Countly vs Smartlook
Product Analytics pricing comparison · 2026
Countly pricing ranges from $0–$40/month, while Smartlook ranges from $0–$199/month. Countly is typically 80% more affordable, though your actual cost depends on tier and team size.
Countly
Countly offers two free plans—Lite and Flex Free—both at $0/month, plus an open-source Com
verified 10w ago
View pricing →
Smartlook
Smartlook offers a Free plan for basic session replay capabilities.
verified 11d ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Flex
$12K/yr
year 1 license · $40/seat
Pricing model unknown
Pricing model unknown
no public list price found
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
14 sourced facts
11 hidden-cost · 1 contract · 2 review platforms
Last verified
2mo ago
Confidence
Medium confidence
Sources
2 sourced facts
1 hidden-cost · 1 contract
Last verified
1w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Countly
Smartlook
Auto-renewal
—
—
Cancellation
at any time for Flex subscriptions, with access continuing until the end of the billing period
—
Commitment
✓
monthly commitment possible for Flex plans starting at $175 per month; Enterprise commitments defined in individual contracts
✓
Month-to-month available
Price escalation
—
—
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Countly and Smartlook both operate in the product analytics category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Countly | Smartlook |
|---|---|---|
| Lite | Free /month | Free /month |
| Flex Free | Free /month | Custom |
| Flex | $40 /month | Custom |
| Enterprise | Custom | — |
Contract Terms
| Term | Countly | Smartlook |
|---|---|---|
| Auto-renewal | — | — |
| Cancellation | at any time for Flex subscriptions, with access continuing until the end of the billing period | — |
| Minimum commitment | monthly commitment possible for Flex plans starting at $175 per month; Enterprise commitments defined in individual contracts | Month-to-month available |