Salesforce Field Service vs FieldEdge Pricing (2026)
Compare / Salesforce Field Service vs FieldEdge
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Team size
25 seats

Salesforce Field Service vs FieldEdge

Field Service Management pricing comparison · 2026

Salesforce Field Service starts at $32/mo, while FieldEdge is quote-based.

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2 products · Field Service Management
Side-by-side · live
Salesforce Field Service
Salesforce Field Service pricing starts at $55/user/month for the Contractor plan, designe
verified 1d ago
View pricing →
FieldEdge
FieldEdge pricing is custom-quoted across all three tiers: Select, Premier, and Elite.
verified 9d ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Contractor Plus
$960/yr
year 1 license · flat plan price
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$499/yr
Vendr · n=39
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 24 sourced facts
18 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 1d ago
Confidence Medium confidence
Sources 9 sourced facts
7 hidden-cost · 1 contract · 1 review platform
Last verified 1w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Implementation and Setup Complexity
    15-25% of license costs
    3 sources
  • Training and Learning Curve
    5-10% of license costs
    2 sources
  • Mobile Platform Limitations
    3-5%
    2 sources
  • Third-Party Integration Issues
    $5,000-$15,000
    1 source
  • Unauthorized Auto-Renewal Charges
    $55-$650/user/month
    4 sources
5 documented
  • DocuSign Signature Charges
    5-10% of license costs
    1 source
  • Phone Number Porting and Marketing Number Retention Issues
    10-15% of license costs
    1 source
  • GPS Tracking Failures on Tablets
    5-10% of license costs
    1 source
  • Billing for Unused Services
    $500-$3,000
    1 source
  • Poor Customer Support Response Times
    10-20% of license costs
    3 sources
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Salesforce
FieldEdge
Auto-renewal
Yes
Yes
Cancellation
—
—
Commitment
1 year
1 year
Price escalation
Annual 'renewal uplift' applied at renewal; customers report unexplained rate increases above their signed contract rates with no clear escalation schedule disclosed upfront.
—
Can downgrade
No
No
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
9out of 5 (6)
Trustpilot
1out of 5 (25)
Best for
Managing extended workforce
Watch out
Auto-renewal without consent and inability to cancel contracts
Trustpilot
1.89out of 5 (9)
Best for
Essential field service management needs
Watch out
Poor customer service and unresponsive support representatives
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Field Service Management

Salesforce Field Service

From $32
/mo
9 plans
Full pricing breakdown →
VS
Field Service Management

FieldEdge

Custom pricing
3 plans
Full pricing breakdown →

Salesforce Field Service and FieldEdge both operate in the field service management category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Salesforce Field Service FieldEdge
Contractor Plus (login-based) $32 /month Custom
Contractor Plus $80 /user/month Custom
Dispatcher $175 /user/month Custom
Technician $175 /user/month —
Field Service Plus $230 /user/month —
Dispatcher (Unlimited Edition) Custom —
Technician (Unlimited Edition) Custom —
Field Service and Operations Plus (Unlimited Edition) Custom —
Agentforce 1 Field Service $650 /user/month —

What Users Say

Salesforce Field Service

Trustpilot
1out of 5 (25)
TrustRadius
9out of 10 (6)
Top complaints
  • Auto-renewal without consent and inability to cancel contracts
  • Continued billing after cancellation requests
  • Opaque renewal price uplift with no clear explanation at contract renewal

FieldEdge

Trustpilot
1.89out of 5 (9)
Top complaints
  • Poor customer service and unresponsive support representatives
  • Technical issues including GPS failures, missing downloads, wrong invoices, and data not saving
  • Automatic contract renewals without clear notification

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Salesforce Field Service 9 hidden costs

high
Implementation and Setup Complexity 15-25% of license costs
medium
Training and Learning Curve 5-10% of license costs
low
Mobile Platform Limitations 3-5%
medium
Third-Party Integration Issues $5,000-$15,000 (source dated Dec 2024)
critical
Unauthorized Auto-Renewal Charges $55-$650/user/month
See all Salesforce Field Service hidden costs →

FieldEdge 5 hidden costs

medium
DocuSign Signature Charges 5-10% of license costs
high
Phone Number Porting and Marketing Number Retention Issues 10-15% of license costs
high
GPS Tracking Failures on Tablets 5-10% of license costs
high
Billing for Unused Services $500-$3,000 (source dated Aug 2023)
critical
Poor Customer Support Response Times 10-20% of license costs
See all FieldEdge hidden costs →

Contract Terms

Term Salesforce Field Service FieldEdge
Auto-renewal Yes Yes
Cancellation — —
Minimum commitment 1 year 1 year
Price escalation Annual 'renewal uplift' applied at renewal; customers report unexplained rate increases above their signed contract rates with no clear escalation schedule disclosed upfront. —
Can downgrade No No

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