Salesforce Field Service vs ServiceTitan Pricing (2026)
Compare / Salesforce Field Service vs ServiceTitan
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Team size
25 seats

Salesforce Field Service vs ServiceTitan

Field Service Management pricing comparison · 2026

Salesforce Field Service starts at $32/mo, while ServiceTitan costs $250–$498/user/mo. Salesforce Field Service is typically 39% more affordable, though your actual cost depends on tier and team size.

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2 products · Field Service Management
Side-by-side · live
Salesforce Field Service
Salesforce Field Service pricing starts at $55/user/month for the Contractor plan, designe
verified 1d ago
$499 $1.5K
View pricing →
ServiceTitan
ServiceTitan offers three plans: Starter at $250/month, Essentials at $398/month and The W
verified 4mo ago
$499 $1.5K
View pricing →
Recorded annual contract medians
Salesforce median is $1.0K less than ServiceTitan · different customer contracts; not a quote
Cheapest $499
Spread 67%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Contractor Plus
$960/yr
year 1 license · flat plan price
Essentials
$119K/yr
year 1 license · $398/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$499/yr
Vendr · n=39
Median annual
$1.5K/yr
Vendr · n=19
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 24 sourced facts
18 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 1d ago
Confidence Medium confidence
Sources 21 sourced facts
16 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 3mo ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Implementation and Setup Complexity
    15-25% of license costs
    3 sources
  • Training and Learning Curve
    5-10% of license costs
    2 sources
  • Mobile Platform Limitations
    3-5%
    2 sources
  • Third-Party Integration Issues
    $5,000-$15,000
    1 source
  • Unauthorized Auto-Renewal Charges
    $55-$650/user/month
    4 sources
5 documented
  • Setup complexity requires dedicated staff
    10-15% of license costs
    1 source
  • Overhead drain on profitability
    15-25% of license costs
    2 sources
  • Opaque pricing requires sales consultation
    5-10% of license costs
    2 sources
  • Third-Party Phone/VoIP Integration Required
    $80-$100/month
    1 source
  • Brutal Early Termination / Cancellation Fees
    $22,000-$29,000
    2 sources
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Salesforce
ServiceTitan
Auto-renewal
Yes
Yes
Cancellation
—
—
Commitment
1 year
2 years
Price escalation
Annual 'renewal uplift' applied at renewal; customers report unexplained rate increases above their signed contract rates with no clear escalation schedule disclosed upfront.
No published schedule, but users report premium pricing with no flexibility; per-technician pricing means costs grow with team size.
Can downgrade
No
No
Based on 6 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
9out of 5 (6)
Trustpilot
1out of 5 (25)
Best for
Managing extended workforce
Watch out
Auto-renewal without consent and inability to cancel contracts
Trustpilot
2.5out of 5 (24)
Best for
Small service contractors
Watch out
Extremely high and opaque cancellation fees ($22,000–$29,000)
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Salesforce pricing
Discount programs →
Visit ServiceTitan pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Field Service Management

Salesforce Field Service

From $32
/mo
9 plans
Full pricing breakdown →
VS
Field Service Management

ServiceTitan

$250–$498
/user/mo
3 plans
Full pricing breakdown →

Salesforce Field Service and ServiceTitan both operate in the field service management category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Salesforce Field Service ServiceTitan
Contractor Plus (login-based) $32 /month $250 /per user/month
Contractor Plus $80 /user/month $398 /per user/month
Dispatcher $175 /user/month $498 /per user/month
Technician $175 /user/month —
Field Service Plus $230 /user/month —
Dispatcher (Unlimited Edition) Custom —
Technician (Unlimited Edition) Custom —
Field Service and Operations Plus (Unlimited Edition) Custom —
Agentforce 1 Field Service $650 /user/month —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Salesforce Field Service

2 scenarios
$84,000
Mid-Size Field Service Team (40-60 Technicians)
$126,000 per year (40-60 technicians at $175/month each)
$132,000
Large Construction Deployment (200+ Crews)
+ per year minimum (200 users at Contractor level $55/month)

ServiceTitan

1 scenario
$498/month
Growing Operation — The Works Plan
base (~$5,976/year), plus VoIP and staffing overhead

Market Intelligence

Salesforce Field Service

Median annual cost
$499
Based on
39 deals

ServiceTitan

Median annual cost
$1,500
Based on
19 deals

What Users Say

Salesforce Field Service

Trustpilot
1out of 5 (25)
TrustRadius
9out of 10 (6)
Top complaints
  • Auto-renewal without consent and inability to cancel contracts
  • Continued billing after cancellation requests
  • Opaque renewal price uplift with no clear explanation at contract renewal

ServiceTitan

Trustpilot
2.5out of 5 (24)
Top complaints
  • Extremely high and opaque cancellation fees ($22,000–$29,000)
  • Poor and slow customer support, often offshore
  • Platform too complex and demanding for small businesses

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Salesforce Field Service 9 hidden costs

high
Implementation and Setup Complexity 15-25% of license costs
medium
Training and Learning Curve 5-10% of license costs
low
Mobile Platform Limitations 3-5%
medium
Third-Party Integration Issues $5,000-$15,000 (source dated Dec 2024)
critical
Unauthorized Auto-Renewal Charges $55-$650/user/month
See all Salesforce Field Service hidden costs →

ServiceTitan 10 hidden costs

medium
Setup complexity requires dedicated staff 10-15% of license costs
high
Overhead drain on profitability 15-25% of license costs
medium
Opaque pricing requires sales consultation 5-10% of license costs
high
Third-Party Phone/VoIP Integration Required $80-$100/month
critical
Brutal Early Termination / Cancellation Fees $22,000-$29,000
See all ServiceTitan hidden costs →

Contract Terms

Term Salesforce Field Service ServiceTitan
Auto-renewal Yes Yes
Cancellation — —
Minimum commitment 1 year 2 years
Price escalation Annual 'renewal uplift' applied at renewal; customers report unexplained rate increases above their signed contract rates with no clear escalation schedule disclosed upfront. No published schedule, but users report premium pricing with no flexibility; per-technician pricing means costs grow with team size.
Can downgrade No No

Continue researching

Salesforce Field Service

ServiceTitan

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