Smartlook vs Pendo
Product Analytics pricing comparison · 2026
Smartlook has a free plan and quote-based paid plans, while Pendo has a free plan and quote-based paid plans. Smartlook is typically 100% more affordable, though your actual cost depends on tier and team size.
Smartlook
Smartlook offers a Free plan for basic session replay capabilities.
verified 3mo ago
View pricing →
Pendo
Pendo pricing includes a Free tier for basic product analytics and four custom-priced plan
verified today
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
No Vendr data
—
Not in Vendr's deal flow
Median annual
$49K/yr
Vendr · n=523
avg 12% negotiated
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
2 sourced facts
1 hidden-cost · 1 contract
Last verified
3mo ago
Confidence
Medium confidence
Sources
19 sourced facts
13 hidden-cost · 4 contract · Vendr median · 1 review platform
Last verified
today
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Smartlook
Pendo
Auto-renewal
—
Yes
Cancellation
—
Director approval required to disable auto-renewal
Commitment
✓
Month-to-month available
1 year
Price escalation
—
5-20% annual uplift standard at renewal, with 5% being most common and 20% when recouping previous discounts. Multi-year agreements can help waive or defer uplifts.
Can downgrade
—
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Smartlook and Pendo both operate in the product analytics category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Smartlook | Pendo |
|---|---|---|
| Free | Free /month | Free /month |
| Pro | Custom | Custom |
| Enterprise | Custom | Custom |
| Ultimate | — | Custom |
Contract Terms
| Term | Smartlook | Pendo |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Director approval required to disable auto-renewal |
| Minimum commitment | Month-to-month available | 1 year |
| Price escalation | — | 5-20% annual uplift standard at renewal, with 5% being most common and 20% when recouping previous discounts. Multi-year agreements can help waive or defer uplifts. |
| Can downgrade | — | No |