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Yellow.ai pricing varies by team size and features, ranging from $0 to $5K per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Yellow.ai offers 3 pricing tiers: Freemium, Premium, Enterprise. Standard paid plans include Freemium at $0/undefined. The Premium plan is growing businesses.

Compared to other ai chatbot platforms software, Yellow.ai is positioned at the premium price point.

Last verified: February 2026 | Sources: 6 pricing pages and reviews

Yellow.ai is an enterprise-grade conversational AI platform that enables businesses to build, deploy, and manage AI-powered chatbots and virtual assistants across 35+ channels. Unlike simpler chatbot builders focused on website chat, Yellow.ai provides omnichannel deployment (web, WhatsApp, voice, social media, email), 135+ language support, and enterprise security features. The platform serves Fortune 2000 companies including Coca-Cola, Sony, Hyundai, and Domino's, combining generative AI capabilities with advanced NLP for both customer experience (CX) and employee experience (EX) automation.

Pricing starts with a Freemium plan offering 100 Monthly Tracked Users, 500 tickets/month, and 2 channels at no cost. Paid plans include Starter at $15/user/month and Professional at $45/user/month for growing teams. Enterprise pricing is custom and typically ranges from $50,000-100,000+/year depending on volume, channels, and integrations required. Yellow.ai offers 3 months free on 12-month contracts, and usage-based billing for MTUs ensures you pay for actual engagement rather than flat seat fees.

A critical consideration: Yellow.ai's enterprise positioning means total cost of ownership goes well beyond subscription fees. Implementation costs ($10,000-50,000+), WhatsApp and channel fees (per-message charges from Meta and carriers), and usage-based MTU billing can significantly increase total costs. The platform also requires longer sales cycles and annual commitments for the best pricing, which may not suit startups or small businesses looking for quick, self-serve deployment. However, for enterprises needing multilingual, omnichannel conversational AI at scale, Yellow.ai offers capabilities that simpler platforms cannot match.

In this 2026 pricing guide, we break down Yellow.ai's pricing tiers, estimate real-world enterprise costs including implementation and channel fees, highlight hidden costs in the usage-based model, and compare Yellow.ai to alternatives like Chatbase, Botpress, Voiceflow, and ManyChat to help you evaluate whether enterprise-grade conversational AI is right for your business.

All Yellow.ai Plans & Pricing

Plan Monthly Annual Best For
Freemium Free Free 0 Small businesses testing AI chatbots
Premium Contact Contact Growing businesses
Enterprise Contact Contact Large enterprises
View all features by plan

Freemium

  • Up to 1,000 free conversations/month
  • 5,000 monthly bot conversations
  • FAQ module
  • Unlimited agent seats
  • 500 chat and email tickets/month
  • Up to 2 channel integrations

Premium

  • Advanced environments
  • Enterprise controls
  • Enhanced configuration
  • More conversation volume

Enterprise

  • Unlimited bots
  • All available channels
  • Unlimited custom integrations
  • Dedicated support
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Hidden Costs to Budget For

Watch for 6 hidden costs
  • Usage-based MTU billing creates unpredictable costs: Yellow.ai charges based on Monthly Tracked Users (MTU), and costs scale with volume -- a business growing from 1,000 to 10,000 MTUs can see bills increase 5-10x without changing plans, making budgeting difficult
  • WhatsApp and channel-specific fees are separate: Meta charges per-conversation fees for WhatsApp Business API (varying by country and conversation type), and these costs are passed through on top of Yellow.ai's subscription -- high WhatsApp volumes in markets like India or Brazil can add hundreds to thousands per month
  • Enterprise pricing starts at premium levels: Enterprise contracts typically start around $50,000-100,000/year based on usage volume, channels, and integrations -- significantly higher than self-serve chatbot platforms, and pricing details require sales engagement
  • Implementation and onboarding costs: Enterprise deployments often require professional services for integration, customization, and training -- these one-time costs can range from $10,000-50,000+ depending on complexity and are not included in subscription pricing
  • Annual contract lock-in for best pricing: Yellow.ai offers 3 months free on 12-month contracts, but this means committing to a full year upfront -- monthly billing is available but at significantly higher per-unit costs, and early termination fees may apply
  • Advanced features require higher tiers: Key capabilities like custom dashboards (Data Explorer), advanced integrations, and priority support are locked behind Professional or Enterprise tiers -- businesses on Starter plans may find themselves forced to upgrade sooner than expected
Tip

Ask your Yellow.ai sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Yellow.ai cost?

Yellow.ai uses a tiered pricing model starting with a free Freemium plan (100 MTUs, 500 tickets/month, 2 channels). Paid plans include Starter at $15/user/month, Professional at $45/user/month, and Enterprise with custom pricing. Enterprise contracts typically range from $50,000-100,000+/year depending on volume and features. Usage-based charges for Monthly Tracked Users (MTU) and WhatsApp conversations are billed separately. Yellow.ai offers 3 months free on 12-month contracts. For exact enterprise pricing, you must contact their sales team.

02 Is Yellow.ai free?

Yes, Yellow.ai offers a Freemium plan at no cost. It includes up to 100 Monthly Tracked Users (MTU), 500 chat and email tickets per month, 2 channels (such as website and WhatsApp), basic bot builder, and community support. The free plan is suitable for testing the platform, but production deployments typically require paid plans for higher MTU limits, additional channels, advanced analytics, and priority support.

03 What is Yellow.ai?

Yellow.ai is an enterprise conversational AI platform that enables businesses to build and deploy AI-powered chatbots and virtual assistants across 35+ channels including web, WhatsApp, voice, social media, and email. It supports 135+ languages, making it one of the most multilingual chatbot platforms available. Yellow.ai serves Fortune 2000 companies like Coca-Cola, Sony, Hyundai, and Domino's. The platform combines generative AI with enterprise-grade security, analytics, and integration capabilities for customer experience (CX) and employee experience (EX) automation.

04 How does Yellow.ai pricing compare to competitors?

Yellow.ai is positioned as an enterprise platform with higher pricing than self-serve chatbot builders. Chatbase starts at $40/month, Botpress Team is $495/month, Voiceflow Pro is $60/editor/month, and ManyChat Pro starts at $15/month. Yellow.ai's enterprise contracts typically start at $50,000-100,000+/year, making it 5-20x more expensive than mid-tier plans of competitors. However, Yellow.ai includes enterprise features like 135+ language support, omnichannel deployment, and dedicated support that simpler platforms lack.

05 Yellow.ai vs Botpress: which is better?

Yellow.ai and Botpress are both enterprise-grade platforms but differ significantly. Yellow.ai is a fully managed SaaS platform with 135+ language support, 35+ channels, and enterprise sales-driven pricing (typically $50K-100K+/year). Botpress is open-source with self-hosting options, starting at $0 (free tier) or $495/month (Team plan). Choose Yellow.ai if you need multilingual support, managed infrastructure, and are willing to invest in enterprise contracts. Choose Botpress if you want open-source flexibility, lower upfront costs, or self-hosting control.

06 What channels does Yellow.ai support?

Yellow.ai supports 35+ channels including website chat widgets, WhatsApp Business API, Facebook Messenger, Instagram, Google Business Messages, Apple Messages, SMS, voice (IVR), email, Slack, Microsoft Teams, Telegram, Viber, LINE, and more. The Freemium plan includes 2 channels, while Enterprise plans unlock all channels. WhatsApp and SMS usage incurs additional per-message costs from the channel providers, which are billed separately from Yellow.ai's subscription fees.

07 Does Yellow.ai support multiple languages?

Yes, Yellow.ai supports 135+ languages, making it one of the most multilingual conversational AI platforms available. This includes major languages like English, Spanish, Hindi, Arabic, Mandarin, and Portuguese, as well as regional dialects. Multilingual capabilities are available on all plans, but advanced NLP and language customization features are more robust on Professional and Enterprise tiers. This multilingual breadth is a key differentiator over competitors like Chatbase and Botpress.

08 How long does Yellow.ai take to implement?

Implementation timelines vary significantly based on complexity. Simple chatbots using the Freemium or Starter plans can be deployed within days using pre-built templates. Enterprise deployments with custom integrations, multilingual support, and omnichannel setup typically take 4-12 weeks and may require professional services costing $10,000-50,000+. Yellow.ai provides dedicated Customer Success Managers for Enterprise clients to guide implementation, but the timeline depends on integration complexity, training data preparation, and internal approvals.