhatsApp and SMS usage incurs additional per-message costs from the channel

Yes, Yellow.ai supports 135+ languages, making it one of the most multilingual conversational AI platforms available. This includes major languages like English, Spanish, Hindi, Arabic, Mandarin, and Portuguese, as well as regional dialects. Multilingual capabilities are available on all plans, but advanced NLP and language customization features are more robust on Professional and Enterprise tiers. This multilingual breadth is a key differentiator over competitors like Chatbase and Botpress.

Implementation timelines vary significantly based on complexity. Simple chatbots using the Freemium or Starter plans can be deployed within days using pre-built templates. Enterprise deployments with custom integrations, multilingual support, and omnichannel setup typically take 4-12 weeks and may require professional services costing $10,000-50,000+. Yellow.ai provides dedicated Customer Success Managers for Enterprise clients to guide implementation, but the timeline depends on integration complexity, training data preparation, and internal approvals.